Bluberi
Job Title
Field Service Technician – Arizona
Join to apply for the
Field Service Technician-Arizona
role at
Bluberi .
About The Company Headquartered in Las Vegas and backed by more than 25 years of industry experience, Bluberi is an inventive company that is dedicated to developing and delivering the highest quality casino gaming experience to players and operators. Our team is comprised of seasoned, multi‑talented innovators who are focused on bringing gaming to life with entertaining games and high‑performing cabinets. We are the risk‑taking spirit of gambling, and we add imagination and innovation to everything we create.
About The Team At Bluberi, we focus on one thing: bringing the wonderful world of gaming to life. Driven by passion and supported by our dedication to new ways of thinking, we develop original gaming experiences that demand attention. Inspired by our players and love of gaming, we aim to entertain by incorporating interactive technology and electrifying imagery.
Summary Bluberi gaming is seeking a Field Services Technician. The Field Services Technician is responsible for servicing Bluberi gaming equipment and will be part of our professional Field Service team.
Essential Functions
Deliver the highest level of customer experience through effective communications and professional service interactions with Bluberi customers.
Maintain contact with the customer on a regular basis while performing work on their machines, including follow‑up after work is completed.
Install, setup, maintain and reconfigure gaming products.
Troubleshoot malfunctioning equipment to the failing replaceable unit (FRU) returning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
Order replacement parts and supplies. Manage parts return to disposition location using appropriate packing materials and shipping services.
Perform periodic preventative maintenance services to promote continuous operation of Bluberi equipment.
Responsible for required daily paperwork, including field service reports, timesheets, expense reports and post‑installation documentation.
Responsible for transporting, installing, and maintaining Bluberi gaming equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Responsibly manage remote warehouse of repair components and engage with monthly, quarterly and annual cycle counts and physical inventory requests. Execute all necessary paperwork for part transfers, orders and usage.
It is highly likely that there will be long periods of driving from one job site to the next, with frequent overnight stays.
Perform floor walk‑throughs while on site at customer locations to observe Bluberi games and ensure they are fully functional and properly configured. Take appropriate actions where necessary, to correct equipment operation.
Perform other tasks and duties as assigned by the supervisor.
Internal Interactions
Responds to dispatches and drives to customer locations within a specified area to repair gaming equipment and communication devices.
Works closely with scheduling to understand upcoming customer equipment activities including installations, conversions, removals or preventative maintenance. Manages all travel requirements necessary to support these scheduled events.
Communicate effectively and efficiently with Bluberi scheduling and dispatch. Accurately report service activity, arrival and departure times and problems, details, and resolutions of failures.
Work closely with product management and sales to provide quality feedback on specific field activities via established communication channels.
Attend weekly meetings with the Field Service organization to listen and interact with team members sharing relevant information to improve Bluberi’s collective service capabilities.
Skills Required
Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.
Must possess basic problem analysis and troubleshooting skills.
Must be able to climb, lift and carry equipment weighing up to fifty (50) pounds.
Must be able to sit and drive for prolonged periods of time.
Demonstrate dexterity when working with tools and moving parts and electrical current.
May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull and lower as necessary.
Ability to safely use common hand tools including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters and polarity checkers.
Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics.
Must have a valid driver's license and be able to obtain CDL if necessary.
Have basic written communication skills in the English language.
Have basic verbal communication skills using the English language.
Has basic customer service skills including listening skills, ability to empathize with customer, sensitivity to delivery tone and how to communicate in various situations.
Required Education
High School Diploma/GED.
Technical or I.T. related training or education is a plus.
Experience Required
4+ years of electronics, repair, field or related industry experience. Degree or certification in a gaming‑related field highly preferred.
Preferred Education And Experience
Familiarity with the casino gaming industry is considered a strong plus.
Knowledge of programming languages such as Python and/or R for advanced data analysis.
Strong statistical analysis skills, including but not limited to regression analysis, cluster analysis, and hypothesis testing.
Excellent verbal and written communication skills for presenting findings and collaborating with internal teams and external customers.
High level of accuracy and attention to detail, especially when handling complex data and making recommendations.
Prior experience in roles requiring client or customer interactions, especially in presenting data‑driven insights.
Licensing
Must be able to obtain licensing approval by tribal and/or state gaming regulators.
Training
Deliver basic training to new customers on servicing/maintaining Bluberi equipment.
Attend driver training and follow Bluberi vehicle policy regarding the use and maintenance of the company vehicle.
Attend continual training events and programs to maintain proficiency with servicing Bluberi gaming equipment.
Work Environment
May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations. May be exposed to secondhand smoke.
