Heartland Dental
Practice Manager of Operations
Heartland Dental, Blue Springs, Missouri, United States, 64014
Practice Manager of Operations – Overview
Join
Heartland Dental
as a Practice Manager of Operations in the eastern Jackson County area. You’ll be a valued business partner to the Doctor, guiding and supporting the team to deliver exceptional patient care. Heartland Dental believes in hiring leaders who support business needs and foster a strong team culture.
Responsibilities
Prioritize and complete all PMO Training to develop technical, commitment and leadership skills.
Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality).
Ensure goals and priorities of Doctors and teams are achieved through servant leadership.
Attend bell leadership training every 18‑24 months.
Support the Doctor‑Led, Hygiene‑Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles.
Focus and prioritize efforts of the team to support Doctors achieving their Top 10 Professional goals.
Create alignment with the Doctor through daily one‑on‑ones, morning huddles and weekly touch points discussing communication, connection and support needed.
Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals.
Help Doctors prioritize, plan and block schedule for CE through Doctor Education and Leadership programs.
Understand the benefits and metrics of DMP and help Doctors monitor progress.
Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice.
Partner with Doctors to identify skills needed for open positions and proper selection team within the practice.
Successfully onboard new team members through partnerships with recruiting and support office.
Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles.
Qualifications
Associate’s or Bachelor’s degree or 3‑5 years’ leadership experience in a professional office, hospitality, retail, banking, medical, etc.
Experience working in a fast‑paced and customer‑centric environment.
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
Excellent communication, leadership, coaching, and conflict resolution skills.
Trustworthy; maintain patient confidentiality and team ethics.
Preferred Experience
1+ years of experience in a dental or medical setting.
1+ years of experience with insurance billing and accounts receivable.
Dentrix or other dental software experience.
Benefits
Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO.
Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors.
Access to an expansive network of mentors and networking opportunities.
Top‑quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care.
Physical Requirements
Perform essential duties satisfactorily with or without reasonable accommodation; reasonable accommodations may be made.
Prolonged periods sitting at a desk and working on a computer.
Lift up to 15 pounds at times.
Availability to attend virtual training sessions (or in‑person once conditions allow) periodically throughout the year (some travel may be involved).
TB test required for all new hires in dental office positions; a standard requirement and must be completed prior to starting employment. Not applicable in FL & TN.
Who is Heartland Dental? Heartland Dental is the largest and one of the fastest‑growing Dental Support Organizations, providing exceptional service to more than 2,800 supported doctors in 39 states and over 1,700 supported offices. Our mission is to support dentists and their teams while delivering the highest quality dental care and exceptional careers.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
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Heartland Dental
as a Practice Manager of Operations in the eastern Jackson County area. You’ll be a valued business partner to the Doctor, guiding and supporting the team to deliver exceptional patient care. Heartland Dental believes in hiring leaders who support business needs and foster a strong team culture.
Responsibilities
Prioritize and complete all PMO Training to develop technical, commitment and leadership skills.
Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality).
Ensure goals and priorities of Doctors and teams are achieved through servant leadership.
Attend bell leadership training every 18‑24 months.
Support the Doctor‑Led, Hygiene‑Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles.
Focus and prioritize efforts of the team to support Doctors achieving their Top 10 Professional goals.
Create alignment with the Doctor through daily one‑on‑ones, morning huddles and weekly touch points discussing communication, connection and support needed.
Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals.
Help Doctors prioritize, plan and block schedule for CE through Doctor Education and Leadership programs.
Understand the benefits and metrics of DMP and help Doctors monitor progress.
Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice.
Partner with Doctors to identify skills needed for open positions and proper selection team within the practice.
Successfully onboard new team members through partnerships with recruiting and support office.
Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles.
Qualifications
Associate’s or Bachelor’s degree or 3‑5 years’ leadership experience in a professional office, hospitality, retail, banking, medical, etc.
Experience working in a fast‑paced and customer‑centric environment.
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
Excellent communication, leadership, coaching, and conflict resolution skills.
Trustworthy; maintain patient confidentiality and team ethics.
Preferred Experience
1+ years of experience in a dental or medical setting.
1+ years of experience with insurance billing and accounts receivable.
Dentrix or other dental software experience.
Benefits
Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO.
Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors.
Access to an expansive network of mentors and networking opportunities.
Top‑quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care.
Physical Requirements
Perform essential duties satisfactorily with or without reasonable accommodation; reasonable accommodations may be made.
Prolonged periods sitting at a desk and working on a computer.
Lift up to 15 pounds at times.
Availability to attend virtual training sessions (or in‑person once conditions allow) periodically throughout the year (some travel may be involved).
TB test required for all new hires in dental office positions; a standard requirement and must be completed prior to starting employment. Not applicable in FL & TN.
Who is Heartland Dental? Heartland Dental is the largest and one of the fastest‑growing Dental Support Organizations, providing exceptional service to more than 2,800 supported doctors in 39 states and over 1,700 supported offices. Our mission is to support dentists and their teams while delivering the highest quality dental care and exceptional careers.
At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
#J-18808-Ljbffr