State of North Carolina
Quality Improvement Assistant I ~ Caswell Developmental Center
State of North Carolina, Raleigh, North Carolina, United States
Agency Dept of Health and Human Services / Division Caswell Developmental Center - Job Classification Title Administrative Specialist I (S), Position Number 60052654, Grade NC08
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work The primary purpose of this position is to provide administrative support to the Quality Improvement/Risk Management/Standards Management department. The employee coordinates and conducts audits under the direction of the Director of Quality Improvement and participates in Risk Management activities such as the event review process.
Responsibilities
Process and maintain safety event forms.
Coordinate with divisional office assistants.
Handle clerical tasks such as answering phones, filing, and submitting hiring packets through the Workday system.
Maintain survey outcomes, complete work orders, manage office supplies.
Monitor the video surveillance system to ensure safety and active treatment.
Work closely with the QI Specialist I to track and enter data into reporting systems and support departmental projects.
Assist the Utilization Review Coordinator by submitting required documents to Managed Care Organizations (MCOs) to support ICF recertifications.
Working hours for the Quality Improvement Assistant I position are Monday through Friday from 8:00 a.m. to 5:00 p.m.
Knowledge, Skills, and Abilities (KSAs) / Management Preferences Salary Range: $37,782.00 — $66,120.00.
Applicants who possess the following skills are preferred:
Experienced as an office assistant or secretary, preferably in a medical setting, with strong organizational and professional skills; able to work efficiently in fast‑paced environments and adapt to change.
Skilled in reviewing and processing information, such as analysis of data, to determine conclusions, actions, or compliance with applicable laws, rules, or regulations.
Capable of compiling complex reports related to quality of care, safety events, privacy issues, and other matters relevant to Quality Improvement management.
Proficient in computer use, including spreadsheets, tables, word processing, and electronic health records (EHR); knowledgeable in office procedures and able to communicate complex information clearly while maintaining confidentiality under the Patient Safety and Quality Improvement Act (PSQIA).
Management Preferences
Graduation from high school with at least five years of office assistant/secretarial experience, preferably in settings serving individuals with developmental disabilities.
Preferred qualifications include experience with patient safety applications, EHR systems, reviewing safety events, using spreadsheets for trend analysis, working in team‑based service delivery, public speaking, and familiarity with ICF/IID standards in residential care environments.
Work Location / Work Hours Location: Quality Improvement.
Hours: 8:00 a.m. – 5:00 p.m.
About Caswell Developmental Center Caswell Developmental Center, serving as North Carolina’s Eastern Region resource center, provides specialized residential, programmatic, and support services for individuals with developmental disabilities. The individuals we serve are at the heart of our facility. Our team is critical to the mission of the Center to positively impact the lives of those around them and the individuals we service. If you are looking to make a difference and seeking a rewarding career, we encourage you to consider this opportunity.
Please click on the following link— —to experience how Caring is Contagious at Caswell Developmental Center.
Supplemental Contact Information DHHS uses the Merit‑Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
Positions in the Division of State Operated Healthcare Facilities shall be subject to pre‑employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility’s Vaccination Policy.
Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to supplemental questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the “Work Experience” section of the application, to support your answers.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 p.m. on the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are “Under Review” and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at .
Veteran’s and National Guard Preference
Applicants seeking Veteran’s Preference must attach a DD‑214 Member‑4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
Applicants will be communicated via email only for updates on the status of your application. If there are any questions about this posting other than your application status, please contact HR at (252) 208‑4293.
Minimum Education and Experience High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter Recruiter: Alexis Fogg
Recruiter Email: ALEXIS.FOGG@DHHS.NC.GOV
State of North Carolina
#J-18808-Ljbffr
Description of Work The primary purpose of this position is to provide administrative support to the Quality Improvement/Risk Management/Standards Management department. The employee coordinates and conducts audits under the direction of the Director of Quality Improvement and participates in Risk Management activities such as the event review process.
Responsibilities
Process and maintain safety event forms.
Coordinate with divisional office assistants.
Handle clerical tasks such as answering phones, filing, and submitting hiring packets through the Workday system.
Maintain survey outcomes, complete work orders, manage office supplies.
Monitor the video surveillance system to ensure safety and active treatment.
Work closely with the QI Specialist I to track and enter data into reporting systems and support departmental projects.
Assist the Utilization Review Coordinator by submitting required documents to Managed Care Organizations (MCOs) to support ICF recertifications.
Working hours for the Quality Improvement Assistant I position are Monday through Friday from 8:00 a.m. to 5:00 p.m.
Knowledge, Skills, and Abilities (KSAs) / Management Preferences Salary Range: $37,782.00 — $66,120.00.
Applicants who possess the following skills are preferred:
Experienced as an office assistant or secretary, preferably in a medical setting, with strong organizational and professional skills; able to work efficiently in fast‑paced environments and adapt to change.
Skilled in reviewing and processing information, such as analysis of data, to determine conclusions, actions, or compliance with applicable laws, rules, or regulations.
Capable of compiling complex reports related to quality of care, safety events, privacy issues, and other matters relevant to Quality Improvement management.
Proficient in computer use, including spreadsheets, tables, word processing, and electronic health records (EHR); knowledgeable in office procedures and able to communicate complex information clearly while maintaining confidentiality under the Patient Safety and Quality Improvement Act (PSQIA).
Management Preferences
Graduation from high school with at least five years of office assistant/secretarial experience, preferably in settings serving individuals with developmental disabilities.
Preferred qualifications include experience with patient safety applications, EHR systems, reviewing safety events, using spreadsheets for trend analysis, working in team‑based service delivery, public speaking, and familiarity with ICF/IID standards in residential care environments.
Work Location / Work Hours Location: Quality Improvement.
Hours: 8:00 a.m. – 5:00 p.m.
About Caswell Developmental Center Caswell Developmental Center, serving as North Carolina’s Eastern Region resource center, provides specialized residential, programmatic, and support services for individuals with developmental disabilities. The individuals we serve are at the heart of our facility. Our team is critical to the mission of the Center to positively impact the lives of those around them and the individuals we service. If you are looking to make a difference and seeking a rewarding career, we encourage you to consider this opportunity.
Please click on the following link— —to experience how Caring is Contagious at Caswell Developmental Center.
Supplemental Contact Information DHHS uses the Merit‑Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
Positions in the Division of State Operated Healthcare Facilities shall be subject to pre‑employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility’s Vaccination Policy.
Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to supplemental questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the “Work Experience” section of the application, to support your answers.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 p.m. on the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are “Under Review” and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at .
Veteran’s and National Guard Preference
Applicants seeking Veteran’s Preference must attach a DD‑214 Member‑4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
Applicants will be communicated via email only for updates on the status of your application. If there are any questions about this posting other than your application status, please contact HR at (252) 208‑4293.
Minimum Education and Experience High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter Recruiter: Alexis Fogg
Recruiter Email: ALEXIS.FOGG@DHHS.NC.GOV
State of North Carolina
#J-18808-Ljbffr