Domino's
Company Description
Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone’s face and what’s not better than to serve our community with fresh, fast, and hot product?
Job Description We are seeking an enthusiastic and customer-focused Customer Service Rep to join our team in Montpelier, United States. As the face of our organization, you’ll play a crucial role in ensuring customer satisfaction through professional and friendly interactions. This position offers an exciting opportunity to make a real difference in our customers’ experiences while working in a dynamic and supportive environment.
Serve as the primary point of contact for customer inquiries, providing prompt and accurate information
Handle customer complaints and concerns with empathy and professionalism, working towards positive resolutions
Process orders, returns, and exchanges efficiently while maintaining attention to detail
Collaborate with other departments to ensure customer needs are met and issues are resolved in a timely manner
Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
Document customer interactions and update customer records in our CRM system
Identify and escape complex issues to appropriate team members or management when necessary
Participate in team meetings and training sessions to continuously improve customer service skills
Contribute to the development of customer service best practices and standard operating procedures
Meet or exceed established performance metrics and quality standards
Qualifications
Excellent verbal and written communication skills with the ability to convey information clearly and concisely
Strong interpersonal skills and the ability to build rapport with customers from diverse backgrounds
Demonstrated problem-solving abilities and a proactive approach to addressing customer concerns
Proficiency in using computer systems, including keyboard and touch screen interfaces
Experience with customer relationship management (CRM) software
Ability to multitask and manage time effectively in a fast-paced environment
Basic math skills for processing transactions and handling financial inquiries
Knowledge of conflict resolution techniques and the ability to remain calm under pressure
Strong attention to detail and commitment to accuracy in all tasks
Ability to work independently and collaboratively as part of a team
Flexibility to adapt to changing priorities and customer needs
High school diploma or equivalent; additional customer service training or certification is a plus
Previous customer service experience preferred, but not required for candidates demonstrating strong potential
Additional Information All your information will be kept confidential according to EEO guidelines.
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Job Description We are seeking an enthusiastic and customer-focused Customer Service Rep to join our team in Montpelier, United States. As the face of our organization, you’ll play a crucial role in ensuring customer satisfaction through professional and friendly interactions. This position offers an exciting opportunity to make a real difference in our customers’ experiences while working in a dynamic and supportive environment.
Serve as the primary point of contact for customer inquiries, providing prompt and accurate information
Handle customer complaints and concerns with empathy and professionalism, working towards positive resolutions
Process orders, returns, and exchanges efficiently while maintaining attention to detail
Collaborate with other departments to ensure customer needs are met and issues are resolved in a timely manner
Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
Document customer interactions and update customer records in our CRM system
Identify and escape complex issues to appropriate team members or management when necessary
Participate in team meetings and training sessions to continuously improve customer service skills
Contribute to the development of customer service best practices and standard operating procedures
Meet or exceed established performance metrics and quality standards
Qualifications
Excellent verbal and written communication skills with the ability to convey information clearly and concisely
Strong interpersonal skills and the ability to build rapport with customers from diverse backgrounds
Demonstrated problem-solving abilities and a proactive approach to addressing customer concerns
Proficiency in using computer systems, including keyboard and touch screen interfaces
Experience with customer relationship management (CRM) software
Ability to multitask and manage time effectively in a fast-paced environment
Basic math skills for processing transactions and handling financial inquiries
Knowledge of conflict resolution techniques and the ability to remain calm under pressure
Strong attention to detail and commitment to accuracy in all tasks
Ability to work independently and collaboratively as part of a team
Flexibility to adapt to changing priorities and customer needs
High school diploma or equivalent; additional customer service training or certification is a plus
Previous customer service experience preferred, but not required for candidates demonstrating strong potential
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr