Johnson Controls
Build your best future with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience that is focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
Competitive salary
Paid time off:15 days’ paid vacation/10 days’ paid holidays/3 elective holidays/5 sick days each calendar year
Comprehensive benefits package including 401(k) with company match, medical, dental, and vision care – all available day one of employment
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
What you will do
You will lead the Quality function at our San Antonio manufacturing site, owning the Quality Management System (QMS) and day-to-day product quality performance. This is a fast‑paced operation where the leader thrives in a dynamic, high‑mix manufacturing environment with tight customer schedules and concurrent NPI/ECN (New Product Introduction/Engineering Change Notice) activity. You will ensure compliance to ISO 9001 and internal standards, drive problem solving and continuous improvement, champion Advanced Product Quality Planning (APQP) for new and changed products, and collaborate cross‑functionally to meet customer requirements, reduce warranty risk, and improve First Pass Yield (FPY), Customer Escapes, scrap, and Cost of Poor Quality (CoPQ). How you will do it
QMS Leadership & Compliance
Own the site Quality Management System (QMS); ensure processes are established, implemented, maintained, and effective in accordance with ISO 9001 and company policies.
Serve as Management Representative for audits; plan, host, and close actions from external and internal audits.
Maintain documented information: procedures, work instructions, control plans, records, and calibration systems.
Production Quality Performance
Lead daily quality operations (incoming, in‑process, final) to achieve FPY and defect reduction targets.
Manage Material Review Board (MRB) and Corrective Action Request (CAR) processes; ensure timely disposition and systemic corrective actions.
Deploy Statistical Process Control (SPC) and capability studies; validate process changes and eradicate special causes.
Customer & Field Quality / Warranty
Prevent, contain, and resolve customer‑impacting issues; coordinate spill containment and certified product releases as required.
Partner with Finance/Service to analyze warranty trends; drive root cause analysis and permanent corrective actions to reduce claim rates and cost.
Communicate transparently with stakeholders on quality alerts, escalations, and recovery plans.
Supplier Quality Collaboration
Work with Supplier Development & Performance (SD&P) and SQE teams to address supplier defects (Root Cause Analysis/8D), enforce Controlled Shipping, and resolve SMRR/DMR items.
Support supplier qualification and APQP/PPAP deliverables; ensure incoming quality conformance and robust change management.
APQP / NPI / Engineering Change
Lead plant deliverables for APQP, PFMEA, Control Plan, Measurement System Analysis (MSA), and validation builds.
Ensure Engineering Change Notices (ECN) affecting plant product are implemented with risk assessment, verification, and updated documentation.
Systems & Data
Leverage enterprise QMS/issue‑tracking systems (e.g., IRIS currently; PLEX QMS as deployed) to record, analyze, and close issues; maintain data integrity.
Develop, publish, and review weekly/monthly dashboards for FPY, Customer Escapes, scrap, CoPQ, warranty, and supplier performance.
Governance & Communication
Run tiered quality meetings; provide clear status, risks, and decisions to plant leadership and the Director of Quality.
Prepare concise reports and executive readouts; escalation critical risks promptly with containment and recovery plans.
People Leadership & Culture
Build and lead a high‑performing team (quality engineers/technicians); set objectives, coach, and develop capabilities.
Promote Zero Harm and quality mindset across operations; facilitate training (Train‑the‑Trainer) and audit readiness.
What we look for
Required
Bachelor’s degree in Engineering, Quality, or related field
5+ years in manufacturing quality, including leadership of QMS and audits
Hands‑on expertise with Advanced Product Quality Planning (APQP) / Production Part Approval Process (PPAP), Process Failure Mode and Effects Analysis (PFMEA), Control Plans, Measurement System Analysis (MSA), Statistical Process Control (SPC), and problem‑solving methodologies (Eight Disciplines [8D], A3 Thinking, Define-Measure-Analyze-Improve-Control [DMAIC])
Proficiency with data analysis and dashboards; ability to interpret capability indices and trend charts
Strong communication skills
Ability to lead cross‑functional teams and interact with customers and suppliers
Preferred
Experience in HVAC/chillers manufacturing or complex electro‑mechanical assemblies
Knowledge of enterprise QMS systems (IRIS and/or PLEX QMS) and plant ERP/MES tools
Certification(s): ASQ CQE/CQA, Six Sigma Green/Black Belt, Lead Auditor ISO 9001
Bilingual skills preferred (English/Spanish)
Key Performance Indicators (KPIs)
First Pass Yield (FPY) and defects per unit (DPU/DPMO).
