ShawnTech Communications, Inc
VA - Site Administrator Technician
ShawnTech Communications, Inc, Big Stone Gap, Virginia, United States, 24219
VA - Site Administrator Technician
role at
ShawnTech Communications, Inc
Position Summary:
The role of the Site Administrator Technician is a dual role requiring both administrative and technical knowledge to complete day-to-day activities in a correctional facility. The incumbent will serve as the first point of contact for facility personnel and handle administrative and technical tasks associated with inmate call control systems.
Responsibilities
Troubleshooting, correcting, and servicing issues with inmate technology systems, including basic telephone repair and maintenance.
Hardware troubleshooting: define problems, collect data, establish facts, and draw valid conclusions.
Proficient with telephony and networking, including copper, CAT 5/6, and fiber optic wiring, knowledge of wiring color code and fabrication of data cabling.
Wiring troubleshooting: tracing and repairing or replacing damaged wiring and effecting repairs on 66‑Blocks or Cutoff Switches.
Maintain, repair, and operate onsite telecommunications hardware, networking hardware/software, access points, and various electronic equipment at all assigned inmate correctional facilities.
Meet all service requirements as set forth by the customer contract.
Build and maintain working relationships with facility personnel and customer contacts; interface with correctional personnel, vendors, and contractors to resolve onsite technical problems.
Strong time‑management skills and control service‑related expenses.
Deliver service resolution in a timely and effective manner to ensure optimal system performance and highly satisfied customers.
Provide onsite instruction and training for site personnel as necessary.
Work atmosphere will be relevant to jail and prison environments with stringent security guidelines maintained at all times.
Return damaged or inoperable equipment in accordance with Return Merchandise Authorization process.
Perform basic troubleshooting of tablet functionality, applications, and Wi‑Fi connectivity issues where applicable.
Safely drive company or personal vehicle to various facilities throughout the assigned state.
Willingness and ability to travel to various customer sites daily with potential for overnight trips.
Ability and willingness to work scheduled or unscheduled overtime work assignments and after‑hours callouts.
Qualifications
2+ years of experience in telecommunications, including installation, repair, and troubleshooting of various telecommunication systems (telephones, video visitation systems, TTY or VRS Units, and Wi‑Fi/Access Points).
2+ years of experience with computer/network installation and repair; knowledge of VLAN, advanced knowledge of network configurations, telecom and VOIP a plus.
Strong organizational, interpersonal, presentation, and communication skills.
High School Diploma or GED; some college courses preferred.
Exceptional customer service skills.
Proficient in Windows OS, MS Office, and other software programs that may be required.
Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
Must possess a valid driver’s license.
Daily travel throughout assigned geographical area; overnight travel possible.
Must be able to consistently pass criminal background screens.
Seniority level Entry level
Employment type Full‑time
Job function Engineering and Information Technology
Industries Telecommunications
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role at
ShawnTech Communications, Inc
Position Summary:
The role of the Site Administrator Technician is a dual role requiring both administrative and technical knowledge to complete day-to-day activities in a correctional facility. The incumbent will serve as the first point of contact for facility personnel and handle administrative and technical tasks associated with inmate call control systems.
Responsibilities
Troubleshooting, correcting, and servicing issues with inmate technology systems, including basic telephone repair and maintenance.
Hardware troubleshooting: define problems, collect data, establish facts, and draw valid conclusions.
Proficient with telephony and networking, including copper, CAT 5/6, and fiber optic wiring, knowledge of wiring color code and fabrication of data cabling.
Wiring troubleshooting: tracing and repairing or replacing damaged wiring and effecting repairs on 66‑Blocks or Cutoff Switches.
Maintain, repair, and operate onsite telecommunications hardware, networking hardware/software, access points, and various electronic equipment at all assigned inmate correctional facilities.
Meet all service requirements as set forth by the customer contract.
Build and maintain working relationships with facility personnel and customer contacts; interface with correctional personnel, vendors, and contractors to resolve onsite technical problems.
Strong time‑management skills and control service‑related expenses.
Deliver service resolution in a timely and effective manner to ensure optimal system performance and highly satisfied customers.
Provide onsite instruction and training for site personnel as necessary.
Work atmosphere will be relevant to jail and prison environments with stringent security guidelines maintained at all times.
Return damaged or inoperable equipment in accordance with Return Merchandise Authorization process.
Perform basic troubleshooting of tablet functionality, applications, and Wi‑Fi connectivity issues where applicable.
Safely drive company or personal vehicle to various facilities throughout the assigned state.
Willingness and ability to travel to various customer sites daily with potential for overnight trips.
Ability and willingness to work scheduled or unscheduled overtime work assignments and after‑hours callouts.
Qualifications
2+ years of experience in telecommunications, including installation, repair, and troubleshooting of various telecommunication systems (telephones, video visitation systems, TTY or VRS Units, and Wi‑Fi/Access Points).
2+ years of experience with computer/network installation and repair; knowledge of VLAN, advanced knowledge of network configurations, telecom and VOIP a plus.
Strong organizational, interpersonal, presentation, and communication skills.
High School Diploma or GED; some college courses preferred.
Exceptional customer service skills.
Proficient in Windows OS, MS Office, and other software programs that may be required.
Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
Must possess a valid driver’s license.
Daily travel throughout assigned geographical area; overnight travel possible.
Must be able to consistently pass criminal background screens.
Seniority level Entry level
Employment type Full‑time
Job function Engineering and Information Technology
Industries Telecommunications
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