Colonial Downs
Job Summary
The Mutuel Clerk processes pari‑mutuel wagering transactions into a totalization system using Tote. The position provides wagering terminals to satisfy State Racing Commission regulations, IRS regulations, and Fair Grounds’ standards, delivering professional service that meets and exceeds customer and company expectations.
Essential Duties and Responsibilities
Processes customer wagering transactions and wagering vouchers through a totalizator terminal and certifies accurate wagering transactions as prescribed by State Racing Commission regulations, IRS regulations and Fair Grounds’ standards.
Accounts for all monies, vouchers, coupons, etc. used in performing job duties and reconciles daily cash handling activities to confirm accuracy of cash received at the beginning of the shift and cash returned at the end of the shift.
Ensures compliance with all operational and regulatory requirements.
Disseminates accurate and real‑time racing and wagering information to customers and escalates requests for information to superiors when needed.
Creates and maintains a working environment conducive to positive morale, quality, creativity and teamwork.
Maintains positive relations with customers and provides service satisfactory to customer and Fair Grounds requirements.
Anticipates and responds to a wide variety of customer needs and requests quickly and efficiently.
Consults with customers to maintain goodwill and obtain satisfactory outcomes for wagering disputes, escalating disputes with superiors when appropriate.
Performs other duties as assigned.
Required Skills and Abilities Must be 21 years or older and able to obtain a Racing License from the Louisiana Racing Commission.
Education and Experience Previous cash‑handling work experience. High school degree or equivalent. Pari‑mutuel industry and cash‑handling experience are desirable but not required. Ability to work in a high‑volume environment. Excellent verbal communication skills with strong attention to detail. Self‑starter who can work with minimum supervision. Ability to work overtime and flexible hours as required, including nights, weekends and holidays.
The requirements listed below are representative of the knowledge, skill, and/or ability required: ability to read and write; ability to define problems, collect data, establish facts and draw valid conclusions; ability to interpret an extensive variety of instructions and deal with several variables; ability to read, analyze and interpret common documentation; ability to respond to common inquiries or complaints from employees, regulatory agencies or staff; ability to write and present information to management in a reasonable manner; ability to perform normal mathematical computations related to the implementation of current duties.
Physical Requirements & Working Conditions Requires contact with gaming patrons on the gaming floor. Constant wrist motion, sit, hear and eye/hand coordination. Frequently speak, read, write, stand, walk, bend and stoop; occasionally lift, carry, push and pull. Physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, stand, walk and reach with arms and hands, bend, and can lift at least 25 pounds. Office/Casino environment; subject to outdoor temperature; exposed to bright lights and noise at times. The work environment is very non‑demanding with a low noise level.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Work With Us Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
Already Work Here? Here’s a link to apply internally: Colonial Downs
#J-18808-Ljbffr
Essential Duties and Responsibilities
Processes customer wagering transactions and wagering vouchers through a totalizator terminal and certifies accurate wagering transactions as prescribed by State Racing Commission regulations, IRS regulations and Fair Grounds’ standards.
Accounts for all monies, vouchers, coupons, etc. used in performing job duties and reconciles daily cash handling activities to confirm accuracy of cash received at the beginning of the shift and cash returned at the end of the shift.
Ensures compliance with all operational and regulatory requirements.
Disseminates accurate and real‑time racing and wagering information to customers and escalates requests for information to superiors when needed.
Creates and maintains a working environment conducive to positive morale, quality, creativity and teamwork.
Maintains positive relations with customers and provides service satisfactory to customer and Fair Grounds requirements.
Anticipates and responds to a wide variety of customer needs and requests quickly and efficiently.
Consults with customers to maintain goodwill and obtain satisfactory outcomes for wagering disputes, escalating disputes with superiors when appropriate.
Performs other duties as assigned.
Required Skills and Abilities Must be 21 years or older and able to obtain a Racing License from the Louisiana Racing Commission.
Education and Experience Previous cash‑handling work experience. High school degree or equivalent. Pari‑mutuel industry and cash‑handling experience are desirable but not required. Ability to work in a high‑volume environment. Excellent verbal communication skills with strong attention to detail. Self‑starter who can work with minimum supervision. Ability to work overtime and flexible hours as required, including nights, weekends and holidays.
The requirements listed below are representative of the knowledge, skill, and/or ability required: ability to read and write; ability to define problems, collect data, establish facts and draw valid conclusions; ability to interpret an extensive variety of instructions and deal with several variables; ability to read, analyze and interpret common documentation; ability to respond to common inquiries or complaints from employees, regulatory agencies or staff; ability to write and present information to management in a reasonable manner; ability to perform normal mathematical computations related to the implementation of current duties.
Physical Requirements & Working Conditions Requires contact with gaming patrons on the gaming floor. Constant wrist motion, sit, hear and eye/hand coordination. Frequently speak, read, write, stand, walk, bend and stoop; occasionally lift, carry, push and pull. Physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, stand, walk and reach with arms and hands, bend, and can lift at least 25 pounds. Office/Casino environment; subject to outdoor temperature; exposed to bright lights and noise at times. The work environment is very non‑demanding with a low noise level.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Work With Us Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
Already Work Here? Here’s a link to apply internally: Colonial Downs
#J-18808-Ljbffr