H&M
Department Supervisor - Boston Local Flagship
2 days ago – Be among the first 25 applicants
About the Role As a Department Supervisor, you will support the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. You will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.
A Day in the Life Customer Sales & Profit
Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
Represent yourself and the H&M brand positively during customer interactions.
Identify commercial opportunities and work with your Department Manager to act on them.
Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products to customers.
Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
Handle all admin routines for people and operations correctly.
Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
Ensure your team provides product and fashion knowledge and other relevant information during customer interactions.
Team & Development
Retain and share your knowledge and skills with the Store team.
Collaborate, plan, and work with the in‑store Visual Merchandiser team.
Give and receive feedback with colleagues to learn, develop and support each other.
Communicate regularly with store colleagues to inform, motivate and inspire – daily and weekly meetings.
Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
Retail Operations / Visual & Commercial Execution
Secure a clean and tidy sales floor and back‑of‑house including stockroom areas.
Maintain high‑fashion quality, visual and commercial product presentation, and garment care.
Ensure good stock levels and provide input on allocation to the Area team.
Oversee the full garment cycle – from delivery to presentation – and fitting room routines according to internal standards and tools.
Follow best practice for OMNI services and in‑store tech services/tools.
Maintain price signs and balance throughout the store following global and local strategies.
Update and upkeep back‑of‑house areas for all colleagues.
Open and close the store daily.
Qualifications Who You Are
Emerging leader who enjoys taking responsibility.
Ambitious, an effective communicator, supportive, analytical problem‑solver, capable of working with numbers and managing statistics.
Achievement‑oriented, motivated by performance and competition, truly customer centric.
Why You’ll Love Working at H&M
We value diverse backgrounds including race, ethnicity, gender, age, religion, sexual orientation, and disability.
We are guided by our 7 unique values that have been part of our success for over 75 years.
You’ll have access to Colleague Resource Groups (CRGs) for community and networking opportunities.
We are inclusive and encourage you to be yourself at work.
You will have access to a global talent community with unlimited career growth.
We support overall wellbeing with comprehensive benefits: health insurance, wellness and family support programs, retirement plan, paid leave, paid time off, and community day.
You’ll be able to express your personal style with an employee discount at H&M, Other Stories, and COS.
Additional Information Compensation:
Expected base salary range is $21.65 - $24.37 hourly.
EEOC Code: SLS
Pay Status: Non-Exempt, Hourly
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. Additional duties may be assigned.
**H&M has assessed this posted range of compensation as accurate at the time of posting. The range may be modified in the future. We may ultimately pay more or less depending on qualifications.
Benefits:
We offer all employees attractive benefits worldwide. All employees receive a staff discount card usable on all H&M Group brands. The H&M Incentive Program (HIP) is available. Local markets may offer additional perks.
We offer: 25% Staff Discount; Medical, Pharmacy, Vision and Dental Coverage; Employee Assistance Program; Vacation, Wellness, Holiday and Parental Pay; 401K; Commuter Benefits; Health and Dependent Care FSA; Voluntary Benefits.
Inclusion & Diversity H&M is part of the H&M Group. We are determined to create inclusive, diverse, and equitable workplaces. Our teams combine knowledge, experience, and ideas. We aim for a fair and equal process and ask you not to attach a cover letter to avoid bias.
Company Description At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion, a world with one ultimate goal: to unleash your self‑expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
Seniority level Not Applicable
Employment type Full‑time
Job function Retail
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About the Role As a Department Supervisor, you will support the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. You will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.
A Day in the Life Customer Sales & Profit
Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
Represent yourself and the H&M brand positively during customer interactions.
Identify commercial opportunities and work with your Department Manager to act on them.
Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products to customers.
Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
Handle all admin routines for people and operations correctly.
Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
Ensure your team provides product and fashion knowledge and other relevant information during customer interactions.
Team & Development
Retain and share your knowledge and skills with the Store team.
Collaborate, plan, and work with the in‑store Visual Merchandiser team.
Give and receive feedback with colleagues to learn, develop and support each other.
Communicate regularly with store colleagues to inform, motivate and inspire – daily and weekly meetings.
Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
Retail Operations / Visual & Commercial Execution
Secure a clean and tidy sales floor and back‑of‑house including stockroom areas.
Maintain high‑fashion quality, visual and commercial product presentation, and garment care.
Ensure good stock levels and provide input on allocation to the Area team.
Oversee the full garment cycle – from delivery to presentation – and fitting room routines according to internal standards and tools.
Follow best practice for OMNI services and in‑store tech services/tools.
Maintain price signs and balance throughout the store following global and local strategies.
Update and upkeep back‑of‑house areas for all colleagues.
Open and close the store daily.
Qualifications Who You Are
Emerging leader who enjoys taking responsibility.
Ambitious, an effective communicator, supportive, analytical problem‑solver, capable of working with numbers and managing statistics.
Achievement‑oriented, motivated by performance and competition, truly customer centric.
Why You’ll Love Working at H&M
We value diverse backgrounds including race, ethnicity, gender, age, religion, sexual orientation, and disability.
We are guided by our 7 unique values that have been part of our success for over 75 years.
You’ll have access to Colleague Resource Groups (CRGs) for community and networking opportunities.
We are inclusive and encourage you to be yourself at work.
You will have access to a global talent community with unlimited career growth.
We support overall wellbeing with comprehensive benefits: health insurance, wellness and family support programs, retirement plan, paid leave, paid time off, and community day.
You’ll be able to express your personal style with an employee discount at H&M, Other Stories, and COS.
Additional Information Compensation:
Expected base salary range is $21.65 - $24.37 hourly.
EEOC Code: SLS
Pay Status: Non-Exempt, Hourly
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. Additional duties may be assigned.
**H&M has assessed this posted range of compensation as accurate at the time of posting. The range may be modified in the future. We may ultimately pay more or less depending on qualifications.
Benefits:
We offer all employees attractive benefits worldwide. All employees receive a staff discount card usable on all H&M Group brands. The H&M Incentive Program (HIP) is available. Local markets may offer additional perks.
We offer: 25% Staff Discount; Medical, Pharmacy, Vision and Dental Coverage; Employee Assistance Program; Vacation, Wellness, Holiday and Parental Pay; 401K; Commuter Benefits; Health and Dependent Care FSA; Voluntary Benefits.
Inclusion & Diversity H&M is part of the H&M Group. We are determined to create inclusive, diverse, and equitable workplaces. Our teams combine knowledge, experience, and ideas. We aim for a fair and equal process and ask you not to attach a cover letter to avoid bias.
Company Description At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion, a world with one ultimate goal: to unleash your self‑expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
Seniority level Not Applicable
Employment type Full‑time
Job function Retail
#J-18808-Ljbffr