Presbyterian Healthcare Services
Patient Registrar III-Endocrinology
Presbyterian Healthcare Services, Albuquerque, New Mexico, United States, 87101
Join to apply for the
Patient Registrar III-Endocrinology
role at
Presbyterian Healthcare Services .
1 week ago, be among the first 25 applicants.
Presbyterian Healthcare Services provided pay range This range is provided by Presbyterian Healthcare Services. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.
Base pay range $15.60/hr – $24.35/hr
Location Address 8200 Constitution Avenue NE, Albuquerque, NM 87110-7656, United States of America
Compensation Pay Range Minimum Offer: $15.60 Maximum Offer: $22.12
Now hiring a
Patient Registrar III – Endocrinology
Summary
Build your career. Make a difference. Presbyterian is hiring a skilled Patient Registrar III – Endocrinology. The Patient Registrar III acts as the experience ambassador and directs the exceptional experience for patients, families, and visitors in Presbyterian Medical Group Clinics. The ambassador assists, mentors, and encourages use of kiosk technology for patient registration functionality. Accuracy of data capture to reduce denials is paramount. Secure financial payment at time of service including co‑insurance, copayments, residual balances, self‑pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions. The ambassador welcomes patients and visitors by facilitating registration, wayfinding, and concierge customer service. The ambassador responds to all walk‑in inquiries; e.g. form or prescription pick‑up, information regarding scope of practice, acquiring a PCP at the location, scheduling inquiries, release of information HIM requests, and message management as examples.
Type Of Opportunity Full time
Job Exempt No
Job Is Based PMG – Kaseman
Work Shift Weekday Schedule Monday‑Friday (United States of America)
Responsibilities
Achieve exceptional patient experience for patients and patient families by using CARES, AIDET, and EPE tools. Address and attempt to appropriately resolve complaints in the moment using key words at key times.
Manage conflict and appropriately request the help of a supervisor when needed.
Encounter Components
Performs the patient registration process.
Manage accurate collection of patient data, including guiding informed dialogue with patients and patient representatives regarding e‑signature documents and offering printed copies during each registration.
Investigate insurance eligibility via electronic tools.
Financial Accountabilities
Collects identified patient financial obligation amounts including residual balance if applicable.
Refers as appropriate to onsite financial advocate or for uninsured to the Financial Advocacy Center.
Follows PMG cash‑handling policies and balances daily.
Message Management
Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in‑basket pool to support operational aspects of patient care.
Medical Record Components
Instructs patients on the Release of Information process and ensures a fully completed ROI Form is submitted to Health Information Management.
Communicates effectively, documents, and follows pre‑determined workflows.
Handles items such as prescriptions, handicap placards, and disability forms.
C.A.R.E.S Behaviors
Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage, and Serve to all whom you encounter.
Looks for ways to improve efficiency, communication, and customer service.
Communicates effectively to patients, peers, and site leadership.
Qualifications Two (2) years of experience in healthcare or customer service field with significant customer service experience in scheduling and registration.
All benefits‑eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short‑term and long‑term disability, group term life insurance, and other optional voluntary benefits.
Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well‑being. Earn gift cards and more by taking an active role in our personal well‑being by participating in wellness activities such as wellness challenges, webinars, preventive screening and more.
Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are a locally owned, not‑for‑profit healthcare system of nine hospitals, a statewide health plan and a growing multi‑specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees – including more than 1,600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care), and commercial health plans.
Inclusion and Diversity Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.
AA/EOE/VET/DISABLED. PHS is a drug‑free and tobacco‑free employer with smoke‑free campuses.
We're determined to support New Mexico's well‑being | Presbyterian Healthcare Services
#J-18808-Ljbffr
Patient Registrar III-Endocrinology
role at
Presbyterian Healthcare Services .
1 week ago, be among the first 25 applicants.
Presbyterian Healthcare Services provided pay range This range is provided by Presbyterian Healthcare Services. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.
Base pay range $15.60/hr – $24.35/hr
Location Address 8200 Constitution Avenue NE, Albuquerque, NM 87110-7656, United States of America
Compensation Pay Range Minimum Offer: $15.60 Maximum Offer: $22.12
Now hiring a
Patient Registrar III – Endocrinology
Summary
Build your career. Make a difference. Presbyterian is hiring a skilled Patient Registrar III – Endocrinology. The Patient Registrar III acts as the experience ambassador and directs the exceptional experience for patients, families, and visitors in Presbyterian Medical Group Clinics. The ambassador assists, mentors, and encourages use of kiosk technology for patient registration functionality. Accuracy of data capture to reduce denials is paramount. Secure financial payment at time of service including co‑insurance, copayments, residual balances, self‑pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions. The ambassador welcomes patients and visitors by facilitating registration, wayfinding, and concierge customer service. The ambassador responds to all walk‑in inquiries; e.g. form or prescription pick‑up, information regarding scope of practice, acquiring a PCP at the location, scheduling inquiries, release of information HIM requests, and message management as examples.
Type Of Opportunity Full time
Job Exempt No
Job Is Based PMG – Kaseman
Work Shift Weekday Schedule Monday‑Friday (United States of America)
Responsibilities
Achieve exceptional patient experience for patients and patient families by using CARES, AIDET, and EPE tools. Address and attempt to appropriately resolve complaints in the moment using key words at key times.
Manage conflict and appropriately request the help of a supervisor when needed.
Encounter Components
Performs the patient registration process.
Manage accurate collection of patient data, including guiding informed dialogue with patients and patient representatives regarding e‑signature documents and offering printed copies during each registration.
Investigate insurance eligibility via electronic tools.
Financial Accountabilities
Collects identified patient financial obligation amounts including residual balance if applicable.
Refers as appropriate to onsite financial advocate or for uninsured to the Financial Advocacy Center.
Follows PMG cash‑handling policies and balances daily.
Message Management
Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in‑basket pool to support operational aspects of patient care.
Medical Record Components
Instructs patients on the Release of Information process and ensures a fully completed ROI Form is submitted to Health Information Management.
Communicates effectively, documents, and follows pre‑determined workflows.
Handles items such as prescriptions, handicap placards, and disability forms.
C.A.R.E.S Behaviors
Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage, and Serve to all whom you encounter.
Looks for ways to improve efficiency, communication, and customer service.
Communicates effectively to patients, peers, and site leadership.
Qualifications Two (2) years of experience in healthcare or customer service field with significant customer service experience in scheduling and registration.
All benefits‑eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short‑term and long‑term disability, group term life insurance, and other optional voluntary benefits.
Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well‑being. Earn gift cards and more by taking an active role in our personal well‑being by participating in wellness activities such as wellness challenges, webinars, preventive screening and more.
Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are a locally owned, not‑for‑profit healthcare system of nine hospitals, a statewide health plan and a growing multi‑specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees – including more than 1,600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care), and commercial health plans.
Inclusion and Diversity Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.
AA/EOE/VET/DISABLED. PHS is a drug‑free and tobacco‑free employer with smoke‑free campuses.
We're determined to support New Mexico's well‑being | Presbyterian Healthcare Services
#J-18808-Ljbffr