Customer Escapes and supplier chargebacks/controlled shipping events.
Warranty claim rate and cost (MTD/YTD).
Scrap and CoPQ (with trend vs. plan/LE).
Audit findings closure time and QMS effectiveness measures.
Key Interfaces
Plant Manager, Production/Operations, Materials, Engineering, Maintenance, EHS. Supplier Development & Performance (SD&P), Supplier Quality Engineering (SQE), Procurement. Finance/Service (warranty), Program Management/NPI, Global Quality. Work Environment & Travel
Onsite at the San Antonio plant in a fast‑paced environment with daily shop‑floor engagement; periodic travel to feeder plants, suppliers, and customer sites as needed (approx. 5–10%). The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions and outdoor weather conditions. The noise level in the work environment is usually moderate. THE ABOVE DESCRIPTION OUTLINES THE MOST SIGNICANT JOB FUNCTIONS PERFORMED BUT MAY INCLUDE OTHER SIMILAR FUNCTIONS OR ASSIGNMENTS NOT SPECIFICALLY MENTIONED. $112,000 - 140,000 (Salary to be determined by the education, experience, knowledge, skills, andabilities of the applicant, internal equity, location and alignment with market data.) This role offers acompetitive bonus plan that will take into account individual, group, and corporate performance. Thisposition includes a competitive benefits package. For details, please visit the About Us tab on the JohnsonControls Careers site at https://jobs.johnsoncontrols.com/about-us #LI-Onsite Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
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Competitive salary
Paid time off:15 days’ paid vacation/10 days’ paid holidays/3 elective holidays/5 sick days each calendar year
Comprehensive benefits package including 401(k) with company match, medical, dental, and vision care – all available day one of employment
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
What you will do
You will lead the Quality function at our San Antonio manufacturing site, owning the Quality Management System (QMS) and day-to-day product quality performance. This is a fast‑paced operation where the leader thrives in a dynamic, high‑mix manufacturing environment with tight customer schedules and concurrent NPI/ECN (New Product Introduction/Engineering Change Notice) activity. You will ensure compliance to ISO 9001 and internal standards, drive problem solving and continuous improvement, champion Advanced Product Quality Planning (APQP) for new and changed products, and collaborate cross‑functionally to meet customer requirements, reduce warranty risk, and improve First Pass Yield (FPY), Customer Escapes, scrap, and Cost of Poor Quality (CoPQ). How you will do it
QMS Leadership & Compliance
Own the site Quality Management System (QMS); ensure processes are established, implemented, maintained, and effective in accordance with ISO 9001 and company policies.
Serve as Management Representative for audits; plan, host, and close actions from external and internal audits.
Maintain documented information: procedures, work instructions, control plans, records, and calibration systems.
Production Quality Performance
Lead daily quality operations (incoming, in‑process, final) to achieve FPY and defect reduction targets.
Manage Material Review Board (MRB) and Corrective Action Request (CAR) processes; ensure timely disposition and systemic corrective actions.
Deploy Statistical Process Control (SPC) and capability studies; validate process changes and eradicate special causes.
Customer & Field Quality / Warranty
Prevent, contain, and resolve customer‑impacting issues; coordinate spill containment and certified product releases as required.
Partner with Finance/Service to analyze warranty trends; drive root cause analysis and permanent corrective actions to reduce claim rates and cost.
Communicate transparently with stakeholders on quality alerts, escalations, and recovery plans.
