ARK Solutions
IT Technical Support Analyst : Richmond, VA (Onsite)
ARK Solutions, Richmond, Virginia, United States, 23214
IT Technical Support Analyst – Richmond, VA
Duration: 6 months | Onsite
We are seeking a dedicated Technical Support Analyst to join our team. This role involves providing exceptional helpdesk support and managing ticketing systems to resolve technical issues efficiently. The ideal candidate will have a strong background in hardware and software troubleshooting, telecom and mobile device management, and application installation and configuration.
Key Responsibilities
Helpdesk Support & Ticketing: Evaluate, route, prioritize, and resolve technical issues using helpdesk platforms.
Hardware & Software Troubleshooting: Hands‑on experience with desktops, laptops, printers, AV equipment, and peripherals.
Telecom & Mobile Device Management: Manage desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
Application Installation & Configuration: Install and configure software applications across various systems.
Inventory & Asset Management: Maintain accurate IT asset records and support inventory reconciliation.
Soft Skills & Professional Strengths
Customer Service & Communication: Clearly convey technical information to non‑technical users at all levels.
Team Collaboration: Work effectively in team environments and support colleagues as needed, including acting as a backup for key roles.
Problem Solving & Escalation Management: Resolve issues independently and escalates appropriately when necessary.
Reporting & Documentation: Prepare weekly reports and maintain detailed documentation of support activities and procedures.
Training & User Support: Provide training and guidance to end users and staff on IT systems and processes as needed.
Must‑Have Skills
Telecommunications skills (POTS lines, VoIP, and cell)
A/V Systems Support
Helpdesk – Accurately log and resolve tickets; point of contact; escalates when necessary (2 Years)
Customer Oriented and Team Player (3 Years)
Computer Diagnostics and Remediation (3 Years)
Strong communication ability (3 Years)
Additional duties as needed.
Company ARK Solutions
#J-18808-Ljbffr
We are seeking a dedicated Technical Support Analyst to join our team. This role involves providing exceptional helpdesk support and managing ticketing systems to resolve technical issues efficiently. The ideal candidate will have a strong background in hardware and software troubleshooting, telecom and mobile device management, and application installation and configuration.
Key Responsibilities
Helpdesk Support & Ticketing: Evaluate, route, prioritize, and resolve technical issues using helpdesk platforms.
Hardware & Software Troubleshooting: Hands‑on experience with desktops, laptops, printers, AV equipment, and peripherals.
Telecom & Mobile Device Management: Manage desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
Application Installation & Configuration: Install and configure software applications across various systems.
Inventory & Asset Management: Maintain accurate IT asset records and support inventory reconciliation.
Soft Skills & Professional Strengths
Customer Service & Communication: Clearly convey technical information to non‑technical users at all levels.
Team Collaboration: Work effectively in team environments and support colleagues as needed, including acting as a backup for key roles.
Problem Solving & Escalation Management: Resolve issues independently and escalates appropriately when necessary.
Reporting & Documentation: Prepare weekly reports and maintain detailed documentation of support activities and procedures.
Training & User Support: Provide training and guidance to end users and staff on IT systems and processes as needed.
Must‑Have Skills
Telecommunications skills (POTS lines, VoIP, and cell)
A/V Systems Support
Helpdesk – Accurately log and resolve tickets; point of contact; escalates when necessary (2 Years)
Customer Oriented and Team Player (3 Years)
Computer Diagnostics and Remediation (3 Years)
Strong communication ability (3 Years)
Additional duties as needed.
Company ARK Solutions
#J-18808-Ljbffr