Swoon Staffing is hiring: Customer Service Representative in Peoria

12 month contract for a CSR role with a leading client in Peoria, IL area. APPLY NOW!

Title: Customer Service Representative- we have multiple openings-one day, one night

Location: Peoria, IL

Workplace type: 100% onsite (M-F, 40 hour work week)

Type: Contract

Pay: $17.50/hr w2-no flex

IV type: 1 round panel IV

Length: 12 months- possibility to extend contract

Screenings: no tech, full panel drug and background once hired

+optional benefits

Must haves:

• possibly flex with nightshift work
• Years of experience: 1-2 years
• Degree requirement: HS diploma/GED min
• Computer skills: Browsing and interface control. Typing skills.
• Previous experience with computer applications, such as Microsoft Office 365 products, Microsoft Teams and basic language platforms.

• (Desired) Multilingual.

Disqualifiers/Red Flags/Overqualifications: Who cannot work on a night shift schedule; looking for remote work; can’t go for an onsite interview

Soft Skills

• (Required) Teamwork and good attitude.
• Verbal communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Ability to work as a team, communicate effectively, be heard, be clear.
• Ability to multitask in regard to speaking and typing.
• Bilingual or Multilingual skills are a plus but not required.

Summary:

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

• Ability to work independently and manage one’s time.

• Ability to accurately document and record customer/client information.

• Previous experience with computer applications, such as Microsoft Word and