RELX INC
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti‑Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About our Team Special Operations Team: The Special Operations team currently consists of 9 agents who handle high volume complaints from various agencies like CFPB, BBB, AG, and Insurance Commissioners, also processes trafficking disputes, threats to sue, and requests for descriptions of procedures.
About the Role Provides timely responses to customer inquiries by telephone and/or email in an in‑ or outbound service center, consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints. Requires specialized skills or is multi‑skilled developed through job‑related training and considerable on‑the‑job experience. Completes work with a limited degree of supervision.
Responsibilities
Consistently adhere to Service levels, Production, Quality and Compliance SLAs
Identify instances of fraud and investigate fraudulent activities
Responsible for putting together documentation
Handle all high‑level regulatory consumer escalated complaints including Better Business Bureau (BBB), Consumer Financial Protection Bureau (CFPB), Attorney General Offices (AG), and all other regulatory agencies
Demonstrate ownership from assigned work from internal/external partners, report on current trends and communicate with various stakeholders at different levels throughout the organization
Requirements
3+ years in regulatory and or/ compliance operations
Professionalism
Regulatory and/or Compliance experience
Communication and Analytical Skills
Ability to handle complex escalations, conduct research and articulate findings clearly
Ability to manage high‑volume, high‑priority caseloads with accuracy
U.S. National Base Pay Range: $39,600 - $66,100. Geographic differentials may apply in some locations to better reflect local market rates.
Benefits Health Benefits: Comprehensive, multi‑carrier program for medical, dental and vision benefits. Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan. Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time‑off Programs. Short‑and‑Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity. Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits. Health Savings, Health Care, Dependent Care and Commuter Spending Accounts. In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers: EEO Know Your Rights.
RELX is a global provider of information‑based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results on, and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
#J-18808-Ljbffr
About our Team Special Operations Team: The Special Operations team currently consists of 9 agents who handle high volume complaints from various agencies like CFPB, BBB, AG, and Insurance Commissioners, also processes trafficking disputes, threats to sue, and requests for descriptions of procedures.
About the Role Provides timely responses to customer inquiries by telephone and/or email in an in‑ or outbound service center, consistent with service and quality standards. Processes customer orders, bills and accounts, and applications for service, maintenance and termination. Troubleshoots and resolves customer complaints. Requires specialized skills or is multi‑skilled developed through job‑related training and considerable on‑the‑job experience. Completes work with a limited degree of supervision.
Responsibilities
Consistently adhere to Service levels, Production, Quality and Compliance SLAs
Identify instances of fraud and investigate fraudulent activities
Responsible for putting together documentation
Handle all high‑level regulatory consumer escalated complaints including Better Business Bureau (BBB), Consumer Financial Protection Bureau (CFPB), Attorney General Offices (AG), and all other regulatory agencies
Demonstrate ownership from assigned work from internal/external partners, report on current trends and communicate with various stakeholders at different levels throughout the organization
Requirements
3+ years in regulatory and or/ compliance operations
Professionalism
Regulatory and/or Compliance experience
Communication and Analytical Skills
Ability to handle complex escalations, conduct research and articulate findings clearly
Ability to manage high‑volume, high‑priority caseloads with accuracy
U.S. National Base Pay Range: $39,600 - $66,100. Geographic differentials may apply in some locations to better reflect local market rates.
Benefits Health Benefits: Comprehensive, multi‑carrier program for medical, dental and vision benefits. Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan. Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time‑off Programs. Short‑and‑Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity. Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits. Health Savings, Health Care, Dependent Care and Commuter Spending Accounts. In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers: EEO Know Your Rights.
RELX is a global provider of information‑based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results on, and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
#J-18808-Ljbffr