Supplier Quality Collaboration
Work with Supplier Development & Performance (SD&P) and SQE teams to address supplier defects (Root Cause Analysis/8D), enforce Controlled Shipping, and resolve SMRR/DMR items.
Support supplier qualification and APQP/PPAP deliverables; ensure incoming quality conformance and robust change management.
APQP / NPI / Engineering Change
Lead plant deliverables for APQP, PFMEA, Control Plan, Measurement System Analysis (MSA), and validation builds.
Ensure Engineering Change Notices (ECN) affecting plant product are implemented with risk assessment, verification, and updated documentation.
Systems & Data
Leverage enterprise QMS/issue‑tracking systems (e.g., IRIS currently; PLEX QMS as deployed) to record, analyze, and close issues; maintain data integrity.
Develop, publish, and review weekly/monthly dashboards for FPY, Customer Escapes, scrap, CoPQ, warranty, and supplier performance.
Governance & Communication
Run tiered quality meetings; provide clear status, risks, and decisions to plant leadership and the Director of Quality.
Prepare concise reports and executive readouts; escalation critical risks promptly with containment and recovery plans.
People Leadership & Culture
Build and lead a high‑performing team (quality engineers/technicians); set objectives, coach, and develop capabilities.
Promote Zero Harm and quality mindset across operations; facilitate training (Train‑the‑Trainer) and audit readiness.
What we look for
Required
Bachelor’s degree in Engineering, Quality, or related field
5+ years in manufacturing quality, including leadership of QMS and audits
Hands‑on expertise with Advanced Product Quality Planning (APQP) / Production Part Approval Process (PPAP), Process Failure Mode and Effects Analysis (PFMEA), Control Plans, Measurement System Analysis (MSA), Statistical Process Control (SPC), and problem‑solving methodologies (Eight Disciplines [8D], A3 Thinking, Define-Measure-Analyze-Improve-Control [DMAIC])
Proficiency with data analysis and dashboards; ability to interpret capability indices and trend charts
Strong communication skills
Ability to lead cross‑functional teams and interact with customers and suppliers
Preferred
Experience in HVAC/chillers manufacturing or complex electro‑mechanical assemblies
Knowledge of enterprise QMS systems (IRIS and/or PLEX QMS) and plant ERP/MES tools
Certification(s): ASQ CQE/CQA, Six Sigma Green/Black Belt, Lead Auditor ISO 9001
Bilingual skills preferred (English/Spanish)
Key Performance Indicators (KPIs)
First Pass Yield (FPY) and defects per unit (DPU/DPMO).
Customer Escapes and supplier chargebacks/controlled shipping events.
Warranty claim rate and cost (MTD/YTD).
Scrap and CoPQ (with trend vs. plan/LE).
Audit findings closure time and QMS effectiveness measures.
Key Interfaces
Plant Manager, Production/Operations, Materials, Engineering, Maintenance, EHS. Supplier Development & Performance (SD&P), Supplier Quality Engineering (SQE), Procurement. Finance/Service (warranty), Program Management/NPI, Global Quality. Work Environment & Travel
Onsite at the San Antonio plant in a fast‑paced environment with daily shop‑floor engagement; periodic travel to feeder plants, suppliers, and customer sites as needed (approx. 5–10%). The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions and outdoor weather conditions. The noise level in the work environment is usually moderate. THE ABOVE DESCRIPTION OUTLINES THE MOST SIGNICANT JOB FUNCTIONS PERFORMED BUT MAY INCLUDE OTHER SIMILAR FUNCTIONS OR ASSIGNMENTS NOT SPECIFICALLY MENTIONED. $112,000 - 140,000 (Salary to be determined by the education, experience, knowledge, skills, andabilities of the applicant, internal equity, location and alignment with market data.) This role offers acompetitive bonus plan that will take into account individual, group, and corporate performance. Thisposition includes a competitive benefits package. For details, please visit the About Us tab on the JohnsonControls Careers site at https://jobs.johnsoncontrols.com/about-us #LI-Onsite Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
#J-18808-Ljbffr