Hilton Worldwide, Inc.
Front Office Supervisor - Overnight *free parking*
Hilton Worldwide, Inc., New Orleans, Louisiana, United States, 70123
Job Description
Front Office Supervisor – Overnight (Free Parking)
Job Number: HOT0C796
Work Locations Hilton New Orleans Riverside, 2 Poydras Street, New Orleans, 70130
Benefits
Earn paid time off from day 1
Free parking and free meals
Option to be paid daily
Discounted hotel stays for team members and family & friends.
Debt free education
Responsibilities
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Key Values
Hospitality - We’re passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We’re leaders in our industry and in our communities.
Teamwork - We’re team players in everything we do.
Ownership - We’re the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Key Attributes
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Schedule Full-time
Brand Hilton Hotels & Resorts
Job Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Job Number: HOT0C796
Work Locations Hilton New Orleans Riverside, 2 Poydras Street, New Orleans, 70130
Benefits
Earn paid time off from day 1
Free parking and free meals
Option to be paid daily
Discounted hotel stays for team members and family & friends.
Debt free education
Responsibilities
Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Key Values
Hospitality - We’re passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We’re leaders in our industry and in our communities.
Teamwork - We’re team players in everything we do.
Ownership - We’re the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Key Attributes
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Schedule Full-time
Brand Hilton Hotels & Resorts
Job Guest Services, Operations, and Front Office
#J-18808-Ljbffr