Inside Higher Ed
Patient Access Opportunities
Join The Ohio State University Wexner Medical Center as a Registration or Scheduling Coordinator. We lead with quality patient care and innovation, and we need passionate people like you to join our team.
Responsibilities
Schedule return or other appointments as assigned.
Gather accurate appointment, demographic, and insurance information to support clinical and financial needs, including changes to insurance or other patient information.
Coordinate physician and consumer requests, providing support to physicians and consumers.
Solve routine and complex customer problems and instruct them on where to address specific questions.
Communicate regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department staff needs are met.
Qualifications
High School Diploma or GED.
PC knowledge and interpersonal, verbal, and written communication recommended.
Minimum six months of experience in customer service or a healthcare environment.
Experience with Windows, Excel, and Intranet/internet navigation tools, medical terminology, coding, and third-party reimbursement preferred.
Ability to work in multiple systems for assigned tasks, management and reporting.
Strong problem‑solving and presentation skills.
High level of customer service skills.
Able to prioritize and coordinate multiple tasks in a lively environment.
Location & Hours Location: Medical Center Tower (0870) Position Type: Regular Scheduled Hours: 40
EEO Statement The university is an equal opportunity employer, including veterans and disability. As required by Ohio Revised Code section 3345.0216, Ohio State will educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.
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Responsibilities
Schedule return or other appointments as assigned.
Gather accurate appointment, demographic, and insurance information to support clinical and financial needs, including changes to insurance or other patient information.
Coordinate physician and consumer requests, providing support to physicians and consumers.
Solve routine and complex customer problems and instruct them on where to address specific questions.
Communicate regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department staff needs are met.
Qualifications
High School Diploma or GED.
PC knowledge and interpersonal, verbal, and written communication recommended.
Minimum six months of experience in customer service or a healthcare environment.
Experience with Windows, Excel, and Intranet/internet navigation tools, medical terminology, coding, and third-party reimbursement preferred.
Ability to work in multiple systems for assigned tasks, management and reporting.
Strong problem‑solving and presentation skills.
High level of customer service skills.
Able to prioritize and coordinate multiple tasks in a lively environment.
Location & Hours Location: Medical Center Tower (0870) Position Type: Regular Scheduled Hours: 40
EEO Statement The university is an equal opportunity employer, including veterans and disability. As required by Ohio Revised Code section 3345.0216, Ohio State will educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.
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