TempWorks Software Incorporated
Field Service Technician II
TempWorks Software Incorporated, Wake Forest, North Carolina, us, 27588
Description
This is a 9-month project, at times they will travel locally to client sites within driving distance and be home each night. At other times they will fly to other locations within their region. When they are flying, they will be travelling overnight from Sunday to Thursday and won’t be home until the end of the week. The working days will still be Monday to Friday, even though in some cases the candidate will be traveling overnight starting Sunday. Friday would be a meeting (remote) with their team lead once they are back home. OT may be required. Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle.
Skills and Qualifications
Minimum 2 to 3+ years of field service experience, specifically in commercial printers required
Certifications or education: Lexmark printer certification nice to have
Must be able to do extensive traveling via plane and / or car
Must have commercial / large printer experience; Lexmark printer certification nice to have
Experience working on commercial printers and have an electronics / mechanical aptitude
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Working knowledge of the Microsoft Office application suite including MS Outlook
Experience with multi-platform Windows O/S required
Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
Ability to work independently in a retail environment
Ability to lift up to 50lbs.
Excellent customer service skills and professionalism
Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Demonstrated capability to achieve results in a fast-paced, client-driven environment
Duties and Responsibilities
Onsite at client locations
How many miles per day will the contractor be driving? Will vary depending on client locations
Should be located within 75 miles Wake Forest NC 27587
Project focus on upgrading advanced commercial printers at retail locations
Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
Provide on‑site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
Install and remove equipment and systems as required
Responsible for day‑to‑day operation of applications and equipment and serve as a customer contact on technical and service‑related problems
Ensure that all schedules, transmission, on‑line systems, and problems are resolved in an accurate and timely manner
Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
Determine the most cost‑effective repair / resolution to minimize customer downtime
Pay Rate - $23.00 Please send resume to info@peaksystemsinc.com OR jrosenberg@peaksystemsinc.com OR mirza@peaksystemsinc.com
#J-18808-Ljbffr
Skills and Qualifications
Minimum 2 to 3+ years of field service experience, specifically in commercial printers required
Certifications or education: Lexmark printer certification nice to have
Must be able to do extensive traveling via plane and / or car
Must have commercial / large printer experience; Lexmark printer certification nice to have
Experience working on commercial printers and have an electronics / mechanical aptitude
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Working knowledge of the Microsoft Office application suite including MS Outlook
Experience with multi-platform Windows O/S required
Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
Ability to work independently in a retail environment
Ability to lift up to 50lbs.
Excellent customer service skills and professionalism
Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Demonstrated capability to achieve results in a fast-paced, client-driven environment
Duties and Responsibilities
Onsite at client locations
How many miles per day will the contractor be driving? Will vary depending on client locations
Should be located within 75 miles Wake Forest NC 27587
Project focus on upgrading advanced commercial printers at retail locations
Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
Provide on‑site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
Install and remove equipment and systems as required
Responsible for day‑to‑day operation of applications and equipment and serve as a customer contact on technical and service‑related problems
Ensure that all schedules, transmission, on‑line systems, and problems are resolved in an accurate and timely manner
Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
Determine the most cost‑effective repair / resolution to minimize customer downtime
Pay Rate - $23.00 Please send resume to info@peaksystemsinc.com OR jrosenberg@peaksystemsinc.com OR mirza@peaksystemsinc.com
#J-18808-Ljbffr