Banfield Pet Hospital
Opening Statement
Client Service Coordinator ("CSC") The Client Service Coordinator ("CSC") is a key role in the hospital supporting the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team, ensuring great communication with colleagues and clients, and coordinating the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Perfil del coordinador de servicio al cliente (CSC) El coordinador de servicio al cliente (Client Service Coordinator, CSC) cumple una función clave para apoyar el flujo de clientes y mascotas en el hospital, maximiza la productividad del equipo médico veterinario, garantiza una comunicación fluida con los colegas y clientes, y coordina el cuidado de los clientes y las mascotas de manera alegre, cordial, amigable y eficaz, lo que motiva a los clientes para que regresen y recomienden el lugar a sus amigos y familiares.
Responsibilities
Providing exceptional professional service for every client with each encounter and ensuring clients are retained while you promote the value of service.
Educating clients and promoting hospital services such as our preventive care Optimum Wellness Plans and is most comfortable selling services to clients.
Assisting clients by ensuring prompt service, completing required documentation, and providing all necessary post visit instructions and information.
Following proper opening and closing procedures including balancing of cash drawer.
Responsabilidades (Spanish)
Proporcionar un servicio profesional y excepcional para todos los clientes con cada encuentro y fidelizar a los clientes al mismo tiempo que promueve el valor del servicio.
Educar a los clientes y promover los servicios hospitalarios, como nuestros planes de cuidado preventivo Optimum Wellness Plans, y sentirse cómoda al vender servicios a los clientes.
Ayudar a los clientes a garantizar un servicio inmediato, completar la documentación necesaria, y proporcionar todas las instrucciones y la información necesarias posteriores a la visita.
Seguir los procedimientos adecuados de apertura y cierre, incluido el balance de la caja registradora.
Qualifications & Expectations
You embrace the Five Principles of Banfield/Mars of Quality, Responsibility, Mutuality, Efficiency, and Freedom.
You believe preventive care is the best and only way to achieve a long and healthy life for each pet.
You embrace and thrive on providing exceptional client and pet experiences.
You are available to work weekends and evening shifts.
You are comfortable working in an environment with loud noise and strong smells.
We are a drug-free, smoke-free, equal opportunity employer.
You are 18 years or older.
Calificaciones y expectativas (Spanish)
Adopta los cinco principios de Banfield/Mars: calidad, responsabilidad, reciprocidad, eficiencia, y libertad.
Cree que el cuidado preventivo es la mejor forma y la única de lograr que todas las mascotas tengan una vida larga y saludable.
Busca con esmero proporcionar experiencias excepcionales a los clientes y las mascotas.
Está disponible para trabajar los fines de semana y los turnos de noche.
Se siente cómodo al trabajar en un ambiente con ruidos y olores fuertes.
Somos empleadores que ofrecen un ambiente de trabajo libre de drogas, libre de humo, y con igualdad de oportunidades.
Tiene más de 18 años.
A career at Banfield means you’ll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communications. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal. Banfield offers all associates a generous benefits package including, paid time off and Optimum Wellness Plans® for your pets.
If you want to become an integral part of an effective team that allows you to put your love of pets to work and are looking for a career with a growing company that cares about the families and pets we serve, please visit Banfield.com/Careers and apply today for an opportunity in your area. We look forward to speaking with you about your desire to join Banfield and make a better world for pets!
Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
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Client Service Coordinator ("CSC") The Client Service Coordinator ("CSC") is a key role in the hospital supporting the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team, ensuring great communication with colleagues and clients, and coordinating the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Perfil del coordinador de servicio al cliente (CSC) El coordinador de servicio al cliente (Client Service Coordinator, CSC) cumple una función clave para apoyar el flujo de clientes y mascotas en el hospital, maximiza la productividad del equipo médico veterinario, garantiza una comunicación fluida con los colegas y clientes, y coordina el cuidado de los clientes y las mascotas de manera alegre, cordial, amigable y eficaz, lo que motiva a los clientes para que regresen y recomienden el lugar a sus amigos y familiares.
Responsibilities
Providing exceptional professional service for every client with each encounter and ensuring clients are retained while you promote the value of service.
Educating clients and promoting hospital services such as our preventive care Optimum Wellness Plans and is most comfortable selling services to clients.
Assisting clients by ensuring prompt service, completing required documentation, and providing all necessary post visit instructions and information.
Following proper opening and closing procedures including balancing of cash drawer.
Responsabilidades (Spanish)
Proporcionar un servicio profesional y excepcional para todos los clientes con cada encuentro y fidelizar a los clientes al mismo tiempo que promueve el valor del servicio.
Educar a los clientes y promover los servicios hospitalarios, como nuestros planes de cuidado preventivo Optimum Wellness Plans, y sentirse cómoda al vender servicios a los clientes.
Ayudar a los clientes a garantizar un servicio inmediato, completar la documentación necesaria, y proporcionar todas las instrucciones y la información necesarias posteriores a la visita.
Seguir los procedimientos adecuados de apertura y cierre, incluido el balance de la caja registradora.
Qualifications & Expectations
You embrace the Five Principles of Banfield/Mars of Quality, Responsibility, Mutuality, Efficiency, and Freedom.
You believe preventive care is the best and only way to achieve a long and healthy life for each pet.
You embrace and thrive on providing exceptional client and pet experiences.
You are available to work weekends and evening shifts.
You are comfortable working in an environment with loud noise and strong smells.
We are a drug-free, smoke-free, equal opportunity employer.
You are 18 years or older.
Calificaciones y expectativas (Spanish)
Adopta los cinco principios de Banfield/Mars: calidad, responsabilidad, reciprocidad, eficiencia, y libertad.
Cree que el cuidado preventivo es la mejor forma y la única de lograr que todas las mascotas tengan una vida larga y saludable.
Busca con esmero proporcionar experiencias excepcionales a los clientes y las mascotas.
Está disponible para trabajar los fines de semana y los turnos de noche.
Se siente cómodo al trabajar en un ambiente con ruidos y olores fuertes.
Somos empleadores que ofrecen un ambiente de trabajo libre de drogas, libre de humo, y con igualdad de oportunidades.
Tiene más de 18 años.
A career at Banfield means you’ll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communications. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal. Banfield offers all associates a generous benefits package including, paid time off and Optimum Wellness Plans® for your pets.
If you want to become an integral part of an effective team that allows you to put your love of pets to work and are looking for a career with a growing company that cares about the families and pets we serve, please visit Banfield.com/Careers and apply today for an opportunity in your area. We look forward to speaking with you about your desire to join Banfield and make a better world for pets!
Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
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