Purple Drive Technologies LLC
Job Title: SRE – Problem Management
Location:
Scottsdale, AZ
Experience Required:
8 Years
Role Overview We are looking for an experienced SRE Professional specializing in
Problem Management and Change Management
within ITIL/ITSM-driven environments. The ideal candidate will lead end-to-end Problem Management activities, govern Change Management processes, and ensure operational stability through strong process adherence and continuous improvement.
Key Responsibilities Problem Management
Lead and execute Problem Management processes across production environments.
Conduct root cause analysis (RCA), create corrective/preventive action plans, and ensure closure.
Review recurring incidents and drive long-term service stability.
Track problem tickets, monitor trends, and provide actionable insights.
Change Management
Manage and facilitate
CAB (Change Advisory Board)
meetings.
Review, validate, and approve change requests based on risk and business impact.
Maintain and update
change schedules
to avoid conflicts and reduce downtime.
Evaluate change records for accuracy, completeness, and compliance with ITIL controls.
Configuration & Process Governance
Oversee and update
CMDB
records to maintain configuration accuracy.
Ensure all changes adhere to ITIL/ITSM standards and organizational policies.
Train stakeholders on Change and Problem Management processes.
Identify gaps and drive continuous process improvements across SRE functions.
Stakeholder Management
Collaborate closely with infrastructure, operations, and application teams.
Communicate effectively with senior leaders and technical teams.
Provide regular performance and compliance reports.
Required Skills & Experience
6 years of ITIL/ITSM experience , with strong knowledge of ITIL framework.
Proven experience in
Problem Management & Change Management
in enterprise environments.
Hands-on experience managing
CAB reviews, change requests, impact assessments , and approvals.
Strong understanding of
Change Advisory processes
and governance.
Familiarity with
CMDB updates , configuration tracking, and ITSM tools (ServiceNow preferred).
Excellent communication, documentation, and process-oriented thinking.
Ability to drive
continuous improvement initiatives
across operations.
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Scottsdale, AZ
Experience Required:
8 Years
Role Overview We are looking for an experienced SRE Professional specializing in
Problem Management and Change Management
within ITIL/ITSM-driven environments. The ideal candidate will lead end-to-end Problem Management activities, govern Change Management processes, and ensure operational stability through strong process adherence and continuous improvement.
Key Responsibilities Problem Management
Lead and execute Problem Management processes across production environments.
Conduct root cause analysis (RCA), create corrective/preventive action plans, and ensure closure.
Review recurring incidents and drive long-term service stability.
Track problem tickets, monitor trends, and provide actionable insights.
Change Management
Manage and facilitate
CAB (Change Advisory Board)
meetings.
Review, validate, and approve change requests based on risk and business impact.
Maintain and update
change schedules
to avoid conflicts and reduce downtime.
Evaluate change records for accuracy, completeness, and compliance with ITIL controls.
Configuration & Process Governance
Oversee and update
CMDB
records to maintain configuration accuracy.
Ensure all changes adhere to ITIL/ITSM standards and organizational policies.
Train stakeholders on Change and Problem Management processes.
Identify gaps and drive continuous process improvements across SRE functions.
Stakeholder Management
Collaborate closely with infrastructure, operations, and application teams.
Communicate effectively with senior leaders and technical teams.
Provide regular performance and compliance reports.
Required Skills & Experience
6 years of ITIL/ITSM experience , with strong knowledge of ITIL framework.
Proven experience in
Problem Management & Change Management
in enterprise environments.
Hands-on experience managing
CAB reviews, change requests, impact assessments , and approvals.
Strong understanding of
Change Advisory processes
and governance.
Familiarity with
CMDB updates , configuration tracking, and ITSM tools (ServiceNow preferred).
Excellent communication, documentation, and process-oriented thinking.
Ability to drive
continuous improvement initiatives
across operations.
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