Cenlar Capital Corporation
Mortgage Service Professional, Collections Sr.
Cenlar Capital Corporation, Tempe, Arizona, us, 85285
Mortgage Service Professional, Collections Sr.
Tempe, 8160 S. Hardy Drive, Tempe, Arizona, United States of America Job Description
Posted Monday, December 15, 2025 at 5:00 AM Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. The Mortgage Servicing Professional (MSP), Collections Sr. is responsible for handling mortgage servicing of early-stage collections calls ( This is a hybrid position: 4 days in office/Friday remote. 2 weeks paid training. Responsibilities: Handles all levels of mortgage collections inquiries processing payments, setting up repayment plans, and delinquency negotiation for curing the delinquency) Responsible for managing delinquent loans in the 5–44-day delinquency range. Ability to handle complex collections inquiries Researches and resolves customer inquiries and Level 1 complaints via the phone, with a focus on providing first call resolution Monitors the status of delinquent accounts Initiates collection actions by notifying account holders and cosigners of delinquent status Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity Promotes products and services with focus on customer satisfaction and retention Responsible for working to meet individual, team, and departmental goals for service level and client satisfaction Collaborates with internal resources to provide solutions to customers Serves as a mentor to new hires Responsible for identifying process improvements in daily duties Completes other duties and projects as assigned by the supervisor/manager Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Interface: Internal - All internal departments throughout the company, primary focus on servicing areas: Customer Service, Client Relations, Cash Management, Payoffs, Default, Insurance, Tax, Special Products, Exception Processing Qualifications: High school degree or GED required Bachelor’s degree preferred and/or combination of higher-level education and relevant experience is a plus Minimum of 3+ years of experience in the mortgage servicing industry and/or collections call center environment Loan servicing knowledge Meet performance metric requirements for a minimum of 12 months (including tasks) Successful completion of leadership courses Strong work ethic including strict adherence to work schedule times and deadlines Flexibility and ability to adapt to change quickly Ability to work with all levels of management Strong interpersonal relationship skills Strong written and verbal communication skills Must be able to work nights and weekends; variable schedule(s) as necessary Candidates will be assessed based on relevant skills and experience It is critical that you have an understanding of the following: Requirements under Telephone Consumer Protection Act, specifically Exemptions and Other Provisions Requirements under FDCPA Fair Debt and Collections Practices Act Requirements under Regulation E (Electronic Funds Transfer Act), specifically, Coverage, Initial Disclosures and Preauthorized Transfers Requirements under Regulation Z (Truth in Lending Act), specifically Prohibited Acts or Practices and Certain Requirements for Credit Secured by a Dwelling Requirements under Regulation X (Real Estate Settlement Procedures Act), specifically Mortgage Servicing Transfers Requirements under Regulation V (Fair Credit Reporting Act), specifically Reasonable Policies and Procedures Concerning the Accuracy and Integrity Furnished Information Requirements under the Service member Civil Relief Act, specifically Notification of Being Called for Active Duty Requirements under Flood Disaster Protection Act Total Rewards: At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, or status as a protected veteran. Cenlar is a Drug-Free Workplace committed to maintaining a safe, healthy, and productive work environment. All employment offers are contingent upon successfully passing any required drug screening in accordance with applicable laws and company policy. Cenlar complies with the Americans with Disabilities Act and state laws. Applicants needing accommodation for any hiring step—such as completing a form, test, or interview—should let us know by contacting recruitment@cenlar.com The actual compensation offered will depend on factors including but not limited to the candidate's experience, qualifications, skills, and location. This range listed below represents the reasonable minimum and maximum salary the company expects to pay for this position. Tempe, 8160 S. Hardy Drive, Tempe, Arizona, United States of America
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Tempe, 8160 S. Hardy Drive, Tempe, Arizona, United States of America Job Description
Posted Monday, December 15, 2025 at 5:00 AM Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. The Mortgage Servicing Professional (MSP), Collections Sr. is responsible for handling mortgage servicing of early-stage collections calls ( This is a hybrid position: 4 days in office/Friday remote. 2 weeks paid training. Responsibilities: Handles all levels of mortgage collections inquiries processing payments, setting up repayment plans, and delinquency negotiation for curing the delinquency) Responsible for managing delinquent loans in the 5–44-day delinquency range. Ability to handle complex collections inquiries Researches and resolves customer inquiries and Level 1 complaints via the phone, with a focus on providing first call resolution Monitors the status of delinquent accounts Initiates collection actions by notifying account holders and cosigners of delinquent status Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity Promotes products and services with focus on customer satisfaction and retention Responsible for working to meet individual, team, and departmental goals for service level and client satisfaction Collaborates with internal resources to provide solutions to customers Serves as a mentor to new hires Responsible for identifying process improvements in daily duties Completes other duties and projects as assigned by the supervisor/manager Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Interface: Internal - All internal departments throughout the company, primary focus on servicing areas: Customer Service, Client Relations, Cash Management, Payoffs, Default, Insurance, Tax, Special Products, Exception Processing Qualifications: High school degree or GED required Bachelor’s degree preferred and/or combination of higher-level education and relevant experience is a plus Minimum of 3+ years of experience in the mortgage servicing industry and/or collections call center environment Loan servicing knowledge Meet performance metric requirements for a minimum of 12 months (including tasks) Successful completion of leadership courses Strong work ethic including strict adherence to work schedule times and deadlines Flexibility and ability to adapt to change quickly Ability to work with all levels of management Strong interpersonal relationship skills Strong written and verbal communication skills Must be able to work nights and weekends; variable schedule(s) as necessary Candidates will be assessed based on relevant skills and experience It is critical that you have an understanding of the following: Requirements under Telephone Consumer Protection Act, specifically Exemptions and Other Provisions Requirements under FDCPA Fair Debt and Collections Practices Act Requirements under Regulation E (Electronic Funds Transfer Act), specifically, Coverage, Initial Disclosures and Preauthorized Transfers Requirements under Regulation Z (Truth in Lending Act), specifically Prohibited Acts or Practices and Certain Requirements for Credit Secured by a Dwelling Requirements under Regulation X (Real Estate Settlement Procedures Act), specifically Mortgage Servicing Transfers Requirements under Regulation V (Fair Credit Reporting Act), specifically Reasonable Policies and Procedures Concerning the Accuracy and Integrity Furnished Information Requirements under the Service member Civil Relief Act, specifically Notification of Being Called for Active Duty Requirements under Flood Disaster Protection Act Total Rewards: At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, or status as a protected veteran. Cenlar is a Drug-Free Workplace committed to maintaining a safe, healthy, and productive work environment. All employment offers are contingent upon successfully passing any required drug screening in accordance with applicable laws and company policy. Cenlar complies with the Americans with Disabilities Act and state laws. Applicants needing accommodation for any hiring step—such as completing a form, test, or interview—should let us know by contacting recruitment@cenlar.com The actual compensation offered will depend on factors including but not limited to the candidate's experience, qualifications, skills, and location. This range listed below represents the reasonable minimum and maximum salary the company expects to pay for this position. Tempe, 8160 S. Hardy Drive, Tempe, Arizona, United States of America
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