Lansweeper NV
Implementation and Deployment Specialist
Location: Austin, TX or Ghent, Belgium | Department: Customer Success
Context & Impact Lansweeper is growing — and with that growth, we’re strengthening our Customer Success function. We’re hiring an
Implementation and Deployment Specialist (Onboarding Technical Success Manager)
to accelerate how quickly enterprise customers realize value from our Technology Asset Intelligence platform.
Your mission: drive
time-to-first-value , ensure high-quality
implementations , and establish scalable
onboarding standards
across global enterprise environments.
In the near term, your focus will be on leading complex technical onboarding projects while helping shape and refine a repeatable implementation framework — creating the foundations for future scalability, consistency, and customer satisfaction.
Challenge The main challenges you'll face are:
Building a new function while “flying the plane”
– You’ll help define processes, playbooks, and metrics from scratch while simultaneously delivering live enterprise implementations.
Aligning multiple stakeholders
– Harmonizing collaboration between Technical Success Managers, Implementation Specialists, Sales, Pre‑Sales, Product, and Engineering.
Managing complex enterprise environments
– Guiding deployments across varied infrastructures, architectures, and maturity levels while meeting demanding customer expectations.
Key Responsibilities
Lead
end‑to‑end technical onboarding engagements
for enterprise customers — installation, configuration, integration, and go‑live.
Conduct
readiness and configuration assessments
to ensure optimal performance, scalability, and security.
Translate
customer business objectives
into technical deployment strategies that deliver measurable outcomes.
Partner with Customer Success Managers and Product teams to
streamline onboarding workflows
and ensure smooth handovers post‑implementation.
Develop and continuously improve
playbooks, templates, and best practices
to standardize and scale onboarding excellence.
Key Requirements Hard skills:
Strong foundation in
network administration
or
network architecture
with hands‑on troubleshooting expertise.
Experience with
IT discovery and asset management tools
such as Lansweeper, Device42, or Axonius.
Familiarity with
ITAM/ITSM platforms
(ServiceNow, Snow, Flexera, Ivanti).
Proficiency in
API integrations ,
workflow automation , and understanding of
CMDB processes .
SaaS implementation or
Enterprise software deployment
experience in complex IT environments.
Soft skills:
Strong
consultative communication
skills — able to explain technical concepts to both business and technical audiences.
Customer‑centric and proactive learner , eager to understand evolving product capabilities.
Excellent
collaboration and problem‑solving
mindset within cross‑functional teams.
Our Offer
Competitive salary aligned with market benchmarks
Full benefits package (healthcare, insurance, retirement plan, paid time off, training budget)
Career growth & structured learning opportunities
Flexible hybrid work model (Austin or Ghent)
Company events and team‑building perks
Company Info Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights—spanning hardware, software, cloud, IoT, and OT.
With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations and finance teams to make smarter, faster decisions.
We help our customers:
Tame hybrid infrastructures
Manage compliance risks
Reduce complexity by delivering timely, accurate visibility and seamless integration into their ecosystems
From universal asset discovery to AI‑powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide.
Our culture is built on four values:
One Team
– united across boundaries
We Care
– customers and people at the center
We Grow
– learning, sharing, improving
We Deliver
– focusing on what truly matters
Team Info You’ll join the
Customer Success – Technical Success
team, working closely with Customer Success Managers, Account Managers, and Product/Engineering stakeholders. Team size:
6–7 people , operating in a
hybrid model
across
Ghent and Austin .
Call to Action Ready to help global enterprises unlock value faster with Lansweeper? Apply now
or share this role with someone who would be a great fit. US: Diversity Statement – Equal Employment Opportunity
It is Lansweeper’s policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.
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Context & Impact Lansweeper is growing — and with that growth, we’re strengthening our Customer Success function. We’re hiring an
Implementation and Deployment Specialist (Onboarding Technical Success Manager)
to accelerate how quickly enterprise customers realize value from our Technology Asset Intelligence platform.
Your mission: drive
time-to-first-value , ensure high-quality
implementations , and establish scalable
onboarding standards
across global enterprise environments.
In the near term, your focus will be on leading complex technical onboarding projects while helping shape and refine a repeatable implementation framework — creating the foundations for future scalability, consistency, and customer satisfaction.
Challenge The main challenges you'll face are:
Building a new function while “flying the plane”
– You’ll help define processes, playbooks, and metrics from scratch while simultaneously delivering live enterprise implementations.
Aligning multiple stakeholders
– Harmonizing collaboration between Technical Success Managers, Implementation Specialists, Sales, Pre‑Sales, Product, and Engineering.
Managing complex enterprise environments
– Guiding deployments across varied infrastructures, architectures, and maturity levels while meeting demanding customer expectations.
Key Responsibilities
Lead
end‑to‑end technical onboarding engagements
for enterprise customers — installation, configuration, integration, and go‑live.
Conduct
readiness and configuration assessments
to ensure optimal performance, scalability, and security.
Translate
customer business objectives
into technical deployment strategies that deliver measurable outcomes.
Partner with Customer Success Managers and Product teams to
streamline onboarding workflows
and ensure smooth handovers post‑implementation.
Develop and continuously improve
playbooks, templates, and best practices
to standardize and scale onboarding excellence.
Key Requirements Hard skills:
Strong foundation in
network administration
or
network architecture
with hands‑on troubleshooting expertise.
Experience with
IT discovery and asset management tools
such as Lansweeper, Device42, or Axonius.
Familiarity with
ITAM/ITSM platforms
(ServiceNow, Snow, Flexera, Ivanti).
Proficiency in
API integrations ,
workflow automation , and understanding of
CMDB processes .
SaaS implementation or
Enterprise software deployment
experience in complex IT environments.
Soft skills:
Strong
consultative communication
skills — able to explain technical concepts to both business and technical audiences.
Customer‑centric and proactive learner , eager to understand evolving product capabilities.
Excellent
collaboration and problem‑solving
mindset within cross‑functional teams.
Our Offer
Competitive salary aligned with market benchmarks
Full benefits package (healthcare, insurance, retirement plan, paid time off, training budget)
Career growth & structured learning opportunities
Flexible hybrid work model (Austin or Ghent)
Company events and team‑building perks
Company Info Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights—spanning hardware, software, cloud, IoT, and OT.
With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations and finance teams to make smarter, faster decisions.
We help our customers:
Tame hybrid infrastructures
Manage compliance risks
Reduce complexity by delivering timely, accurate visibility and seamless integration into their ecosystems
From universal asset discovery to AI‑powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide.
Our culture is built on four values:
One Team
– united across boundaries
We Care
– customers and people at the center
We Grow
– learning, sharing, improving
We Deliver
– focusing on what truly matters
Team Info You’ll join the
Customer Success – Technical Success
team, working closely with Customer Success Managers, Account Managers, and Product/Engineering stakeholders. Team size:
6–7 people , operating in a
hybrid model
across
Ghent and Austin .
Call to Action Ready to help global enterprises unlock value faster with Lansweeper? Apply now
or share this role with someone who would be a great fit. US: Diversity Statement – Equal Employment Opportunity
It is Lansweeper’s policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.
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