Westfield Bank
Job Summary
Senior Teller I (FT) – Tower Square Branch. Hourly: $18.20 – $27.64. Full‑time, non‑exempt. Reports to Branch Manager. Local travel as needed.
Responsibilities
Assists the Head Teller in supervising the teller line.
Supports a level 1 branch based on teller staff FTE, deposits, transaction volumes, referral goals, cash limits and business deposit volumes.
Processes various transactions to provide prompt and quality service to present and potential customers.
Adheres to Westfield Bank customer service standards and applies the Service and Sales Process during customer interaction.
Provides information on bank products to all potential customers – both retail and commercial.
Assists in supervising the teller line by allocating and coordinating workflow in the absence of the Head Teller, guiding and advising subordinates, training new employees, and monitoring regulatory compliance.
Ensures operational excellence and provides backup coverage to open or close a branch location when the lobby is not accessible to customers unless otherwise approved by Branch Administration.
Proves cash drawer at end of day, meets assigned referral goals through referral of bank products and services, and may open new accounts as needed.
Balances ATM, maintains security of cash vault, performs quarterly cash audits in the absence of the Head Teller, and performs independent teller transactions including night deposit bags.
Completes BSA, AML, and other regulatory and continuing education as assigned.
Adheres to all bank and regulatory policies and procedures specific to the position.
Performs additional duties as requested.
Qualifications
High School Diploma or GED required.
Minimum of 6 months of previous cash handling experience.
Competencies: Adaptability/Flexibility, Customer Relations, Decision-making/Judgment, Job Knowledge, Quality, Education/Experience/Skills.
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Responsibilities
Assists the Head Teller in supervising the teller line.
Supports a level 1 branch based on teller staff FTE, deposits, transaction volumes, referral goals, cash limits and business deposit volumes.
Processes various transactions to provide prompt and quality service to present and potential customers.
Adheres to Westfield Bank customer service standards and applies the Service and Sales Process during customer interaction.
Provides information on bank products to all potential customers – both retail and commercial.
Assists in supervising the teller line by allocating and coordinating workflow in the absence of the Head Teller, guiding and advising subordinates, training new employees, and monitoring regulatory compliance.
Ensures operational excellence and provides backup coverage to open or close a branch location when the lobby is not accessible to customers unless otherwise approved by Branch Administration.
Proves cash drawer at end of day, meets assigned referral goals through referral of bank products and services, and may open new accounts as needed.
Balances ATM, maintains security of cash vault, performs quarterly cash audits in the absence of the Head Teller, and performs independent teller transactions including night deposit bags.
Completes BSA, AML, and other regulatory and continuing education as assigned.
Adheres to all bank and regulatory policies and procedures specific to the position.
Performs additional duties as requested.
Qualifications
High School Diploma or GED required.
Minimum of 6 months of previous cash handling experience.
Competencies: Adaptability/Flexibility, Customer Relations, Decision-making/Judgment, Job Knowledge, Quality, Education/Experience/Skills.
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