Innovee Consulting LLC
Desktop Support Technician
Duration:
6 months Location:
New York, NY
Responsibilities
Serve as front‑line, Level 1 IT support for the hospital networks and corporate office.
Monitor and respond to Service Desk calls, emails, and ticket queues using ServiceNow, ensuring SLA compliance.
Troubleshoot and resolve hardware, software, OS (Windows/Mac), MS Office, email, VPN, and network issues.
Install, configure, and deploy desktops, laptops, printers, mobile devices (iPhone, iPad, Samsung) and related software.
Perform account management tasks, including password resets, access permissions, and Active Directory support.
Track, document, and update incident and service request tickets, ensuring accurate resolution records.
Escalate complex issues to Level 2/3 support following defined escalation procedures.
Maintain IT inventory and assets, including deployed equipment, mobile devices, and software licenses.
Manage mobile device lifecycle, including provisioning, audits, billing validation, and recycling.
Participate in IT process improvement initiatives, workflow optimization, and Service Desk projects.
Support CI/CD deployment tools, endpoint management, and network monitoring as required.
Provide technical guidance and support to end users, ensuring a high level of customer service.
Remain current on enterprise technologies, Service Desk tools, and IT best practices.
Collaborate with cross‑functional teams on hardware/software upgrades, system implementations, and technical initiatives.
Required Skills
Excellent customer service experience
Experience installing and configuring Windows 7 & 10 desktops in an enterprise environment
Excellent verbal and written communication skills
Experience in desktop support and wireless network technologies
Ability to work on multiple projects simultaneously
ITIL certification (a plus)
Capable of lifting and installing equipment up to 50 lbs.
Equipment / Machines Operated
General office equipment (computer, scanner, printer, phones)
Extensive experience supporting Microsoft operating systems and Office suite
Experience supporting and setting up Droid, iOS, and other PDA devices
Experience supporting internal clients remotely via tools such as WebEx and RDP
Experience imaging and deploying new and replacement laptop and desktop equipment
Educational Level
Baccalaureate degree in a relevant field from an accredited college or university, plus one year of related experience in a business, government, hospital, educational institution or non‑profit organization.
Master’s degree in Management, Business Administration, Hospital Administration, Public Administration, Accounting or a related field is a plus.
Familiarity with EDP applications and data processing programs.
A satisfactory combination of education, training, and experience is acceptable.
Seniority Level:
Mid–Senior Employment Type:
Contract Job Function:
Information Technology Industries:
IT Services and IT Consulting
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6 months Location:
New York, NY
Responsibilities
Serve as front‑line, Level 1 IT support for the hospital networks and corporate office.
Monitor and respond to Service Desk calls, emails, and ticket queues using ServiceNow, ensuring SLA compliance.
Troubleshoot and resolve hardware, software, OS (Windows/Mac), MS Office, email, VPN, and network issues.
Install, configure, and deploy desktops, laptops, printers, mobile devices (iPhone, iPad, Samsung) and related software.
Perform account management tasks, including password resets, access permissions, and Active Directory support.
Track, document, and update incident and service request tickets, ensuring accurate resolution records.
Escalate complex issues to Level 2/3 support following defined escalation procedures.
Maintain IT inventory and assets, including deployed equipment, mobile devices, and software licenses.
Manage mobile device lifecycle, including provisioning, audits, billing validation, and recycling.
Participate in IT process improvement initiatives, workflow optimization, and Service Desk projects.
Support CI/CD deployment tools, endpoint management, and network monitoring as required.
Provide technical guidance and support to end users, ensuring a high level of customer service.
Remain current on enterprise technologies, Service Desk tools, and IT best practices.
Collaborate with cross‑functional teams on hardware/software upgrades, system implementations, and technical initiatives.
Required Skills
Excellent customer service experience
Experience installing and configuring Windows 7 & 10 desktops in an enterprise environment
Excellent verbal and written communication skills
Experience in desktop support and wireless network technologies
Ability to work on multiple projects simultaneously
ITIL certification (a plus)
Capable of lifting and installing equipment up to 50 lbs.
Equipment / Machines Operated
General office equipment (computer, scanner, printer, phones)
Extensive experience supporting Microsoft operating systems and Office suite
Experience supporting and setting up Droid, iOS, and other PDA devices
Experience supporting internal clients remotely via tools such as WebEx and RDP
Experience imaging and deploying new and replacement laptop and desktop equipment
Educational Level
Baccalaureate degree in a relevant field from an accredited college or university, plus one year of related experience in a business, government, hospital, educational institution or non‑profit organization.
Master’s degree in Management, Business Administration, Hospital Administration, Public Administration, Accounting or a related field is a plus.
Familiarity with EDP applications and data processing programs.
A satisfactory combination of education, training, and experience is acceptable.
Seniority Level:
Mid–Senior Employment Type:
Contract Job Function:
Information Technology Industries:
IT Services and IT Consulting
#J-18808-Ljbffr