Pursuit Collection
Marine Experience Manager
– Pursuit Collection Join our dynamic team to lead, supervise, and motivate a diverse crew that delivers outstanding guest service and engagement. Responsibilities
Lead, supervise, and motivate a diverse team of 40–50 deckhands and departure facilitators to deliver outstanding guest service and engagement. Develop and implement training programs focused on customer service, interpretive excellence, and safety procedures. Collaborate with captains and marine operations staff to coordinate seamless departures, onboard activities, and guest communications. Monitor and evaluate guest feedback, proactively addressing concerns and identifying opportunities to enhance the onboard experience. Oversee daily schedules, assignments, and performance of onboard staff and departure facilitators. Ensure all team members adhere to company policies, safety standards, and regulatory requirements. Curate and elevate the onboard interpretive program, including wildlife and glacier narration, ensuring information is accurate, engaging, and aligned with Mission. Foster a culture of hospitality, teamwork, and continuous improvement among staff. Assist in organizing special events, private charters, and unique onboard initiatives to create memorable guest experiences. Maintain accurate records related to staffing, training, guest feedback, and operational issues. Act as the central point of contact to ensure tours run smoothly, efficiently, and safely. Coordinate between crews, maintenance teams, and management to address operational needs. Resolve guest issues promptly and professionally, maintaining high standards of service and cleanliness. Focus on crew training, scheduling, and performance to foster a positive and skilled team. Implement and enforce safety protocols and emergency procedures, ensuring compliance with maritime laws and regulations. Maintain operational efficiency and profitability while delivering optimal guest experiences. About Us
We connect people to iconic places through unforgettable and inspiring experiences. Our portfolio spans hotels, lodges, attractions, transportation, retail, food and beverage, and tours across Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago. Work Environment
Our locations are spaces where you can bring your whole self, collaborate with talented teams, and build lasting friendships. We foster an environment where work and play coexist, supporting your time with us as both fulfilling and fun. Perks
Join an inclusive, global team and make life‑long connections Enjoy free access to Pursuit attractions and 50% off for friends Get discounts on hotel stays, dining, and retail Access subsidized mental health and wellness resources Equal Employment Opportunities
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Business Development and Sales Industries
Hospitality
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– Pursuit Collection Join our dynamic team to lead, supervise, and motivate a diverse crew that delivers outstanding guest service and engagement. Responsibilities
Lead, supervise, and motivate a diverse team of 40–50 deckhands and departure facilitators to deliver outstanding guest service and engagement. Develop and implement training programs focused on customer service, interpretive excellence, and safety procedures. Collaborate with captains and marine operations staff to coordinate seamless departures, onboard activities, and guest communications. Monitor and evaluate guest feedback, proactively addressing concerns and identifying opportunities to enhance the onboard experience. Oversee daily schedules, assignments, and performance of onboard staff and departure facilitators. Ensure all team members adhere to company policies, safety standards, and regulatory requirements. Curate and elevate the onboard interpretive program, including wildlife and glacier narration, ensuring information is accurate, engaging, and aligned with Mission. Foster a culture of hospitality, teamwork, and continuous improvement among staff. Assist in organizing special events, private charters, and unique onboard initiatives to create memorable guest experiences. Maintain accurate records related to staffing, training, guest feedback, and operational issues. Act as the central point of contact to ensure tours run smoothly, efficiently, and safely. Coordinate between crews, maintenance teams, and management to address operational needs. Resolve guest issues promptly and professionally, maintaining high standards of service and cleanliness. Focus on crew training, scheduling, and performance to foster a positive and skilled team. Implement and enforce safety protocols and emergency procedures, ensuring compliance with maritime laws and regulations. Maintain operational efficiency and profitability while delivering optimal guest experiences. About Us
We connect people to iconic places through unforgettable and inspiring experiences. Our portfolio spans hotels, lodges, attractions, transportation, retail, food and beverage, and tours across Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago. Work Environment
Our locations are spaces where you can bring your whole self, collaborate with talented teams, and build lasting friendships. We foster an environment where work and play coexist, supporting your time with us as both fulfilling and fun. Perks
Join an inclusive, global team and make life‑long connections Enjoy free access to Pursuit attractions and 50% off for friends Get discounts on hotel stays, dining, and retail Access subsidized mental health and wellness resources Equal Employment Opportunities
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Business Development and Sales Industries
Hospitality
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