Sr. Office Assistant - Human Resources

Overview Forsyth County Human Resources is seeking a dedicated Sr. Office Assistant to support our dynamic human resources team. This role serves as the first point of contact for employees and citizens interacting with the HR department. The ideal candidate will be great at multi-tasking, detail oriented and enjoy working with all levels of employees. The Sr. Office Assistant provides prompt customer service for employee issues, requires excellent communication skills and the ability to triage requests. This position creates new employee packets, manages employee records, sorts mail, organizes and updates files, scans documents, orders supplies, receives and processes invoices, and prepares reports. The employee in this position is responsible for the ongoing inventory and oversight of the department’s storage area. On a daily basis, the employee will answer high volumes of phone calls and emails, and perform other administrative tasks and projects as needed. This position reports to the Deputy Human Resources Director and supports the HR Director and HR staff.

Qualifications and Requirements To be successful in the role of Sr. Office Assistant for human resources, you must be able to consistently demonstrate the following:

Exceptional interpersonal skills

Demonstrate the highest degree of discretion and confidentiality

Be adept at problem-solving, including being able to identify issues and resolve problems for applicants and current employees

Support internal and external inquiries and requests related to the HR department

Strong data entry skills

Excellent written and verbal communication skills with the ability to communicate with all levels throughout the organization and external customers

Must be able to prioritize and plan work as to use time efficiently

Keen attention to detail and grammar

Dependable and able to follow instructions

Strong conflict resolution skills

Present the appropriate balance between regard for county policy and concern for employees

Strong sense of accountability and sound personal judgement

Advanced proficiency in MS Office 365 (Word, Excel, PowerPoint, etc.)

The ideal candidate will have:

Working knowledge of HR functions and best practices

Working knowledge of human resources databases

Comfort level with using county websites and software

Knowledge of Oracle Human Capital Management (HCM)

Graduation from high school or GED

At least two years of office/clerical work

Knowledge of human resources functions and responsibilities preferred

Knowledge of the I-9 process and eVerify preferred

Knowledge of Microsoft Office suite and computers

Additional qualifications and responsibilities:

Lifting up to 10 lbs occasionally or sitting most of the time

Sets priorities of calls and provides information and guidance to clients, other agencies, and the public.

Contacts vendors to provide or secure information to resolve problems or obtain needed materials.

Establishes, prepares, maintains, processes, and/or audits a variety of forms, records, and reports requiring significant knowledge of policies, procedures, and guidelines.

Updates records and initiates paperwork for changes, gathers information, and organizes and distributes according to specific guidelines.

Maintains and accesses information systems to respond to requests; independently produces documents, reports, and publications within specific guidelines.

Coordinates the process of ordering, distributing, and inventorying supplies and equipment.

Utilizes computer to prepare a variety of documents with varying formats and deadlines, and/or varying levels of difficulty.

Accesses automated systems to establish, retrieve, review, update, and revise a variety of office records; may input legal, medical, scientific, statistical, financial or other technical information requiring considerable knowledge of special terminology; provides technical assistance to staff in accessing systems.

Maintains and controls office filing system(s) where components and guidelines may vary; locates, extracts, and summarizes information from files; initiates process of purging and updating files; may determine release of information according to established procedures and confidentiality guidelines.

Screens mail, prioritizes pulls and attaches related documents, and routes appropriately.

Processes all department invoices and payments

Performs related work as required.

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