New York State
Call Center Representative 1, SG-9 (NYHELPS) Item
New York State, New York, New York, us, 10261
Responsibilities
Call Center Representatives are expected to assist in the completion of casework and resolution of other Retirement System matters, scan loan forms and complete basic data entry to initiate the loan process, demonstrate a working knowledge of the Retirement System’s MEBEL database, among other tasks aligned with the division’s needs.
Minimum Qualifications Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller.
Non-exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program.
High school graduation or equivalency and one year of experience in a position where your primary responsibility was providing customer service to the general public, either in an environment with substantial face‑to‑face interaction or in a call‑center environment.
OR 30 college semester credit hours.
Competitive Minimum Qualifications You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 70.1 of the Civil Service Law.
Transfer For 70.1 transfer to Call Center Representative 1, SG‑9, you must have one year of permanent competitive, or 55‑b/55‑c service in an approved title for transfer allocated to an SG‑7 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT‑IT website: Career Mobility Office >> GOT‑IT (ny.gov).
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S‑grades or one M‑grade.
55b/55c Program Appointment This position may be designated 55 b/c and is subject to verification of applicant eligibility. For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (ny.gov).
Knowledge, skills, and abilities
Exhibits excellent interpersonal skills with staff and customers, both in‑person and over the telephone.
Possesses effective oral and written skills.
Performs tasks accurately and within specific time frames.
Operates a personal computer and effectively demonstrates a working knowledge of customized Lotus Notes Databases, the PeopleSoft system, the Retirement System’s MEBEL database with its different case types and action codes, the Internet and OSC’s Intranet in order to access Retirement Systems’ laws, policies and procedures.
Acquires, retains and applies extensive Self‑Service Application knowledge, as well as basic Retirement System knowledge, to respond to customer inquiries.
Telecommuting The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.
Reasonable Accommodation The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474‑1924.
Equal Opportunity Employment The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self‑evaluation and improvement, as well as acceptance and support of coworkers. The Office of the State Comptroller does not participate in E‑Verify or sponsor visa applications.
Benefits OSC offers competitive salaries and benefits, and opportunities for advancement, continuing education, and professional development. We provide a professional environment where employees are encouraged to push themselves while maintaining work‑life balance. Our generous benefits package includes:
A state pension with vesting after five years’ service
Comprehensive medical, dental and vision insurance available to all employees and their dependents
Flexible spending accounts for dependent and health care
Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insurance
Public Service Loan Forgiveness (PSLF)
NYS Deferred Compensation plan
Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
Holiday and paid time off
Shift and geographic pay differentials
A committed continuous learning environment
Informational Brown Bag sessions
Wellness at Work Programs to promote employee health and wellness
OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areas
And much more
Some positions may require additional credentials or a background check to verify your identity.
New York State
#J-18808-Ljbffr
Minimum Qualifications Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller.
Non-exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program.
High school graduation or equivalency and one year of experience in a position where your primary responsibility was providing customer service to the general public, either in an environment with substantial face‑to‑face interaction or in a call‑center environment.
OR 30 college semester credit hours.
Competitive Minimum Qualifications You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 70.1 of the Civil Service Law.
Transfer For 70.1 transfer to Call Center Representative 1, SG‑9, you must have one year of permanent competitive, or 55‑b/55‑c service in an approved title for transfer allocated to an SG‑7 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT‑IT website: Career Mobility Office >> GOT‑IT (ny.gov).
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S‑grades or one M‑grade.
55b/55c Program Appointment This position may be designated 55 b/c and is subject to verification of applicant eligibility. For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (ny.gov).
Knowledge, skills, and abilities
Exhibits excellent interpersonal skills with staff and customers, both in‑person and over the telephone.
Possesses effective oral and written skills.
Performs tasks accurately and within specific time frames.
Operates a personal computer and effectively demonstrates a working knowledge of customized Lotus Notes Databases, the PeopleSoft system, the Retirement System’s MEBEL database with its different case types and action codes, the Internet and OSC’s Intranet in order to access Retirement Systems’ laws, policies and procedures.
Acquires, retains and applies extensive Self‑Service Application knowledge, as well as basic Retirement System knowledge, to respond to customer inquiries.
Telecommuting The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.
Reasonable Accommodation The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474‑1924.
Equal Opportunity Employment The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self‑evaluation and improvement, as well as acceptance and support of coworkers. The Office of the State Comptroller does not participate in E‑Verify or sponsor visa applications.
Benefits OSC offers competitive salaries and benefits, and opportunities for advancement, continuing education, and professional development. We provide a professional environment where employees are encouraged to push themselves while maintaining work‑life balance. Our generous benefits package includes:
A state pension with vesting after five years’ service
Comprehensive medical, dental and vision insurance available to all employees and their dependents
Flexible spending accounts for dependent and health care
Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insurance
Public Service Loan Forgiveness (PSLF)
NYS Deferred Compensation plan
Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
Holiday and paid time off
Shift and geographic pay differentials
A committed continuous learning environment
Informational Brown Bag sessions
Wellness at Work Programs to promote employee health and wellness
OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areas
And much more
Some positions may require additional credentials or a background check to verify your identity.
New York State
#J-18808-Ljbffr