Potbelly Sandwich Works
Apply for the Shift Leader role at Potbelly Sandwich Works.
PAY TRANSPARENCY: earn between $19.25 and $19.75 plus digital tips!
We are a fast‑paced, friendly environment. Potbelly has grown from a small antique store in 1977 to over 400 locations across the United States. To make toasty sandwiches great, we depend on our people. Ready to join our growing Potbelly Nation?
Job Duties And Functions
Lead team members on shifts, including efficient assignment of tasks while providing feedback.
Ensure all security procedures are followed.
Ensure back‑of‑the‑house procedural standards are met.
Count drawers and follow proper daily cash handling procedures.
Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently.
Comply with health and safety standards for food, cleanliness, and safety.
Restock food line, chips and cooler.
Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash.
Operate cash register: handle, balance and follow all cash handling procedures.
Effectively handle customer complaints/issues.
Other duties as assigned.
What You Bring To The Table
You want to delight customers with great food and good vibes.
You are friendly and customer service oriented.
You have strong written and verbal communication skills.
You enjoy problem‑solving.
You enjoy higher levels of noise from music, customers and employee traffic.
You love working in a fast‑paced environment.
You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
You can handle the heat of the kitchen – knife skills are a plus!
You’re at least 18 years old.
A minimum of 1 year supervisory experience in a restaurant or retail environment preferred.
You’re able to stand/walk for 8‑9 hours or as needed.
You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Illinois Applicants – all IL employees are required to become food safety certified within 30 days of employment.
If hired, you must meet and maintain all eligibility requirements to qualify.
What’s In It For You
Competitive pay!
Medical, Dental & Vision Insurance.
Domestic Partnership Benefits.
Paid Parental Leave.
FSA and HSA with Employer Contribution.
Commuter Benefit Program.
Retirement Savings 401(k) with company match.
Employee Assistance Program.
Paid Time Off.
Discount Program.
Flexible Work Schedule.
Career growth opportunities.
All Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois the certification is required through the Illinois Department of Public Health; in other states via ServSafe, National Registry of Food Safety Professionals or National Environmental Health Association. If the Shift Leader or Manager fails to pass the certification after two attempts, they will not be qualified to continue in a Shift Leader or Management capacity.
Potbelly cannot make guarantees about tip earnings.
We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.
Application Deadline: Applications must be submitted by [2/9/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.
#J-18808-Ljbffr
PAY TRANSPARENCY: earn between $19.25 and $19.75 plus digital tips!
We are a fast‑paced, friendly environment. Potbelly has grown from a small antique store in 1977 to over 400 locations across the United States. To make toasty sandwiches great, we depend on our people. Ready to join our growing Potbelly Nation?
Job Duties And Functions
Lead team members on shifts, including efficient assignment of tasks while providing feedback.
Ensure all security procedures are followed.
Ensure back‑of‑the‑house procedural standards are met.
Count drawers and follow proper daily cash handling procedures.
Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently.
Comply with health and safety standards for food, cleanliness, and safety.
Restock food line, chips and cooler.
Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash.
Operate cash register: handle, balance and follow all cash handling procedures.
Effectively handle customer complaints/issues.
Other duties as assigned.
What You Bring To The Table
You want to delight customers with great food and good vibes.
You are friendly and customer service oriented.
You have strong written and verbal communication skills.
You enjoy problem‑solving.
You enjoy higher levels of noise from music, customers and employee traffic.
You love working in a fast‑paced environment.
You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
You can handle the heat of the kitchen – knife skills are a plus!
You’re at least 18 years old.
A minimum of 1 year supervisory experience in a restaurant or retail environment preferred.
You’re able to stand/walk for 8‑9 hours or as needed.
You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Illinois Applicants – all IL employees are required to become food safety certified within 30 days of employment.
If hired, you must meet and maintain all eligibility requirements to qualify.
What’s In It For You
Competitive pay!
Medical, Dental & Vision Insurance.
Domestic Partnership Benefits.
Paid Parental Leave.
FSA and HSA with Employer Contribution.
Commuter Benefit Program.
Retirement Savings 401(k) with company match.
Employee Assistance Program.
Paid Time Off.
Discount Program.
Flexible Work Schedule.
Career growth opportunities.
All Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois the certification is required through the Illinois Department of Public Health; in other states via ServSafe, National Registry of Food Safety Professionals or National Environmental Health Association. If the Shift Leader or Manager fails to pass the certification after two attempts, they will not be qualified to continue in a Shift Leader or Management capacity.
Potbelly cannot make guarantees about tip earnings.
We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.
Application Deadline: Applications must be submitted by [2/9/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.
#J-18808-Ljbffr