Mercier Consultancy MD
German Speaking Customer Service for Telecom Company in Greece
Mercier Consultancy MD, Villa Espana Colonia, Texas, United States
German Speaking Customer Service for Telecom Company in Greece
Mercier Consultancy MD is thrilled to present an opportunity for German Speaking Customer Service Representatives for a leading Telecom Company based in Greece. This role is perfect for individuals who are passionate about technology and telecommunications, and who excel in delivering high‑quality customer support in German. As a customer service representative, you will assist clients in navigating their telecom inquiries while providing exceptional service.
Manage customer inquiries regarding telecom products, services, and billing via phone, email, and chat in German
Provide clear and accurate information about plans, coverage, and device specifications
Assist customers with service setup, troubleshooting, and account management
Resolve any issues or complaints efficiently to ensure a positive customer experience
Document all customer interactions in the CRM system for effective tracking and follow‑up
Collaborate with internal teams to enhance customer satisfaction and address service‑related questions
Stay updated on the latest telecom offerings and promotions to provide relevant information to customers
Fluency in German (both written and spoken) is essential; knowledge of English is a plus
Previous experience in customer service, preferably within the telecom sector
Strong communication skills and the ability to explain technical information clearly
Excellent problem‑solving abilities with a focus on customer satisfaction
Ability to handle multiple inquiries effectively in a fast‑paced environment
Familiarity with customer service software and CRM tools is desirable
Willingness to work flexible hours, including evenings and weekends as needed
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More
Seniority level Entry level
Employment type Full‑time
Job function Customer Service
#J-18808-Ljbffr
Manage customer inquiries regarding telecom products, services, and billing via phone, email, and chat in German
Provide clear and accurate information about plans, coverage, and device specifications
Assist customers with service setup, troubleshooting, and account management
Resolve any issues or complaints efficiently to ensure a positive customer experience
Document all customer interactions in the CRM system for effective tracking and follow‑up
Collaborate with internal teams to enhance customer satisfaction and address service‑related questions
Stay updated on the latest telecom offerings and promotions to provide relevant information to customers
Fluency in German (both written and spoken) is essential; knowledge of English is a plus
Previous experience in customer service, preferably within the telecom sector
Strong communication skills and the ability to explain technical information clearly
Excellent problem‑solving abilities with a focus on customer satisfaction
Ability to handle multiple inquiries effectively in a fast‑paced environment
Familiarity with customer service software and CRM tools is desirable
Willingness to work flexible hours, including evenings and weekends as needed
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More
Seniority level Entry level
Employment type Full‑time
Job function Customer Service
#J-18808-Ljbffr