TEKsystems c/o Allegis Group
Desktop Support Technician
TEKsystems c/o Allegis Group, Columbus, Ohio, United States, 43224
Description
An IS Desktop Support technician serves as tier II support for all technology related issues. They provide world class service through their interactions with our users and technical competencies. During each interaction, they gather information needed from users to assist in timely resolution. They are empathetic, polite, and listen to our users in order to fully understand the issues and then respond appropriately in accordance to our practices and procedures.
Principal Duties and Responsibilities
Serve as tier II support of contact for IS-related issues by responding to requests or incidents (break/fix, refresh, deployment related tasks)
Gather needed information from users that will assist in the timely resolution of requests
Identify situations requiring urgent attention to better prioritize and route to appropriate area
Provide accurate and timely logging and resolution of issues in the Service Management system
Take ownership of user issues, follow the status of issues on behalf of the user, and communicate progress in a timely manner
Responsible for continuous improvement
Performs other duties as assigned
Knowledge, Skills and Abilities Required
Technical aptitude and a working knowledge of fundamental operations of Windows, PC, laptop and server hardware, and related IT equipment such as printers, wireless devices, and scanners
Clear, confident, and calming voice tone when interacting with users
Maintain a questioning attitude until user’s issues are understood
Ability to think and act quickly
Detail oriented and thorough follow up
Expertise in conflict resolution and emotional intelligence
Ability to manage relationships, conflict, and communication with a high-level of proficiency
Exceptional interpersonal, presentation, verbal, and written communication skills required to interact effectively with all levels of the organization and external contacts
Excellent customer service skills and the ability to translate technical information into user‑friendly terminology
Present a professional and polished appearance
One on one and small group teaching skills
Exceptional problem solving and technical skills
Time management skills
Have a polite, friendly, and empathetic presence both virtually and in person
Skills Desktop, Windows 10, Troubleshooting, Hardware, Customer service, Technical support
Top Skills Details Desktop, Windows 10, Troubleshooting, Hardware, Customer service, Technical support
Additional Skills & Qualifications
Manages Customer Support Analyst workload by responding to user’s questions, incidents, and requests in accordance to IS Support Center standards
Provides accurate and timely logging of incidents and resolution for incidents in the Service Management system
Gather needed information from users that will assist in the timely resolution of requests
Identify situations requiring urgent attention, prioritize and route to appropriate analyst or area for resolution
Demonstrates world class interpersonal skills to communicate understanding, expectations, and resolution to foster a positive user relationship
Maintains high availability by routing issues to the appropriate area for troubleshooting and resolution
Job Type & Location This is a Contract position based out of Columbus, OH.
Pay and Benefits The pay range for this position is $20.00 – $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long‑term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type This is a fully onsite position in Columbus, OH.
Application Deadline This position is anticipated to close on Dec 30, 2025.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Principal Duties and Responsibilities
Serve as tier II support of contact for IS-related issues by responding to requests or incidents (break/fix, refresh, deployment related tasks)
Gather needed information from users that will assist in the timely resolution of requests
Identify situations requiring urgent attention to better prioritize and route to appropriate area
Provide accurate and timely logging and resolution of issues in the Service Management system
Take ownership of user issues, follow the status of issues on behalf of the user, and communicate progress in a timely manner
Responsible for continuous improvement
Performs other duties as assigned
Knowledge, Skills and Abilities Required
Technical aptitude and a working knowledge of fundamental operations of Windows, PC, laptop and server hardware, and related IT equipment such as printers, wireless devices, and scanners
Clear, confident, and calming voice tone when interacting with users
Maintain a questioning attitude until user’s issues are understood
Ability to think and act quickly
Detail oriented and thorough follow up
Expertise in conflict resolution and emotional intelligence
Ability to manage relationships, conflict, and communication with a high-level of proficiency
Exceptional interpersonal, presentation, verbal, and written communication skills required to interact effectively with all levels of the organization and external contacts
Excellent customer service skills and the ability to translate technical information into user‑friendly terminology
Present a professional and polished appearance
One on one and small group teaching skills
Exceptional problem solving and technical skills
Time management skills
Have a polite, friendly, and empathetic presence both virtually and in person
Skills Desktop, Windows 10, Troubleshooting, Hardware, Customer service, Technical support
Top Skills Details Desktop, Windows 10, Troubleshooting, Hardware, Customer service, Technical support
Additional Skills & Qualifications
Manages Customer Support Analyst workload by responding to user’s questions, incidents, and requests in accordance to IS Support Center standards
Provides accurate and timely logging of incidents and resolution for incidents in the Service Management system
Gather needed information from users that will assist in the timely resolution of requests
Identify situations requiring urgent attention, prioritize and route to appropriate analyst or area for resolution
Demonstrates world class interpersonal skills to communicate understanding, expectations, and resolution to foster a positive user relationship
Maintains high availability by routing issues to the appropriate area for troubleshooting and resolution
Job Type & Location This is a Contract position based out of Columbus, OH.
Pay and Benefits The pay range for this position is $20.00 – $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long‑term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type This is a fully onsite position in Columbus, OH.
Application Deadline This position is anticipated to close on Dec 30, 2025.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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