Monogram Health
Call Center Representative - Bilingual
Monogram Health, Brentwood, Tennessee, United States, 37027
Job Title
Call Center Representative - Bilingual
Company Monogram Health
Location Nashville / Murfreesboro, TN (VE251217936TN)
Job Type Full-time
Seniority Level Entry level
Job Function Other
Industry Hospitals and Health Care
Description The Call Center Representative - Bilingual is the first Monogram Health voice the patient meets. The role involves reaching out to patients over the phone to begin the process of educating them about benefits of their healthcare plan and encouraging enrollment into our program. The Patient Care Center is open seven days a week, from 8:00am to 7:00pm CST Monday through Friday, and 8:00am to 5:00pm CST Saturday and Sunday. The selected individual will be required to work on-site and may be required to work weekends and holidays.
Roles & Responsibilities
Conduct a high volume of outbound calls, hot or cold leads, to prospective patients and receive inbound calls from patients and providers.
Effectively communicate and sell the value of Monogram Health based on the needs of patients to increase enrollment.
Conduct outreach to existing patients to schedule annual exams or re-engage as necessary based on missed or needed visits, reinforcing the value of services and overcoming objections.
Adhere to procedures, workflows, and scripts to ensure confirmation of HIPAA and Health Plan eligibility and accurate and applicable communications about Monogram Health services.
Protect patient privacy by strictly following HIPAA regulations.
Notate and enter data into Salesforce as required to support all call activities.
Field calls with a positive attitude, building rapport and trust with patients.
Support Monogram Health with any tasks required to deliver excellent personalized care and perform all other job‑related duties as assigned.
Proficiency in using various software, electronic health record platforms, and multiple screens.
Essential Job Functions
Visual acuity – 100% to read scripts, company literature, electronic files, patient demographics.
Hearing – 100% – ability to hear and respond to phone calls, converse with patients, colleagues, and others.
Manual dexterity for repetitive motion 100% – essential for keyboarding, data entry, call documentation and dispositioning, and as necessary computer dialing.
Sitting – 100%
Standing – 5%
Walking – 2%
On‑site position – 100%
Position Requirements
High School Diploma or GED required.
Must be 18 years of age or older.
English language proficiency required; bilingual (Spanish/English) required.
Proven ability to learn and retain information quickly in a fast‑paced environment.
Proven ability to balance multiple competing priorities while meeting or exceeding deadlines.
Must possess an innate ability to overcome objections.
Must be dependable, with a strong dedicated work ethic and attention to detail and accuracy.
Thrive in a very fast‑paced startup environment while embracing change with a can-do attitude.
Demonstrated verbal, listening, and written communication skills are required.
Demonstrated experience in sales, telemarketing, healthcare industry, and heavy outbound appointment setting is significant and strongly preferred. Knowledge of medical terminology.
Previous home health and care management experience preferred.
Benefits
Opportunity to work in a dynamic, fast‑paced, and innovative value‑based provider organization that is transforming kidney care delivery.
Comprehensive medical, dental, vision and life insurance.
Flexible paid leave and vacation policy.
401(k) plan with matching contributions.
About Monogram Health Monogram Health is a leading multispecialty provider of in‑home, evidence‑based care for patients with multiple chronic conditions. The company takes a comprehensive and personalized approach to health, treating not only a disease but all chronic conditions present. Monogram Health employs a robust clinical team with specialists across nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues, prescribe medication, provide guidance, education, and counseling on patient options, and assist with daily needs such as food access, healthy eating, transportation, financial assistance, and more. The organization is available 24/7 to support patients in their home.
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Company Monogram Health
Location Nashville / Murfreesboro, TN (VE251217936TN)
Job Type Full-time
Seniority Level Entry level
Job Function Other
Industry Hospitals and Health Care
Description The Call Center Representative - Bilingual is the first Monogram Health voice the patient meets. The role involves reaching out to patients over the phone to begin the process of educating them about benefits of their healthcare plan and encouraging enrollment into our program. The Patient Care Center is open seven days a week, from 8:00am to 7:00pm CST Monday through Friday, and 8:00am to 5:00pm CST Saturday and Sunday. The selected individual will be required to work on-site and may be required to work weekends and holidays.
Roles & Responsibilities
Conduct a high volume of outbound calls, hot or cold leads, to prospective patients and receive inbound calls from patients and providers.
Effectively communicate and sell the value of Monogram Health based on the needs of patients to increase enrollment.
Conduct outreach to existing patients to schedule annual exams or re-engage as necessary based on missed or needed visits, reinforcing the value of services and overcoming objections.
Adhere to procedures, workflows, and scripts to ensure confirmation of HIPAA and Health Plan eligibility and accurate and applicable communications about Monogram Health services.
Protect patient privacy by strictly following HIPAA regulations.
Notate and enter data into Salesforce as required to support all call activities.
Field calls with a positive attitude, building rapport and trust with patients.
Support Monogram Health with any tasks required to deliver excellent personalized care and perform all other job‑related duties as assigned.
Proficiency in using various software, electronic health record platforms, and multiple screens.
Essential Job Functions
Visual acuity – 100% to read scripts, company literature, electronic files, patient demographics.
Hearing – 100% – ability to hear and respond to phone calls, converse with patients, colleagues, and others.
Manual dexterity for repetitive motion 100% – essential for keyboarding, data entry, call documentation and dispositioning, and as necessary computer dialing.
Sitting – 100%
Standing – 5%
Walking – 2%
On‑site position – 100%
Position Requirements
High School Diploma or GED required.
Must be 18 years of age or older.
English language proficiency required; bilingual (Spanish/English) required.
Proven ability to learn and retain information quickly in a fast‑paced environment.
Proven ability to balance multiple competing priorities while meeting or exceeding deadlines.
Must possess an innate ability to overcome objections.
Must be dependable, with a strong dedicated work ethic and attention to detail and accuracy.
Thrive in a very fast‑paced startup environment while embracing change with a can-do attitude.
Demonstrated verbal, listening, and written communication skills are required.
Demonstrated experience in sales, telemarketing, healthcare industry, and heavy outbound appointment setting is significant and strongly preferred. Knowledge of medical terminology.
Previous home health and care management experience preferred.
Benefits
Opportunity to work in a dynamic, fast‑paced, and innovative value‑based provider organization that is transforming kidney care delivery.
Comprehensive medical, dental, vision and life insurance.
Flexible paid leave and vacation policy.
401(k) plan with matching contributions.
About Monogram Health Monogram Health is a leading multispecialty provider of in‑home, evidence‑based care for patients with multiple chronic conditions. The company takes a comprehensive and personalized approach to health, treating not only a disease but all chronic conditions present. Monogram Health employs a robust clinical team with specialists across nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues, prescribe medication, provide guidance, education, and counseling on patient options, and assist with daily needs such as food access, healthy eating, transportation, financial assistance, and more. The organization is available 24/7 to support patients in their home.
#J-18808-Ljbffr