Monogram Health
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Call Center Representative
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Monogram Health The Call Center Representative is the first Monogram Health voice the patient meets. The role involves reaching out to patients over the phone to educate them about existing benefits of their healthcare plan and encouraging enrollment into our program. The Patient Care Center is open and staffed seven (7) days per week between core business hours of 8:00 am to 7:00 pm (CST) Monday through Friday, and 8:00 am – 5:00 pm (CST) Saturday and Sunday. Selected individuals will work on‑site and may be required to work weekends and holidays. All Patient Care Center staff are expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity. Roles and Responsibilities
Conduct a high volume of outbound calls, hot or cold leads, to prospective patients and receive inbound calls from patients and providers. Effectively communicate and sell the value of Monogram Health based on the needs of patients to increase enrollment. Conduct outreach to existing patients to schedule annual exams or re‑engage as necessary based on missed or needed visits, reinforcing the value of our services and overcoming objections. Adhere to procedures, workflows, and scripts to ensure confirmation of HIPAA and health plan eligibility and accurate, applicable communications and information about Monogram Health services. Protect patients’ privacy by strictly following HIPAA regulations. Note and enter data into Salesforce as required to support all call activities. Field calls with a positive attitude, building rapport and trust with patients. Support Monogram Health with any tasks required to deliver excellent personalized care and perform all other job‑related duties as assigned. Proficiency in using various software, electronic health record platforms, and multiple screens. Essential Job Functions
Visual acuity – 100 % to read scripts, company literature, electronic files, patient demographics. Hearing – 100 % – ability to hear and respond to phone calls, converse with patients, colleagues, and others. Manual dexterity for repetitive motion – 100 % essential for keyboarding, data entry, call documentation and dispositioning, and computer dialing. Sitting – 100 % Standing – 5 % Walking – 2 % On‑site position – 100 % Position Requirements
High School Diploma or GED required. Must be 18 years of age or older. English language proficiency required; bilingual (Spanish/English) preferred. Proven ability to learn and retain information in an exceptionally fast‑paced environment. Proven ability to balance multiple competing priorities while meeting or exceeding deadlines. Must possess an innate ability to overcome objections. Must be dependable, with a strong dedicated work ethic, attention to detail and accuracy. Thrives in a very fast‑paced start‑up environment while embracing change with a “can‑do” attitude. Demonstrated verbal, listening, and written communication skills are required. Demonstrated experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting is a significant and strongly preferred. Knowledge of medical terminology. Previous home health and care management experience preferred. Benefits
Opportunity to work in a dynamic, fast‑paced, and innovative value‑based provider organization that is transforming the delivery of kidney care. Comprehensive medical, dental, vision and life insurance. Flexible paid leave and vacation policy. 401(k) plan with matching contributions. About Monogram Health
Monogram Health is a leading multispecialty provider of in‑home, evidence‑based care for the most complex patients with multiple chronic conditions. The organization takes a comprehensive and personalized approach to a person’s health, treating not only disease but all chronic conditions such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team that leverages specialists across multiple disciplines—including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care—to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counseling on patient health care options; and assist with daily needs such as food access, healthy eating, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their homes. Its personalized and innovative treatment model has proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.
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Call Center Representative
role at
Monogram Health The Call Center Representative is the first Monogram Health voice the patient meets. The role involves reaching out to patients over the phone to educate them about existing benefits of their healthcare plan and encouraging enrollment into our program. The Patient Care Center is open and staffed seven (7) days per week between core business hours of 8:00 am to 7:00 pm (CST) Monday through Friday, and 8:00 am – 5:00 pm (CST) Saturday and Sunday. Selected individuals will work on‑site and may be required to work weekends and holidays. All Patient Care Center staff are expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity. Roles and Responsibilities
Conduct a high volume of outbound calls, hot or cold leads, to prospective patients and receive inbound calls from patients and providers. Effectively communicate and sell the value of Monogram Health based on the needs of patients to increase enrollment. Conduct outreach to existing patients to schedule annual exams or re‑engage as necessary based on missed or needed visits, reinforcing the value of our services and overcoming objections. Adhere to procedures, workflows, and scripts to ensure confirmation of HIPAA and health plan eligibility and accurate, applicable communications and information about Monogram Health services. Protect patients’ privacy by strictly following HIPAA regulations. Note and enter data into Salesforce as required to support all call activities. Field calls with a positive attitude, building rapport and trust with patients. Support Monogram Health with any tasks required to deliver excellent personalized care and perform all other job‑related duties as assigned. Proficiency in using various software, electronic health record platforms, and multiple screens. Essential Job Functions
Visual acuity – 100 % to read scripts, company literature, electronic files, patient demographics. Hearing – 100 % – ability to hear and respond to phone calls, converse with patients, colleagues, and others. Manual dexterity for repetitive motion – 100 % essential for keyboarding, data entry, call documentation and dispositioning, and computer dialing. Sitting – 100 % Standing – 5 % Walking – 2 % On‑site position – 100 % Position Requirements
High School Diploma or GED required. Must be 18 years of age or older. English language proficiency required; bilingual (Spanish/English) preferred. Proven ability to learn and retain information in an exceptionally fast‑paced environment. Proven ability to balance multiple competing priorities while meeting or exceeding deadlines. Must possess an innate ability to overcome objections. Must be dependable, with a strong dedicated work ethic, attention to detail and accuracy. Thrives in a very fast‑paced start‑up environment while embracing change with a “can‑do” attitude. Demonstrated verbal, listening, and written communication skills are required. Demonstrated experience in sales, telemarketing, in the health care industry and heavy outbound appointment setting is a significant and strongly preferred. Knowledge of medical terminology. Previous home health and care management experience preferred. Benefits
Opportunity to work in a dynamic, fast‑paced, and innovative value‑based provider organization that is transforming the delivery of kidney care. Comprehensive medical, dental, vision and life insurance. Flexible paid leave and vacation policy. 401(k) plan with matching contributions. About Monogram Health
Monogram Health is a leading multispecialty provider of in‑home, evidence‑based care for the most complex patients with multiple chronic conditions. The organization takes a comprehensive and personalized approach to a person’s health, treating not only disease but all chronic conditions such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team that leverages specialists across multiple disciplines—including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care—to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counseling on patient health care options; and assist with daily needs such as food access, healthy eating, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their homes. Its personalized and innovative treatment model has proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.
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