Physical Demands
Manual Dexterity: ability to manipulate and handle small components and parts of slot machines.
Lifting and Carrying: may be required to lift and carry heavy equipment up to 50 pounds or more.
Standing and Walking: often involves long periods of standing and walking.
Bending and Kneeling: may need to bend down or kneel to access and repair components.
Fine Motor Skills: precise adjustments and repairs may require steady hands.
Visual Acuity: good vision needed to diagnose and repair slot machine issues.
Hearing: adequate hearing to detect unusual sounds.
Communication Skills: clear verbal and written communication for documentation and interaction with customers.
Climbing: some machines may require climbing ladders or aerial lifts.
Stamina: may involve working in noisy and fast‑paced casino environments for extended periods.
Safety Awareness: must adhere to safety protocols and use PPE.
Driving: requires a valid driver’s license and ability to drive to various casino locations.
Travel Required Yes, 100%
Locations Throughout Arizona and surrounding areas
Employment at Will Employment at Bluberi is on an at‑will basis unless otherwise stated in a written individual employment agreement signed by Bluberi’s CEO. This means you and/or Bluberi have the right to terminate employment at any time for any reason with or without cause or notice, as applicable to federal or state law. Nothing in this guide creates or is intended to create an employment agreement, express or implied. Nothing contained in this, or any other document provided to you is intended to be, nor should it be, construed as a contract that employment or any benefit will be continued for any period of time. In addition, no company representative is authorized to modify this policy for any individual or to enter into any agreement, oral or written, that changes the at‑will relationship.
Immigration Law Compliance Bluberi is committed to full compliance with federal immigration laws. All new team members are required to electronically complete and sign an I‑9 form and furnish original documentation for proof of identity and eligibility to work in the United States within three (3) business days of their first day of employment. Changes in immigration status must be reported to HR as soon as they occur.
Equal Employment Opportunity Employer Bluberi is an equal employment opportunity employer. Our policy is to select, place, train and promote the best qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all of our employees in compliance with applicable local, state and federal laws and without regard to non‑work related factors such as sex, color, race, ancestry, religion, national origin, age, disability unrelated to the ability to perform the essential functions of the job, veteran status, sexual orientation, citizenship status or other protected group status. This equal employment opportunity policy applies to all Bluberi activities, including, but not limited to, recruiting, hiring, training, transfers, promotions, wages and benefits.
Americans With Disabilities Act (ADA) And Reasonable Accommodation Bluberi is committed to the fair and equal employment of individuals with disabilities under the ADA. It is Bluberi’s policy to provide reasonable accommodation to qualified individuals with disabilities unless the accommodation imposes an undue hardship on the company. Bluberi prohibits any harassment of, or discriminatory treatment of, employees or applicants based on a disability or because an employee has requested reasonable accommodation. In accordance with the ADA, reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of their jobs or to enjoy the equal benefits and privileges of employment.
Employment Classification To determine eligibility for benefits and overtime status and to ensure compliance with federal and state laws and regulations, Bluberi uses the following classifications. Employment classifications are based on the guidelines of the Fair Labor Standards Act (FLSA) and, as circumstances dictate, Bluberi may review or change employment classifications at any time.
Exempt:
Exempt team members are paid on a salary basis and are not eligible to receive overtime pay.
Non‑exempt:
Non‑exempt team members are paid on an hourly basis and are eligible to receive overtime pay for overtime hours worked.
Regular, full time:
Team members who are not in a temporary status and work a minimum of 30 hours weekly and maintain continuous employment status. These team members are eligible for the full‑time benefits package and are subject to the terms of each benefits program.
Regular, part time:
Team members who are not in a temporary status and who are regularly scheduled to work less than 30 hours weekly, but at least 20 hours weekly, and who maintain continuous employment status. Part‑time team members are eligible for some of the benefits offered by the company and are subject to the terms and conditions of each benefits program.
Temporary, full‑time:
Individuals who are hired as interim workers to temporarily supplement the workforce or to assist in the completion of a specific project and who are temporarily scheduled to work the company’s full‑time schedule for a limited duration. Employment beyond any initial stated period does not imply a change in employment status.
Temporary, part‑time:
Individuals who are hired as interim workers to temporarily supplement the workforce or to assist in the completion of a specific project and who are temporarily scheduled to work less than 30 hours weekly for a limited duration. Employment beyond any initial stated period does not imply a change in employment status.
Diversity, Equity and Inclusion Policy Bluberi is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We embrace and encourage our differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics that make us unique.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Engineering and Information Technology
Industries
Gambling Facilities and Casinos
#J-18808-Ljbffr
Join to apply for the
Field Service Technician-Arizona
role at
Bluberi .
