TRS Staffing Solutions
Compensation
Base pay range: $45,000.00/yr – $65,000.00/yr (provided by TRS Staffing Solutions).
Location & Company Our client, a piping manufacturing company, is seeking a Junior Customer Service professional to join their growing team and expanding facility in Hampton County, SC.
General Description Looking for a junior figure to join the customer service team in South Carolina with the Elofit (polyethylene fittings) product line. The candidate shall be required to:
Provide customer support by handling inquiries, sharing product and pricing information, and resolving issues related to shipments, billing, and returns.
Maintain accurate customer records and manage returns, credits, and escalations as needed.
Enter and verify customer orders, coordinate with the warehouse and Italian team on inventory, and track orders through delivery.
Address order discrepancies and prepare required documents like invoices and packing lists.
Support billing and accounts receivable, monitor monthly sales reports, and participate in team meetings to improve workflow and customer service.
Detailed Duties Customer Assistance
Respond to customer inquiries via phone or email.
Provide product or service information, including availability, features, and pricing.
Resolve customer issues such as shipment delays, billing questions, returns, and product concerns.
Maintain accurate customer records.
Process returns, exchanges, and credits according to company policies.
Escalate complex issues to appropriate departments when necessary.
Build and maintain positive customer relationships to support customer retention.
Follow up on open cases to ensure customer satisfaction.
Order Entry
Enter customer orders accurately.
Review inventory availability and coordinate with warehouse or Italian team.
Track orders from entry through delivery and provide updates to customers.
Communicate with logistics or shipping departments to ensure timely dispatch.
Generate invoices, packing lists, or other order documents as required.
Additional responsibilities (including, but not limited to)
Support billing and accounts receivable department.
Monitor monthly sales order reports.
Participate in team meetings to improve customer service and order workflow.
Requirements
Preferred minimum (2) years of experience in a customer service related role.
Pipe manufacturing industry experience heavily preferred.
Use Microsoft Office, Outlook, Word, Excel, and common inventory software.
See details of objects that are less than a few feet away.
See details of objects that are more than a few feet away.
See differences between colors, shades, and brightness.
Use fingers to grasp, move, or assemble very small objects.
Hear sounds and recognize the difference between them.
React quickly using hands, fingers, or feet.
Determine the distance between objects.
Seniority Level Associate
Employment Type Full-time
Job Function & Industries
Customer Service and General Business
Manufacturing, Plastics Manufacturing, and Plastics and Rubber Product Manufacturing
#J-18808-Ljbffr
Location & Company Our client, a piping manufacturing company, is seeking a Junior Customer Service professional to join their growing team and expanding facility in Hampton County, SC.
General Description Looking for a junior figure to join the customer service team in South Carolina with the Elofit (polyethylene fittings) product line. The candidate shall be required to:
Provide customer support by handling inquiries, sharing product and pricing information, and resolving issues related to shipments, billing, and returns.
Maintain accurate customer records and manage returns, credits, and escalations as needed.
Enter and verify customer orders, coordinate with the warehouse and Italian team on inventory, and track orders through delivery.
Address order discrepancies and prepare required documents like invoices and packing lists.
Support billing and accounts receivable, monitor monthly sales reports, and participate in team meetings to improve workflow and customer service.
Detailed Duties Customer Assistance
Respond to customer inquiries via phone or email.
Provide product or service information, including availability, features, and pricing.
Resolve customer issues such as shipment delays, billing questions, returns, and product concerns.
Maintain accurate customer records.
Process returns, exchanges, and credits according to company policies.
Escalate complex issues to appropriate departments when necessary.
Build and maintain positive customer relationships to support customer retention.
Follow up on open cases to ensure customer satisfaction.
Order Entry
Enter customer orders accurately.
Review inventory availability and coordinate with warehouse or Italian team.
Track orders from entry through delivery and provide updates to customers.
Communicate with logistics or shipping departments to ensure timely dispatch.
Generate invoices, packing lists, or other order documents as required.
Additional responsibilities (including, but not limited to)
Support billing and accounts receivable department.
Monitor monthly sales order reports.
Participate in team meetings to improve customer service and order workflow.
Requirements
Preferred minimum (2) years of experience in a customer service related role.
Pipe manufacturing industry experience heavily preferred.
Use Microsoft Office, Outlook, Word, Excel, and common inventory software.
See details of objects that are less than a few feet away.
See details of objects that are more than a few feet away.
See differences between colors, shades, and brightness.
Use fingers to grasp, move, or assemble very small objects.
Hear sounds and recognize the difference between them.
React quickly using hands, fingers, or feet.
Determine the distance between objects.
Seniority Level Associate
Employment Type Full-time
Job Function & Industries
Customer Service and General Business
Manufacturing, Plastics Manufacturing, and Plastics and Rubber Product Manufacturing
#J-18808-Ljbffr