Heartland Dental
Practice Manager of Operations
Practice Manager of Operations at Sloan Canyon Dental Care in Henderson, Nevada is looking for a motivated leader to join our team.
Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team building culture. As a Practice Manager of Operations, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. This hard‑working and motivated leader will help guide and support our team as they provide the best patient care to the community.
More About The Role
Serve as a business partner to the supported Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients.
Guide your team by focusing on constant improvement, creating an environment where team members become masters of their individual roles.
Set the standard for exceptional customer service and team member collaboration as a key relationship builder.
Oversee the daily operations of the office, including filing patient claims with insurance companies, managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels.
Select, onboard, train, coach, and retain world‑class team members.
Review, analyze, and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance.
What You’ll Gain
Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO.
Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported doctors.
Access to an expansive network of mentors and networking opportunities.
Top‑quality technology to assist in your daily responsibilities and allow for more efficiencies to deliver exceptional patient care.
Minimum Qualifications
Associate’s or Bachelor's degree or 3 – 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.).
Experience working in a fast‑paced and customer‑centric environment.
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
Excellent communication, leadership, coaching, and conflict resolution skills.
Trustworthy; maintain patient confidentiality and team ethics.
Position will have access to minimum PHI necessary for performing job‑related functions; regular HIPAA training and data safeguards will be required.
Preferred Experience
1+ years of experience in a dental or medical setting.
1+ years of experience with insurance billing and accounts receivable.
Dentrix or other dental software experience.
Physical Requirements
Ability to perform essential duties satisfactorily with or without reasonable accommodation.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Availability to attend virtual training sessions (or in‑person once conditions allow) periodically throughout the year (some travel may be involved).
As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment (not applicable in the state of FL & TN).
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
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Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team building culture. As a Practice Manager of Operations, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. This hard‑working and motivated leader will help guide and support our team as they provide the best patient care to the community.
More About The Role
Serve as a business partner to the supported Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients.
Guide your team by focusing on constant improvement, creating an environment where team members become masters of their individual roles.
Set the standard for exceptional customer service and team member collaboration as a key relationship builder.
Oversee the daily operations of the office, including filing patient claims with insurance companies, managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels.
Select, onboard, train, coach, and retain world‑class team members.
Review, analyze, and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance.
What You’ll Gain
Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO.
Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported doctors.
Access to an expansive network of mentors and networking opportunities.
Top‑quality technology to assist in your daily responsibilities and allow for more efficiencies to deliver exceptional patient care.
Minimum Qualifications
Associate’s or Bachelor's degree or 3 – 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.).
Experience working in a fast‑paced and customer‑centric environment.
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
Excellent communication, leadership, coaching, and conflict resolution skills.
Trustworthy; maintain patient confidentiality and team ethics.
Position will have access to minimum PHI necessary for performing job‑related functions; regular HIPAA training and data safeguards will be required.
Preferred Experience
1+ years of experience in a dental or medical setting.
1+ years of experience with insurance billing and accounts receivable.
Dentrix or other dental software experience.
Physical Requirements
Ability to perform essential duties satisfactorily with or without reasonable accommodation.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Availability to attend virtual training sessions (or in‑person once conditions allow) periodically throughout the year (some travel may be involved).
As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment (not applicable in the state of FL & TN).
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
#J-18808-Ljbffr