About The Company Headquartered in Las Vegas and backed by more than 25 years of industry experience, Bluberi is an inventive company that is dedicated to developing and delivering the highest quality casino gaming experience to players and operators. Our team is comprised of seasoned, multi‑talented innovators who are focused on bringing gaming to life with entertaining games and high‑performing cabinets. We are the risk‑taking spirit of gambling, and we add imagination and innovation to everything we create.
About The Team At Bluberi, we focus on one thing: bringing the wonderful world of gaming to life. Driven by passion and supported by our dedication to new ways of thinking, we develop original gaming experiences that demand attention. Inspired by our players and love of gaming, we aim to entertain by incorporating interactive technology and electrifying imagery.
Summary Bluberi gaming is seeking a Field Services Technician. The Field Services Technician is responsible for servicing Bluberi gaming equipment and will be part of our professional Field Service team.
Essential Functions
Deliver the highest level of customer experience through effective communications and professional service interactions with Bluberi customers.
Maintain contact with the customer on a regular basis while performing work on their machines, including follow‑up after work is completed.
Install, setup, maintain and reconfigure gaming products.
Troubleshoot malfunctioning equipment to the failing replaceable unit (FRU) returning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
Order replacement parts and supplies. Manage parts return to disposition location using appropriate packing materials and shipping services.
Perform periodic preventative maintenance services to promote continuous operation of Bluberi equipment.
Responsible for required daily paperwork, including field service reports, timesheets, expense reports and post‑installation documentation.
Responsible for transporting, installing, and maintaining Bluberi gaming equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Responsibly manage remote warehouse of repair components and engage with monthly, quarterly and annual cycle counts and physical inventory requests. Execute all necessary paperwork for part transfers, orders and usage.
It is highly likely that there will be long periods of driving from one job site to the next, with frequent overnight stays.
Perform floor walk‑throughs while on site at customer locations to observe Bluberi games and ensure they are fully functional and properly configured. Take appropriate actions where necessary, to correct equipment operation.
Perform other tasks and duties as assigned by the supervisor.
Internal Interactions
Responds to dispatches and drives to customer locations within a specified area to repair gaming equipment and communication devices.
Works closely with scheduling to understand upcoming customer equipment activities including installations, conversions, removals or preventative maintenance. Manages all travel requirements necessary to support these scheduled events.
Communicate effectively and efficiently with Bluberi scheduling and dispatch. Accurately report service activity, arrival and departure times and problems, details, and resolutions of failures.
Work closely with product management and sales to provide quality feedback on specific field activities via established communication channels.
Attend weekly meetings with the Field Service organization to listen and interact with team members sharing relevant information to improve Bluberi’s collective service capabilities.
Skills Required
Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making.
Must possess basic problem analysis and troubleshooting skills.
Must be able to climb, lift and carry equipment weighing up to fifty (50) pounds.
Must be able to sit and drive for prolonged periods of time.
Demonstrate dexterity when working with tools and moving parts and electrical current.
May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations.
Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull and lower as necessary.
Ability to safely use common hand tools including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters and polarity checkers.
Ability to follow detailed written and verbal instructions and technical manuals, including block diagrams and basic schematics.
Must have a valid driver's license and be able to obtain CDL if necessary.
Have basic written communication skills in the English language.
Have basic verbal communication skills using the English language.
Has basic customer service skills including listening skills, ability to empathize with customer, sensitivity to delivery tone and how to communicate in various situations.
Required Education
High School Diploma/GED.
Technical or I.T. related training or education is a plus.
Experience Required
4+ years of electronics, repair, field or related industry experience. Degree or certification in a gaming‑related field highly preferred.
Preferred Education And Experience
Familiarity with the casino gaming industry is considered a strong plus.
Knowledge of programming languages such as Python and/or R for advanced data analysis.
Strong statistical analysis skills, including but not limited to regression analysis, cluster analysis, and hypothesis testing.
Excellent verbal and written communication skills for presenting findings and collaborating with internal teams and external customers.
High level of accuracy and attention to detail, especially when handling complex data and making recommendations.
Prior experience in roles requiring client or customer interactions, especially in presenting data‑driven insights.
Licensing
Must be able to obtain licensing approval by tribal and/or state gaming regulators.
Training
Deliver basic training to new customers on servicing/maintaining Bluberi equipment.
Attend driver training and follow Bluberi vehicle policy regarding the use and maintenance of the company vehicle.
Attend continual training events and programs to maintain proficiency with servicing Bluberi gaming equipment.
Work Environment
May work at heights for installation of equipment, work in close quarters and/or be exposed to inclement weather during some installations. May be exposed to secondhand smoke.
