LifePoint Health
Job Category: Administrative
Job Description: Office Coordinator
This position is responsible for supporting the needs of the department with a focus on clinical, operational, and administrative excellence.
Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use
Per the therapist dictation maintains the programming schedule
Supports with charge reconciliation and entering as required
Supports team with patient group assignments and coordination efforts
Provides impeccable customer service to patients, families, referral sources, and stakeholders
Supports with vital and UDS capture as needed
Completes DCAR reporting in a timely and accurate fashion
Supports in organizing and filing paperwork
Maintains staff schedules and ensures staffing for the program
Monitors and records attendance including tardiness and absences
Communicates with treatment team to ensure chart compliance
Interfaces with others to ensure completion of physician follow-ups from CPE
Manages Family Session Schedules as required by program
Work with the business office and the utilization review department to ensure payment for services
Preform pre-certifications and concurrent reviews
Develop relationships with payer sources
Interfaces with UR department to ensure service coverage for patients
Maintain a positive working relationship with referral sources, community agencies and organizations
Maintains program and patient information and data to create reports, census, and assist the Business Office in reporting
Schedules CPEs, nursing assessments, H & P and psychosocial assessment with appropriate clinician and per required timeframe
Schedules or completes UDS collections, including random screenings
Ensures orders are obtained for patients prior to starting services (as applicable)
Actively participate in the therapist’s discharge planning needs
As directed creates appointments, starts follow up care process and completes interfacing with organizations
Cross trains and supports in various outpatient functions including PCA, transportation, and financial counseling
Conducts appointment reminder calls
Collects copays and deductibles as applicable
Manages organizational tools to ensure efficient operations including bed boards/group room assignments, treatment team schedule, flash reports, etc
Other responsibility and duties assigned by leadership
Additional Information
Reports to: Outpatient Clinical Director
FLSA Status: none exempt
Previous experience on an inpatient unit preferred. Must have experience with clerical duties.
Knowledge, Skills & Abilities Education: High School Diploma/GED preferred. Certifications: CPR and De-escalation certification required or obtain within 30 days of hire.
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Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use
Per the therapist dictation maintains the programming schedule
Supports with charge reconciliation and entering as required
Supports team with patient group assignments and coordination efforts
Provides impeccable customer service to patients, families, referral sources, and stakeholders
Supports with vital and UDS capture as needed
Completes DCAR reporting in a timely and accurate fashion
Supports in organizing and filing paperwork
Maintains staff schedules and ensures staffing for the program
Monitors and records attendance including tardiness and absences
Communicates with treatment team to ensure chart compliance
Interfaces with others to ensure completion of physician follow-ups from CPE
Manages Family Session Schedules as required by program
Work with the business office and the utilization review department to ensure payment for services
Preform pre-certifications and concurrent reviews
Develop relationships with payer sources
Interfaces with UR department to ensure service coverage for patients
Maintain a positive working relationship with referral sources, community agencies and organizations
Maintains program and patient information and data to create reports, census, and assist the Business Office in reporting
Schedules CPEs, nursing assessments, H & P and psychosocial assessment with appropriate clinician and per required timeframe
Schedules or completes UDS collections, including random screenings
Ensures orders are obtained for patients prior to starting services (as applicable)
Actively participate in the therapist’s discharge planning needs
As directed creates appointments, starts follow up care process and completes interfacing with organizations
Cross trains and supports in various outpatient functions including PCA, transportation, and financial counseling
Conducts appointment reminder calls
Collects copays and deductibles as applicable
Manages organizational tools to ensure efficient operations including bed boards/group room assignments, treatment team schedule, flash reports, etc
Other responsibility and duties assigned by leadership
Additional Information
Reports to: Outpatient Clinical Director
FLSA Status: none exempt
Previous experience on an inpatient unit preferred. Must have experience with clerical duties.
Knowledge, Skills & Abilities Education: High School Diploma/GED preferred. Certifications: CPR and De-escalation certification required or obtain within 30 days of hire.
#J-18808-Ljbffr