Jobs via Dice
Location & Work Arrangement
City, State: Salem, Oregon
Work Arrangement: 100% Onsite
Contract: This is a Contract position
Local Requirement: Candidate Must Be Local
Mode of Interview: Either Web Cam or In Person
Essential Expertise And Scope Of Work The successful candidate will be the primary technical contact for end‑users, managing tickets through a computerized tracking system and ensuring timely resolution of issues while documenting solutions for the team.
Enterprise Desktop Support & Troubleshooting (2+ Years Required)
Experience: Two years of experience supporting desktops in an enterprise environment (Required).
Technical Support: Provides technical support by telephone, remote technology, and on‑site to computer users statewide.
Diagnosis: Investigate and diagnose computer‑related problems, assisting users with unusual and more complex issues escalated from lower‑level staff.
Issue Resolution: Troubleshoot and resolve hardware issues, which may involve physically repairing hardware, remotely controlling computers, and contacting vendors.
System Analysis: Analyzes system performance, error codes, and diagnostic messages to resolve problems or conflicts (e.g., running Defrag or Scan disk).
Hardware, Software, and Networking Proficiency
Hardware Upgrades: Performs significant hardware upgrades, including physically replacing cards, modifying configurations, and executing updates like BIOS or ROM flashing.
Installation/Configuration: Manages software and hardware installations, often without established procedures (initial installations). Deals with version compatibility issues and modifies configurations.
Networking Fundamentals: Foundational knowledge of key networking protocols:
TCP/IP (1-3 Years Required)
UDP (1-3 Years Required)
Operating Systems: Experience with Windows OS including 9x/2000/XP/NT/Vista/7 (1-3 Years Required).
Core Tools: Proficiency with Microsoft Office (1-3 Years Required).
Documentation and Process Contribution
Documentation: Records solutions in the solutions database or other forms of documentation, and writes installation documentation to maintain the knowledge library.
Vendor Management: Contacts hardware/software vendors for new products and information on better utilization of current technology, investigating and evaluating information for department‑wide recommendations.
Communication: Communicates to affected parties the status of requests (Proficient written and verbal communication skills required).
Required Qualifications Summary
Desktop Support : Supporting desktops in an enterprise environment, complex troubleshooting (hardware/software), on‑site support. Minimum experience: 2 years.
Networking : Understanding of TCP/IP and UDP. Minimum experience: 1‑3 years (Novice).
Hardware : Major hardware upgrades, physical repair/replacement, BIOS/ROM flashing. Intermediate Level.
OS/Software : Windows OS (9x through 7), Active Directory (1‑3 years), Microsoft Office. Minimum experience: 1‑3 years.
Documentation : Maintaining knowledge library, writing installation docs, logging solutions in tracking system.
Soft Skills : Strong verbal/written communication skills, teamwork, learning ability. Proficient (4‑6 years).
Work Arrangement : 100% Onsite, Must be Local to Salem, Oregon.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: Software Development
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City, State: Salem, Oregon
Work Arrangement: 100% Onsite
Contract: This is a Contract position
Local Requirement: Candidate Must Be Local
Mode of Interview: Either Web Cam or In Person
Essential Expertise And Scope Of Work The successful candidate will be the primary technical contact for end‑users, managing tickets through a computerized tracking system and ensuring timely resolution of issues while documenting solutions for the team.
Enterprise Desktop Support & Troubleshooting (2+ Years Required)
Experience: Two years of experience supporting desktops in an enterprise environment (Required).
Technical Support: Provides technical support by telephone, remote technology, and on‑site to computer users statewide.
Diagnosis: Investigate and diagnose computer‑related problems, assisting users with unusual and more complex issues escalated from lower‑level staff.
Issue Resolution: Troubleshoot and resolve hardware issues, which may involve physically repairing hardware, remotely controlling computers, and contacting vendors.
System Analysis: Analyzes system performance, error codes, and diagnostic messages to resolve problems or conflicts (e.g., running Defrag or Scan disk).
Hardware, Software, and Networking Proficiency
Hardware Upgrades: Performs significant hardware upgrades, including physically replacing cards, modifying configurations, and executing updates like BIOS or ROM flashing.
Installation/Configuration: Manages software and hardware installations, often without established procedures (initial installations). Deals with version compatibility issues and modifies configurations.
Networking Fundamentals: Foundational knowledge of key networking protocols:
TCP/IP (1-3 Years Required)
UDP (1-3 Years Required)
Operating Systems: Experience with Windows OS including 9x/2000/XP/NT/Vista/7 (1-3 Years Required).
Core Tools: Proficiency with Microsoft Office (1-3 Years Required).
Documentation and Process Contribution
Documentation: Records solutions in the solutions database or other forms of documentation, and writes installation documentation to maintain the knowledge library.
Vendor Management: Contacts hardware/software vendors for new products and information on better utilization of current technology, investigating and evaluating information for department‑wide recommendations.
Communication: Communicates to affected parties the status of requests (Proficient written and verbal communication skills required).
Required Qualifications Summary
Desktop Support : Supporting desktops in an enterprise environment, complex troubleshooting (hardware/software), on‑site support. Minimum experience: 2 years.
Networking : Understanding of TCP/IP and UDP. Minimum experience: 1‑3 years (Novice).
Hardware : Major hardware upgrades, physical repair/replacement, BIOS/ROM flashing. Intermediate Level.
OS/Software : Windows OS (9x through 7), Active Directory (1‑3 years), Microsoft Office. Minimum experience: 1‑3 years.
Documentation : Maintaining knowledge library, writing installation docs, logging solutions in tracking system.
Soft Skills : Strong verbal/written communication skills, teamwork, learning ability. Proficient (4‑6 years).
Work Arrangement : 100% Onsite, Must be Local to Salem, Oregon.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: Software Development
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