Physical Demands
Manual Dexterity: ability to manipulate and handle small components and parts of slot machines.
Lifting and Carrying: may be required to lift and carry heavy equipment up to 50 pounds or more.
Standing and Walking: often involves long periods of standing and walking.
Bending and Kneeling: may need to bend down or kneel to access and repair components.
Fine Motor Skills: precise adjustments and repairs may require steady hands.
Visual Acuity: good vision needed to diagnose and repair slot machine issues.
Hearing: adequate hearing to detect unusual sounds.
Communication Skills: clear verbal and written communication for documentation and interaction with customers.
Climbing: some machines may require climbing ladders or aerial lifts.
Stamina: may involve working in noisy and fast‑paced casino environments for extended periods.
Safety Awareness: must adhere to safety protocols and use PPE.
Driving: requires a valid driver’s license and ability to drive to various casino locations.
Travel Required Yes, 100%
Locations Throughout Arizona and surrounding areas
Employment at Will Employment at Bluberi is on an at‑will basis unless otherwise stated in a written individual employment agreement signed by Bluberi’s CEO. This means you and/or Bluberi have the right to terminate employment at any time for any reason with or without cause or notice, as applicable to federal or state law. Nothing in this guide creates or is intended to create an employment agreement, express or implied. Nothing contained in this, or any other document provided to you is intended to be, nor should it be, construed as a contract that employment or any benefit will be continued for any period of time. In addition, no company representative is authorized to modify this policy for any individual or to enter into any agreement, oral or written, that changes the at‑will relationship.
Immigration Law Compliance Bluberi is committed to full compliance with federal immigration laws. All new team members are required to electronically complete and sign an I‑9 form and furnish original documentation for proof of identity and eligibility to work in the United States within three (3) business days of their first day of employment. Changes in immigration status must be reported to HR as soon as they occur.
Equal Employment Opportunity Employer Bluberi is an equal employment opportunity employer. Our policy is to select, place, train and promote the best qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all of our employees in compliance with applicable local, state and federal laws and without regard to non‑work related factors such as sex, color, race, ancestry, religion, national origin, age, disability unrelated to the ability to perform the essential functions of the job, veteran status, sexual orientation, citizenship status or other protected group status. This equal employment opportunity policy applies to all Bluberi activities, including, but not limited to, recruiting, hiring, training, transfers, promotions, wages and benefits.
Americans With Disabilities Act (ADA) And Reasonable Accommodation Bluberi is committed to the fair and equal employment of individuals with disabilities under the ADA. It is Bluberi’s policy to provide reasonable accommodation to qualified individuals with disabilities unless the accommodation imposes an undue hardship on the company. Bluberi prohibits any harassment of, or discriminatory treatment of, employees or applicants based on a disability or because an employee has requested reasonable accommodation. In accordance with the ADA, reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of their jobs or to enjoy the equal benefits and privileges of employment.
Employment Classification To determine eligibility for benefits and overtime status and to ensure compliance with federal and state laws and regulations, Bluberi uses the following classifications. Employment classifications are based on the guidelines of the Fair Labor Standards Act (FLSA) and, as circumstances dictate, Bluberi may review or change employment classifications at any time.
Exempt:
Exempt team members are paid on a salary basis and are not eligible to receive overtime pay.
Non‑exempt:
Non‑exempt team members are paid on an hourly basis and are eligible to receive overtime pay for overtime hours worked.
Regular, full time:
Team members who are not in a temporary status and work a minimum of 30 hours weekly and maintain continuous employment status. These team members are eligible for the full‑time benefits package and are subject to the terms of each benefits program.
Regular, part time:
Team members who are not in a temporary status and who are regularly scheduled to work less than 30 hours weekly, but at least 20 hours weekly, and who maintain continuous employment status. Part‑time team members are eligible for some of the benefits offered by the company and are subject to the terms and conditions of each benefits program.
Temporary, full‑time:
Individuals who are hired as interim workers to temporarily supplement the workforce or to assist in the completion of a specific project and who are temporarily scheduled to work the company’s full‑time schedule for a limited duration. Employment beyond any initial stated period does not imply a change in employment status.
Temporary, part‑time:
Individuals who are hired as interim workers to temporarily supplement the workforce or to assist in the completion of a specific project and who are temporarily scheduled to work less than 30 hours weekly for a limited duration. Employment beyond any initial stated period does not imply a change in employment status.
Diversity, Equity and Inclusion Policy Bluberi is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We embrace and encourage our differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics that make us unique.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Engineering and Information Technology
Industries
Gambling Facilities and Casinos
#J-18808-Ljbffr