Cape Fox Corporation
Overview
The hourly range for this position has been established at:
$38.50- $43.00 . This job will be posted until filled or withdrawn. Responsibilities
Serve as the first point of contact for all help desk inquiries via phone, email, ticketing system, or walk-up support. Provide frontline troubleshooting for desktops, laptops, printers, peripherals, mobile devices, VPN connectivity, Microsoft 365 applications, and basic network issues. Create, update, and close detailed help desk tickets by gathering necessary information, performing initial diagnostics, resolving routine issues efficiently, and following up on unresolved items to ensure timely and accurate resolution. Travel Requirements
10 - 25% Qualifications
Assist with user account setup, password resets, access issues, and permissions changes across various systems. Assist with workstation setup for new users, including imaging, deployment, configuration tasks, and supporting onboarding activities. Experience supporting VPN connectivity, mobile devices, and remote‑access technologies. Working knowledge of Active Directory, user account administration, security groups, BitLocker, Group Policies, and basic networking concepts. Experience with Microsoft 365, Azure AD (Entra), Teams, Outlook, OneDrive, and related tools. Familiarity with Microsoft Intune for device enrollment, application deployment, and policy enforcement. Experience supporting Windows and macOS devices in an enterprise environment. Experience using ticketing systems and documenting work thoroughly. Ability to diagnose and escape server, network, and system‑related issues, using maintenance and monitoring tools as needed. Assist with configuring, troubleshooting, and occasionally testing AV equipment to support meetings and presentations. Demonstrated ability to meet SLAs and provide professional support to both technical and non‑technical users. Some travel is required. Must have reliable transportation for offsite service requirements. Excellent communication, customer service, and organizational skills. Ability to prioritize, meet deadlines, and work effectively under pressure. Strong documentation habits and attention to details. Associate degree in IT, Computer Science, or a related field; or equivalent technical education/experience. 2–4 years of experience in help desk, desktop support, or IT support roles. Must be able to work occasional extended hours or weekends to meet operational needs. Ability to pass a background check and drug screening. Authorized to work in the United States. Location
Chantilly Office - CapeFoxFCG - Chantilly, VA 20151 US (Primary)
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The hourly range for this position has been established at:
$38.50- $43.00 . This job will be posted until filled or withdrawn. Responsibilities
Serve as the first point of contact for all help desk inquiries via phone, email, ticketing system, or walk-up support. Provide frontline troubleshooting for desktops, laptops, printers, peripherals, mobile devices, VPN connectivity, Microsoft 365 applications, and basic network issues. Create, update, and close detailed help desk tickets by gathering necessary information, performing initial diagnostics, resolving routine issues efficiently, and following up on unresolved items to ensure timely and accurate resolution. Travel Requirements
10 - 25% Qualifications
Assist with user account setup, password resets, access issues, and permissions changes across various systems. Assist with workstation setup for new users, including imaging, deployment, configuration tasks, and supporting onboarding activities. Experience supporting VPN connectivity, mobile devices, and remote‑access technologies. Working knowledge of Active Directory, user account administration, security groups, BitLocker, Group Policies, and basic networking concepts. Experience with Microsoft 365, Azure AD (Entra), Teams, Outlook, OneDrive, and related tools. Familiarity with Microsoft Intune for device enrollment, application deployment, and policy enforcement. Experience supporting Windows and macOS devices in an enterprise environment. Experience using ticketing systems and documenting work thoroughly. Ability to diagnose and escape server, network, and system‑related issues, using maintenance and monitoring tools as needed. Assist with configuring, troubleshooting, and occasionally testing AV equipment to support meetings and presentations. Demonstrated ability to meet SLAs and provide professional support to both technical and non‑technical users. Some travel is required. Must have reliable transportation for offsite service requirements. Excellent communication, customer service, and organizational skills. Ability to prioritize, meet deadlines, and work effectively under pressure. Strong documentation habits and attention to details. Associate degree in IT, Computer Science, or a related field; or equivalent technical education/experience. 2–4 years of experience in help desk, desktop support, or IT support roles. Must be able to work occasional extended hours or weekends to meet operational needs. Ability to pass a background check and drug screening. Authorized to work in the United States. Location
Chantilly Office - CapeFoxFCG - Chantilly, VA 20151 US (Primary)
#J-18808-Ljbffr