B.A.R.E.
Location
Downtown Los Angeles. Multi-site coverage required.
Schedule This position is one of two Operations Managers providing daily leadership coverage across shelter sites.
Available schedules are fixed and non-rotating:
Tuesday through Saturday, 9:00 AM to 5:30 PM
Sunday through Thursday, 11:00 PM to 7:30 AM
Occasional on-call availability during assigned coverage window is required.
Position Summary The Operations Manager, Shelter Services is a senior operational leadership role responsible for the day-to-day oversight of shelter monitors and security staff across multiple Interim Housing and Inside Safe shelter sites. This role provides direct supervision, ensures 24-hour operational readiness, and serves as the primary escalation point for safety, staffing, and incident response during assigned coverage hours.
This position supervises more than 50 shelter monitors and security staff operating across multiple locations and shifts. The Operations Manager ensures that staffing levels, safety protocols, and operational practices align with program requirements and expectations set by the organization and Los Angeles Homeless Services Authority.
This is a hands‑on leadership role for experienced supervisors who can manage complex operations in a fast paced environment.
Essential Duties and Responsibilities Operational Leadership
Provide daily operational oversight for multiple shelter sites operating 24 hours a day
Supervise shelter monitors and security personnel across all assigned locations
Ensure adequate staffing coverage at all times and resolve call outs and staffing gaps
Serve as the escalation point for site staff during incidents, emergencies, or operational issues
Coordinate response to safety incidents, medical emergencies, and behavioral escalations
Maintain situational awareness across all sites during assigned coverage hours
Staff Supervision and Accountability
Directly supervise site-based staff and provide coaching, direction, and corrective action as needed
Review shift logs, incident reports, and operational documentation for accuracy and compliance
Ensure staff follow post orders, safety procedures, and organizational policies
Partner with Human Resources and leadership on performance management and disciplinary actions
Support onboarding and training of new shelter and security staff
Compliance and Quality Assurance
Ensure operations align with Interim Housing and Inside Safe service requirements
Monitor compliance with staffing ratios, safety protocols, and documentation standards
Support program leadership during audits, site visits, and monitoring reviews
Identify operational risks and recommend corrective actions
Maintain consistent communication with program and operations leadership
Coordination and Communication
Collaborate with program managers, site coordinators, outreach teams, and security vendors
Coordinate with emergency responders and local partners as needed
Provide clear handoffs and communication to the alternate Operations Manager to maintain continuity
Represent the organization professionally during interactions with external partners and stakeholders
Required Qualifications
Minimum of 3 to 5 years of supervisory experience in shelter operations, housing programs, security operations, healthcare operations, or similar 24-hour environments
Demonstrated experience supervising large teams across multiple shifts or locations
Strong incident response, de‑escalation, and crisis management skills
Ability to make sound decisions under pressure and maintain calm leadership
Strong written and verbal communication skills
Proficiency with basic reporting tools, scheduling systems, and incident documentation
Ability to travel between multiple sites in Downtown Los Angeles
Preferred Qualifications
Experience working in Interim Housing, Inside Safe, or other LAHSA funded programs
Familiarity with shelter operations, safety protocols, and compliance requirements
Experience working with contracted security providers
Bilingual Spanish preferred but not required
Compensation and Benefits
Salary range: Starting at $72,000 annually, based on experience
Full time, exempt position
Competitive benefits package including health, dental, vision, and paid time off
Professional role with autonomy and decision-making authority
This role operates in a fast-paced, 24-hour shelter environment and requires the ability to respond to urgent situations, manage competing priorities, and lead staff across multiple locations.
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Schedule This position is one of two Operations Managers providing daily leadership coverage across shelter sites.
Available schedules are fixed and non-rotating:
Tuesday through Saturday, 9:00 AM to 5:30 PM
Sunday through Thursday, 11:00 PM to 7:30 AM
Occasional on-call availability during assigned coverage window is required.
Position Summary The Operations Manager, Shelter Services is a senior operational leadership role responsible for the day-to-day oversight of shelter monitors and security staff across multiple Interim Housing and Inside Safe shelter sites. This role provides direct supervision, ensures 24-hour operational readiness, and serves as the primary escalation point for safety, staffing, and incident response during assigned coverage hours.
This position supervises more than 50 shelter monitors and security staff operating across multiple locations and shifts. The Operations Manager ensures that staffing levels, safety protocols, and operational practices align with program requirements and expectations set by the organization and Los Angeles Homeless Services Authority.
This is a hands‑on leadership role for experienced supervisors who can manage complex operations in a fast paced environment.
Essential Duties and Responsibilities Operational Leadership
Provide daily operational oversight for multiple shelter sites operating 24 hours a day
Supervise shelter monitors and security personnel across all assigned locations
Ensure adequate staffing coverage at all times and resolve call outs and staffing gaps
Serve as the escalation point for site staff during incidents, emergencies, or operational issues
Coordinate response to safety incidents, medical emergencies, and behavioral escalations
Maintain situational awareness across all sites during assigned coverage hours
Staff Supervision and Accountability
Directly supervise site-based staff and provide coaching, direction, and corrective action as needed
Review shift logs, incident reports, and operational documentation for accuracy and compliance
Ensure staff follow post orders, safety procedures, and organizational policies
Partner with Human Resources and leadership on performance management and disciplinary actions
Support onboarding and training of new shelter and security staff
Compliance and Quality Assurance
Ensure operations align with Interim Housing and Inside Safe service requirements
Monitor compliance with staffing ratios, safety protocols, and documentation standards
Support program leadership during audits, site visits, and monitoring reviews
Identify operational risks and recommend corrective actions
Maintain consistent communication with program and operations leadership
Coordination and Communication
Collaborate with program managers, site coordinators, outreach teams, and security vendors
Coordinate with emergency responders and local partners as needed
Provide clear handoffs and communication to the alternate Operations Manager to maintain continuity
Represent the organization professionally during interactions with external partners and stakeholders
Required Qualifications
Minimum of 3 to 5 years of supervisory experience in shelter operations, housing programs, security operations, healthcare operations, or similar 24-hour environments
Demonstrated experience supervising large teams across multiple shifts or locations
Strong incident response, de‑escalation, and crisis management skills
Ability to make sound decisions under pressure and maintain calm leadership
Strong written and verbal communication skills
Proficiency with basic reporting tools, scheduling systems, and incident documentation
Ability to travel between multiple sites in Downtown Los Angeles
Preferred Qualifications
Experience working in Interim Housing, Inside Safe, or other LAHSA funded programs
Familiarity with shelter operations, safety protocols, and compliance requirements
Experience working with contracted security providers
Bilingual Spanish preferred but not required
Compensation and Benefits
Salary range: Starting at $72,000 annually, based on experience
Full time, exempt position
Competitive benefits package including health, dental, vision, and paid time off
Professional role with autonomy and decision-making authority
This role operates in a fast-paced, 24-hour shelter environment and requires the ability to respond to urgent situations, manage competing priorities, and lead staff across multiple locations.
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