JDA Software
Program Manager - ServiceNow page is loaded## Program Manager - ServiceNowlocations:
Bangalore:
Hyderabadtime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
254288**Scope:*** Responsible for the overall strategy, governance, roadmap, and delivery of the ServiceNow platform across the enterprise, ensuring alignment with business objectives and IT strategy.* Work closely with business, IT operations, and engineering groups to deliver enterprise-grade ServiceNow solutions that meet organizational needs.* Lead a team of ServiceNow architects, developers, and functional consultants, driving platform innovation, automation, process optimization, and guiding stakeholders and junior team members while maintaining stability and compliance.* Provide hands-on development and architectural leadership to ensure scalable and future-ready implementations within the ServiceNow platform.* Oversee end-to-end solution design, module implementation, and technical governance for ServiceNow modules such as ITSM, CSM, CMDB, ITOM, and Integrations.**Our Technical Environment:*** Deep expertise in multiple ServiceNow modules — e.g., ITSM, CMDB, ITOM, ITAM, HRSD, CSM, GRC, SecOps.* Proven experience managing enterprise-scale ServiceNow implementations and transformations.* Strong understanding of ITIL processes, IT service management, and enterprise workflow automation.* Experience defining platform strategy, governance, and operating models.* Demonstrated ability to manage internal teams, vendors, and offshore delivery partners.* Solid understanding of integration frameworks, data governance, and platform security.* Hands-on experience in ServiceNow roadmap planning, budgeting, and capacity management.**What you’ll do:*** **Platform Strategy & Governance**
+ Define and maintain the ServiceNow platform vision, strategy, and roadmap, ensuring alignment with enterprise goals and architecture principles.
+ Establish governance frameworks and standards for implementations and customizations, evaluating new modules and integrations.* **Leadership & Delivery Oversight**
+ Lead and manage a cross-functional ServiceNow team, overseeing platform operations and ensuring high-quality, on-time delivery of initiatives through effective project and vendor management.
+ Coordinate with business units to prioritize demand and manage the ServiceNow project portfolio.* **Stakeholder Management**
+ Serve as the liaison between IT, business stakeholders, and external partners, identifying automation opportunities and providing executive updates on platform performance.* **Innovation & Continuous Improvement**
+ Drive innovation by leveraging new ServiceNow features, promoting it as a comprehensive digital workflow platform.
+ Champion user adoption, training, and change management, staying current on product releases and industry trends.**What we are looking for:*** Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, or related field.* **15+ years** of total IT experience with at least **8–10 years** in ServiceNow leadership or platform ownership roles.* Deep expertise in multiple ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, GRC, and SecOps, with proven experience in managing enterprise-scale implementations and transformations.* Strong understanding of ITIL processes, IT service management, enterprise workflow automation, and defining platform strategy, governance, and operating models.* Demonstrated ability to manage internal teams, vendors, and offshore delivery partners, along with hands-on experience in roadmap planning, budgeting, and capacity management.* Solid understanding of integration frameworks, data governance, platform security, and strong leadership and people management skills.* Strategic thinker capable of balancing long-term vision with short-term delivery and fostering a culture of innovation, continuous improvement, and operational excellence.* Excellent communication and stakeholder engagement skills at both technical and executive levels, complemented by strong analytical, organizational, and decision-making abilities.* **ServiceNow certifications** - CSA, CIS–ITSM, CTA, CAD and any other CIS certification strongly preferred. ITIL v4 certification, PMP/Agile certification desirable.**Our Values**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr
Bangalore:
Hyderabadtime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
254288**Scope:*** Responsible for the overall strategy, governance, roadmap, and delivery of the ServiceNow platform across the enterprise, ensuring alignment with business objectives and IT strategy.* Work closely with business, IT operations, and engineering groups to deliver enterprise-grade ServiceNow solutions that meet organizational needs.* Lead a team of ServiceNow architects, developers, and functional consultants, driving platform innovation, automation, process optimization, and guiding stakeholders and junior team members while maintaining stability and compliance.* Provide hands-on development and architectural leadership to ensure scalable and future-ready implementations within the ServiceNow platform.* Oversee end-to-end solution design, module implementation, and technical governance for ServiceNow modules such as ITSM, CSM, CMDB, ITOM, and Integrations.**Our Technical Environment:*** Deep expertise in multiple ServiceNow modules — e.g., ITSM, CMDB, ITOM, ITAM, HRSD, CSM, GRC, SecOps.* Proven experience managing enterprise-scale ServiceNow implementations and transformations.* Strong understanding of ITIL processes, IT service management, and enterprise workflow automation.* Experience defining platform strategy, governance, and operating models.* Demonstrated ability to manage internal teams, vendors, and offshore delivery partners.* Solid understanding of integration frameworks, data governance, and platform security.* Hands-on experience in ServiceNow roadmap planning, budgeting, and capacity management.**What you’ll do:*** **Platform Strategy & Governance**
+ Define and maintain the ServiceNow platform vision, strategy, and roadmap, ensuring alignment with enterprise goals and architecture principles.
+ Establish governance frameworks and standards for implementations and customizations, evaluating new modules and integrations.* **Leadership & Delivery Oversight**
+ Lead and manage a cross-functional ServiceNow team, overseeing platform operations and ensuring high-quality, on-time delivery of initiatives through effective project and vendor management.
+ Coordinate with business units to prioritize demand and manage the ServiceNow project portfolio.* **Stakeholder Management**
+ Serve as the liaison between IT, business stakeholders, and external partners, identifying automation opportunities and providing executive updates on platform performance.* **Innovation & Continuous Improvement**
+ Drive innovation by leveraging new ServiceNow features, promoting it as a comprehensive digital workflow platform.
+ Champion user adoption, training, and change management, staying current on product releases and industry trends.**What we are looking for:*** Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, or related field.* **15+ years** of total IT experience with at least **8–10 years** in ServiceNow leadership or platform ownership roles.* Deep expertise in multiple ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, GRC, and SecOps, with proven experience in managing enterprise-scale implementations and transformations.* Strong understanding of ITIL processes, IT service management, enterprise workflow automation, and defining platform strategy, governance, and operating models.* Demonstrated ability to manage internal teams, vendors, and offshore delivery partners, along with hands-on experience in roadmap planning, budgeting, and capacity management.* Solid understanding of integration frameworks, data governance, platform security, and strong leadership and people management skills.* Strategic thinker capable of balancing long-term vision with short-term delivery and fostering a culture of innovation, continuous improvement, and operational excellence.* Excellent communication and stakeholder engagement skills at both technical and executive levels, complemented by strong analytical, organizational, and decision-making abilities.* **ServiceNow certifications** - CSA, CIS–ITSM, CTA, CAD and any other CIS certification strongly preferred. ITIL v4 certification, PMP/Agile certification desirable.**Our Values**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr