Catholic Charities Serving Central Washington
Case Manager Lead - Crisis Services
Catholic Charities Serving Central Washington, Wenatchee, Washington, us, 98807
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Case Manager Lead – Crisis Services
role at
Catholic Charities Serving Central Washington
We are seeking two Case Manager Leads – one specializing in services for adults and another focusing on youth.
Responsibilities
Provide crisis intervention, stabilization, and case management services to clients in the community or at a Catholic Charities clinic location.
Assist clients with skill-building and supports such as activities of daily living, psychosocial support, transportation, housing assistance, benefits application, and referrals to community resources.
Coordinate treatment and initiate referrals to other providers as appropriate.
Complete progress notes and other required documentation within the required timeframe.
Training, Mentoring, & Team Leadership
Provide ongoing training, guidance, and field-based coaching to staff on the assigned Crisis Services team to ensure exceptional care is delivered timely and efficiently.
Foster teamwork, cooperation, and respectful communication between team members to build a strong, thriving, positive, and effective team.
Facilitate team meetings and client staffing as needed.
Manage team schedules to ensure adequate 24‑hour staff coverage and review timecards.
Model outstanding client care and guide team members to engage families in the therapeutic process and connect families with formal and informal community resources.
Quality and Privacy
Ensure that team members adhere to established procedures around clinical documentation.
Lead efforts to promote a culture of privacy and security of Protected Health Information within a HIPAA covered organization, including educating staff on their responsibilities.
Collaborate with the Crisis Lead Manager to provide input on performance reviews and address performance concerns.
Job Requirements
Physical Requirements: Standing, walking, bending, lifting or performing other work requiring low physical exertion, talking, and hearing, up to 80% of the time; ability to drive with adequate vision and skill.
Non‑Physical Requirements: Awareness of and specialization in behavioral health crisis interventions, including youth‑specific risk factors and interventions if assigned to the Youth Mobile Crisis Intervention team.
Education: Bachelor’s degree in social work, psychology, or related field.
Experience: Two years of experience providing case management or direct support services; experience providing crisis intervention services preferred.
Special Skills: Self‑motivated with strong leadership and communication skills, demonstrates cultural competency, operates from a strength‑based, solution‑focused perspective.
Licensure, Registration, Certification: Registered Agency Affiliated Counselor (RAAC) credential with the Washington State Department of Health; valid Washington State driver’s license and minimum required liability insurance.
Employment is Conditional Upon: Being cleared by criminal background check and fingerprinting when required.
Work Schedule: Monday‑Friday, 8:00 am – 5:00 pm
Wage Range: $30.00 – $36.00 per hour, depending on education & experience
Benefits
13 paid holidays, 12 days of vacation, 12 days of sick leave per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans; majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long‑term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment
It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.
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Case Manager Lead – Crisis Services
role at
Catholic Charities Serving Central Washington
We are seeking two Case Manager Leads – one specializing in services for adults and another focusing on youth.
Responsibilities
Provide crisis intervention, stabilization, and case management services to clients in the community or at a Catholic Charities clinic location.
Assist clients with skill-building and supports such as activities of daily living, psychosocial support, transportation, housing assistance, benefits application, and referrals to community resources.
Coordinate treatment and initiate referrals to other providers as appropriate.
Complete progress notes and other required documentation within the required timeframe.
Training, Mentoring, & Team Leadership
Provide ongoing training, guidance, and field-based coaching to staff on the assigned Crisis Services team to ensure exceptional care is delivered timely and efficiently.
Foster teamwork, cooperation, and respectful communication between team members to build a strong, thriving, positive, and effective team.
Facilitate team meetings and client staffing as needed.
Manage team schedules to ensure adequate 24‑hour staff coverage and review timecards.
Model outstanding client care and guide team members to engage families in the therapeutic process and connect families with formal and informal community resources.
Quality and Privacy
Ensure that team members adhere to established procedures around clinical documentation.
Lead efforts to promote a culture of privacy and security of Protected Health Information within a HIPAA covered organization, including educating staff on their responsibilities.
Collaborate with the Crisis Lead Manager to provide input on performance reviews and address performance concerns.
Job Requirements
Physical Requirements: Standing, walking, bending, lifting or performing other work requiring low physical exertion, talking, and hearing, up to 80% of the time; ability to drive with adequate vision and skill.
Non‑Physical Requirements: Awareness of and specialization in behavioral health crisis interventions, including youth‑specific risk factors and interventions if assigned to the Youth Mobile Crisis Intervention team.
Education: Bachelor’s degree in social work, psychology, or related field.
Experience: Two years of experience providing case management or direct support services; experience providing crisis intervention services preferred.
Special Skills: Self‑motivated with strong leadership and communication skills, demonstrates cultural competency, operates from a strength‑based, solution‑focused perspective.
Licensure, Registration, Certification: Registered Agency Affiliated Counselor (RAAC) credential with the Washington State Department of Health; valid Washington State driver’s license and minimum required liability insurance.
Employment is Conditional Upon: Being cleared by criminal background check and fingerprinting when required.
Work Schedule: Monday‑Friday, 8:00 am – 5:00 pm
Wage Range: $30.00 – $36.00 per hour, depending on education & experience
Benefits
13 paid holidays, 12 days of vacation, 12 days of sick leave per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans; majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long‑term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment
It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.
#J-18808-Ljbffr