Patient Service Specialist – Medical Front Office

Overview Baylor Scott & White Institute for Rehabilitation Austin, TX (Steiner Ranch) Patient Service Specialist (PSS) Hours: vary m‑f 7a‑7p Part Time – 20 hrs/week Compensation depends upon candidate’s years of experience and internal equity. This is an entry‑level position. Starting salary: $18 – $25 per hour based off experience.

Responsibilities Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidate to provide outstanding customer service and get things done. We process referrals, schedule patients, complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other tasks as needed.

Greets patients

Answers phones

Patient intake and data entry

Insurance verification and pre‑authorization

Schedules patient appointments

Operates front office of outpatient centers

Supports therapists and therapy assistants

Daily cash balancing and weekly banking deposits

Qualifications

HS diploma or GED is required

Preferred Experience

Customer service experience

Knowledge of insurance verification

Healthcare, medical, or dental office administration

Equal Opportunity Employer including Disabled/Veterans Select Medical

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