MBN Solutions
Node.js Voice Automation Developer – Contract
Location : Spain – Fully Remote Rate : 500 Euros per day ⏱ Duration : Initially 3 months Start : Must be available to start first week of January The Role We’re looking for an experienced Node.js Developer with strong voice automation / IVR experience to join a high-profile digital transformation programme.
The client is migrating critical customer claims and appointment booking journeys from legacy platforms ( ServiceBench and Click ) into a modern environment using IFS and Google Dialogflow CX . This work is heavily focused on API rebuilds, voice flows, and seamless customer experience.
Key Responsibilities
Develop and maintain backend services using Node.js for voice automation and customer journey orchestration
Build, integrate and optimise RESTful APIs for claims, appointments, and customer history
Update and enhance IVR flows and logic to align with new IFS behaviours and Dialogflow CX
Implement strong security and authentication best practices
Collaborate with technical and business teams to validate, test, and document customer journeys
Support knowledge transfer and technical upskilling across the team
Essential Skills & Experience
Strong hands-on development experience with Node.js
Proven experience delivering voice automation / IVR solutions
Strong background in RESTful API design and integration
Experience working with cloud APIs
Solid understanding of security and authentication in cloud-based applications
Excellent problem-solving, debugging and troubleshooting skills
Ability to work independently and deliver under tight timelines
Nice to Have
Experience with Google Dialogflow CX
Exposure to IFS or similar enterprise platforms
Experience migrating from legacy platforms
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Location : Spain – Fully Remote Rate : 500 Euros per day ⏱ Duration : Initially 3 months Start : Must be available to start first week of January The Role We’re looking for an experienced Node.js Developer with strong voice automation / IVR experience to join a high-profile digital transformation programme.
The client is migrating critical customer claims and appointment booking journeys from legacy platforms ( ServiceBench and Click ) into a modern environment using IFS and Google Dialogflow CX . This work is heavily focused on API rebuilds, voice flows, and seamless customer experience.
Key Responsibilities
Develop and maintain backend services using Node.js for voice automation and customer journey orchestration
Build, integrate and optimise RESTful APIs for claims, appointments, and customer history
Update and enhance IVR flows and logic to align with new IFS behaviours and Dialogflow CX
Implement strong security and authentication best practices
Collaborate with technical and business teams to validate, test, and document customer journeys
Support knowledge transfer and technical upskilling across the team
Essential Skills & Experience
Strong hands-on development experience with Node.js
Proven experience delivering voice automation / IVR solutions
Strong background in RESTful API design and integration
Experience working with cloud APIs
Solid understanding of security and authentication in cloud-based applications
Excellent problem-solving, debugging and troubleshooting skills
Ability to work independently and deliver under tight timelines
Nice to Have
Experience with Google Dialogflow CX
Exposure to IFS or similar enterprise platforms
Experience migrating from legacy platforms
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