Live! Casino & Hotel Maryland
Retail Manager - Maryland
Live! Casino & Hotel Maryland, Hanover, Maryland, United States, 21098
2 days ago Be among the first 25 applicants
Why We Need Your Talents:
The Retail Manager has complete responsibility for the operations of the property’s Gift Shop.
Min Compensation
USD $58,500.00/Yr.
Max Compensation
USD $71,250.00/Yr.
Where You'll Make an Impact:
Prepare and control the store’s budget aiming for minimum expenditure and efficiency
Monitor stock levels and purchases and ensure they stay within budget
Plan and oversee in-store promotional events or displays
Keep abreast of market trends to determine the need for improvements in the store
Analyze sales and revenue reports and make forecasts
Ensure the store fulfills all legal health and safety guidelines
Responsible for implementing processes, procedures, and sequences of service relevant to the operation and development of the Gift Shop
Ensures effective support, coaching, evaluation and mentorship of the Gift Shop Team Members
Responsible for leading and mentoring Team Members
Responsible for the development of department initiatives, response to service related concerns, and Team Member relations
Maintains awareness of departmental KPIs; ensures that one‑on‑one conversations and individual Team Member KPI reviews take place on an uninterrupted manner
Strategizes on the enhancement of departmental outcomes
Facilitates the flow of information throughout the department
Recommends enhancements to current processes, policies, procedures, and sequences of service
Oversees training facilitation and coaching of direct reports in understanding their duties and provides clear expectations
Ensures scheduling practices remain in alignment with business trends and financial objectives
Ensures Team Members’ records, requests for time off, disciplinary actions, and special accommodations
Other duties as assigned.
Skills To Help You Succeed
Excellent service, communication and organizational skills
Effective prioritization skills
Objective analytical skills
Reliable ownership and follow through skills
Ability to interpret call center statistics
Ability to handle sensitive information in a confidential manner
Ability to model the way
Ability to provide a luxury experience while engaging in every conversation with Team Members and guests
Ability to communicate effectively in one‑on‑one, small group and large group situations
Ability to read, write and communicate verbally in English
Qualifications Must-Haves:
A high school diploma or GED equivalent.
Three (3) – Four (4) years’ related experience and/or training, or an equivalent combination of education and experience.
Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements
Ability to stand and ability to sit for long periods of time.
Ability to use hands and fingers to handle and feel; use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch
Ability to regularly lift and/or move up to 20 lbs and infrequently lift and/or move up to 40 lbs
Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.
What We Offer Perks We Offer You
Comprehensive group health benefits for full‑time and part‑time Team Members and their eligible dependents. Other benefits for full‑time and part‑time Team Members include:
Free Basic Life Insurance
Free Short Term & Long‑Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On‑site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts
Life at Live!
To be part of an exciting experience unlike any other in the market.
To be given the power and responsibility to put service and community first.
To come together as a strong team, while valuing and celebrating our diversity.
To be given the tools, resources, and opportunity to grow in their career.
To work hard and have fun.
Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries Gambling Facilities and Casinos
#J-18808-Ljbffr
Why We Need Your Talents:
The Retail Manager has complete responsibility for the operations of the property’s Gift Shop.
Min Compensation
USD $58,500.00/Yr.
Max Compensation
USD $71,250.00/Yr.
Where You'll Make an Impact:
Prepare and control the store’s budget aiming for minimum expenditure and efficiency
Monitor stock levels and purchases and ensure they stay within budget
Plan and oversee in-store promotional events or displays
Keep abreast of market trends to determine the need for improvements in the store
Analyze sales and revenue reports and make forecasts
Ensure the store fulfills all legal health and safety guidelines
Responsible for implementing processes, procedures, and sequences of service relevant to the operation and development of the Gift Shop
Ensures effective support, coaching, evaluation and mentorship of the Gift Shop Team Members
Responsible for leading and mentoring Team Members
Responsible for the development of department initiatives, response to service related concerns, and Team Member relations
Maintains awareness of departmental KPIs; ensures that one‑on‑one conversations and individual Team Member KPI reviews take place on an uninterrupted manner
Strategizes on the enhancement of departmental outcomes
Facilitates the flow of information throughout the department
Recommends enhancements to current processes, policies, procedures, and sequences of service
Oversees training facilitation and coaching of direct reports in understanding their duties and provides clear expectations
Ensures scheduling practices remain in alignment with business trends and financial objectives
Ensures Team Members’ records, requests for time off, disciplinary actions, and special accommodations
Other duties as assigned.
Skills To Help You Succeed
Excellent service, communication and organizational skills
Effective prioritization skills
Objective analytical skills
Reliable ownership and follow through skills
Ability to interpret call center statistics
Ability to handle sensitive information in a confidential manner
Ability to model the way
Ability to provide a luxury experience while engaging in every conversation with Team Members and guests
Ability to communicate effectively in one‑on‑one, small group and large group situations
Ability to read, write and communicate verbally in English
Qualifications Must-Haves:
A high school diploma or GED equivalent.
Three (3) – Four (4) years’ related experience and/or training, or an equivalent combination of education and experience.
Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements
Ability to stand and ability to sit for long periods of time.
Ability to use hands and fingers to handle and feel; use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch
Ability to regularly lift and/or move up to 20 lbs and infrequently lift and/or move up to 40 lbs
Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.
What We Offer Perks We Offer You
Comprehensive group health benefits for full‑time and part‑time Team Members and their eligible dependents. Other benefits for full‑time and part‑time Team Members include:
Free Basic Life Insurance
Free Short Term & Long‑Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On‑site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts
Life at Live!
To be part of an exciting experience unlike any other in the market.
To be given the power and responsibility to put service and community first.
To come together as a strong team, while valuing and celebrating our diversity.
To be given the tools, resources, and opportunity to grow in their career.
To work hard and have fun.
Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries Gambling Facilities and Casinos
#J-18808-Ljbffr