Johns Hopkins University
Police Dispatcher (Johns Hopkins Public Safety) - #Staff
Johns Hopkins University, Baltimore, Maryland, United States, 21276
Specific Duties & Responsibilities
Process incoming and outgoing emergency and non-emergency telephone calls and incoming radio calls, dispatching appropriate response within Johns Hopkins Public Safety (JHPS) and Johns Hopkins Police Department (JHPD) policies and guidelines.
Contact and direct Baltimore Police, Fire, and Paramedics as needed.
Coordinate responses among Johns Hopkins Police and Public Safety, Facilities Management, Student Affairs, and Hopkins Emergency Rescue Unit personnel.
Relay information from field officers requesting backup and support services, such as crime lab technicians, K-9 units, emergency medical services, rescue, and fire equipment.
Obtain, input, and receive data related to police activities, such as criminal history, warrants, and vehicle registration.
Provide general assistance and information to Johns Hopkins students, faculty, staff, and visitors.
Provide JH Police Dispatch Supervisor with input regarding policies and procedures pertaining to the operation of the communications center.
Maintain familiarity with the general geography of the communities served.
Participate in available professional development for center staff.
Communicate in a positive manner with JH Police Dispatch Supervisor and other center staff.
Report commendable performance or deficiencies or liability issues to Manager in a timely manner.
Operate specialized communications networking equipment and computer terminals, accessing restricted law enforcement networks.
Monitor Baltimore Police Department transmissions and activities, transmitting pertinent information to university police personnel.
Monitor safety and security systems and video surveillance for events or activity requiring a JHPS/JHPD response, reporting malfunctions as appropriate and dispatching appropriate personnel to alarm sites.
Perform administrative tasks necessary for the operation of the Communications Center.
Create and maintain manual and computerized reports, logs, records, and data.
Other duties as assigned.
Requirements
Must be able to pass an extensive Maryland State Police/F.B.I. background investigation and complete a physical/health screening examination by the Office of Occupational Health and Safety, which includes a drug screening.
Minimum Qualifications
High School Diploma or graduation equivalent.
Two (2) years of customer service or other related work experience.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Two (2) years related experience in public safety communication including familiarity with communication technology and call-taking techniques.
Associate's degree.
Bilingual.
Classified Title : Police Dispatcher
Role/Level/Range: ATO 40/E/02/OC
Starting Salary Range : $15.70 - $25.25 HRLY (Commensurate w/exp.)
Employee group: Full Time
Schedule : M - Sunday 40 HRS
FLSA Status: Non-Exempt
Location : Eastern High Campus
Department name: VP for Public Safety Office of
Personnel area: University Administration
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
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Process incoming and outgoing emergency and non-emergency telephone calls and incoming radio calls, dispatching appropriate response within Johns Hopkins Public Safety (JHPS) and Johns Hopkins Police Department (JHPD) policies and guidelines.
Contact and direct Baltimore Police, Fire, and Paramedics as needed.
Coordinate responses among Johns Hopkins Police and Public Safety, Facilities Management, Student Affairs, and Hopkins Emergency Rescue Unit personnel.
Relay information from field officers requesting backup and support services, such as crime lab technicians, K-9 units, emergency medical services, rescue, and fire equipment.
Obtain, input, and receive data related to police activities, such as criminal history, warrants, and vehicle registration.
Provide general assistance and information to Johns Hopkins students, faculty, staff, and visitors.
Provide JH Police Dispatch Supervisor with input regarding policies and procedures pertaining to the operation of the communications center.
Maintain familiarity with the general geography of the communities served.
Participate in available professional development for center staff.
Communicate in a positive manner with JH Police Dispatch Supervisor and other center staff.
Report commendable performance or deficiencies or liability issues to Manager in a timely manner.
Operate specialized communications networking equipment and computer terminals, accessing restricted law enforcement networks.
Monitor Baltimore Police Department transmissions and activities, transmitting pertinent information to university police personnel.
Monitor safety and security systems and video surveillance for events or activity requiring a JHPS/JHPD response, reporting malfunctions as appropriate and dispatching appropriate personnel to alarm sites.
Perform administrative tasks necessary for the operation of the Communications Center.
Create and maintain manual and computerized reports, logs, records, and data.
Other duties as assigned.
Requirements
Must be able to pass an extensive Maryland State Police/F.B.I. background investigation and complete a physical/health screening examination by the Office of Occupational Health and Safety, which includes a drug screening.
Minimum Qualifications
High School Diploma or graduation equivalent.
Two (2) years of customer service or other related work experience.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Two (2) years related experience in public safety communication including familiarity with communication technology and call-taking techniques.
Associate's degree.
Bilingual.
Classified Title : Police Dispatcher
Role/Level/Range: ATO 40/E/02/OC
Starting Salary Range : $15.70 - $25.25 HRLY (Commensurate w/exp.)
Employee group: Full Time
Schedule : M - Sunday 40 HRS
FLSA Status: Non-Exempt
Location : Eastern High Campus
Department name: VP for Public Safety Office of
Personnel area: University Administration
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
#J-18808-Ljbffr