AppleOne
Job Description
Job Description
This Credit And Collections Position Features:
Accounts Receivable – Commercial Collections
Position Overview
The Accounts Receivable Collections Specialist is responsible for managing delinquent commercial accounts and ensuring timely recovery of outstanding balances. This role involves contacting customers to arrange payment, maintaining detailed account records, and collaborating closely with A/R clerks and other team members to resolve payment issues efficiently and professionally.
Key Responsibilities
Locate, contact, and monitor accounts with overdue balances using phone and computer systems.
Communicate professionally with customers to determine reasons for late payments and discuss repayment options.
Encourage and negotiate payment arrangements in alignment with company policies.
Receive and process customer payments, ensuring accurate delivery to the posting clerk.
Maintain detailed records of customer communications, payment commitments, and collection activity.
Apply and process credit applications as required.
Address customer inquiries about account statements, terms, and billing discrepancies.
Update correspondence and account information to ensure records are accurate and current.
Resolve disputes and document address or account changes promptly.
Additional Responsibilities
Perform general administrative and clerical duties, including answering phones, filing, data entry, and report writing.
Assist in maintaining organized customer files and correspondence.
Provide support to other accounting or credit team members as needed.
Required Skills and Abilities
Strong active listening and communication skills.
Ability to convey information clearly and professionally.
Proficient in interpreting and understanding written business documents.
Excellent time management and organizational skills.
Basic mathematical proficiency for calculating payments and resolving discrepancies.
Strong problem-solving skills, applying logic and reasoning to identify effective solutions.
Emotional intelligence and awareness to handle sensitive customer interactions and adapt communication style accordingly.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1036
Company DescriptionAccounts Receivable – Commercial Collections
Position Overview
The Accounts Receivable Collections Specialist is responsible for managing delinquent commercial accounts and ensuring timely recovery of outstanding balances. This role involves contacting customers to arrange payment, maintaining detailed account records, and collaborating closely with A/R clerks and other team members to resolve payment issues efficiently and professionally.
Key Responsibilities
Locate, contact, and monitor accounts with overdue balances using phone and computer systems.
Communicate professionally with customers to determine reasons for late payments and discuss repayment options.
Encourage and negotiate payment arrangements in alignment with company policies.
Receive and process customer payments, ensuring accurate delivery to the posting clerk.
Maintain detailed records of customer communications, payment commitments, and collection activity.
Apply and process credit applications as required.
Address customer inquiries about account statements, terms, and billing discrepancies.
Update correspondence and account information to ensure records are accurate and current.
Resolve disputes and document address or account changes promptly.
Additional Responsibilities
Perform general administrative and clerical duties, including answering phones, filing, data entry, and report writing.
Assist in maintaining organized customer files and correspondence.
Provide support to other accounting or credit team members as needed.
Required Skills and Abilities
Strong active listening and communication skills.
Ability to convey information clearly and professionally.
Proficient in interpreting and understanding written business documents.
Excellent time management and organizational skills.
Basic mathematical proficiency for calculating payments and resolving discrepancies.
Strong problem-solving skills, applying logic and reasoning to identify effective solutions.
Emotional intelligence and awareness to handle sensitive customer interactions and adapt communication style accordingly.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1036
This company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.