InCommunity
Norcross, GA
Position Type: Full Time Essential Job Duties and Responsibilities Scheduling & Coverage
Create and publish weekly/biweekly schedules for assigned homes/programs to meet required coverage and support needs.
Coordinate same-day coverage for call-outs, late arrivals, and emergency staffing needs.
Contact qualified staff for open shifts and confirm coverage, start times, and location expectations.
Maintain an updated staffing roster (availability, training status, restrictions, approved overtime rules).
Timekeeping & Attendance Support
Track call-outs, tardiness, no-call/no-show incidents, and shift swaps; ensure documentation is complete and timely.
Partner with supervisors and People & Culture to ensure schedules align with payroll deadlines and timekeeping practices.
Communication & Customer Service
Communicate schedule changes clearly to staff and supervisors (text/email/phone per policy).
Provide professional, calm communication during high-pressure staffing shortages.
Compliance & Risk Awareness (IDD-specific)
Support staffing that aligns with program requirements and safety expectations (e.g., coverage plans, training completion, medication-trained staff when needed).
Flag recurring staffing gaps, overtime risks, or trends that may affect quality/safety and elevate appropriately.
Reporting & Continuous Improvement
Produce simple weekly reports: open shifts filled, overtime hours, agency usage (if applicable), call-out trends, and chronic gaps.
Recommend practical improvements to scheduling processes (templates, call-out workflow, coverage lists).
Other duties as assigned to support 24/7 operations.
Education, Certifications & Experience Requirements
High School Diploma or GED required. Associate degree preferred.
Proven 2+ years of scheduling, staffing coordination, dispatch, or workforce coordination experience in a 24/7 environment in healthcare, behavioral health, home health, long-term care, or IDD preferred.
Familiarity with staffing ratios, shift differentials, and overtime controls.
Strong computer skills using scheduling software, Excel/Google Sheets, HRIS/timekeeping systems. Paycom experience or similar software required.
Ability to manage frequent interruptions and solve coverage needs quickly.
Work Environment & Physical Demands
Moderate noise level typical of office or program setting.
Typical physical requirements including moving personal belongings, light equipment, materials to and from meeting locations, etc.
Expected to be on call 24/7 unless other arrangements are made ahead of time.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This is a salaried, exempt position that requires flexibility. Standard office hours are expected, but the role will require visits to community homes, attendance at evening/weekend team meetings, and participation in an on-call rotation.
Work is performed in both an office environment and in community-based homes.
Travel Required
This position requires limited travel throughout Metro Atlanta.
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Position Type: Full Time Essential Job Duties and Responsibilities Scheduling & Coverage
Create and publish weekly/biweekly schedules for assigned homes/programs to meet required coverage and support needs.
Coordinate same-day coverage for call-outs, late arrivals, and emergency staffing needs.
Contact qualified staff for open shifts and confirm coverage, start times, and location expectations.
Maintain an updated staffing roster (availability, training status, restrictions, approved overtime rules).
Timekeeping & Attendance Support
Track call-outs, tardiness, no-call/no-show incidents, and shift swaps; ensure documentation is complete and timely.
Partner with supervisors and People & Culture to ensure schedules align with payroll deadlines and timekeeping practices.
Communication & Customer Service
Communicate schedule changes clearly to staff and supervisors (text/email/phone per policy).
Provide professional, calm communication during high-pressure staffing shortages.
Compliance & Risk Awareness (IDD-specific)
Support staffing that aligns with program requirements and safety expectations (e.g., coverage plans, training completion, medication-trained staff when needed).
Flag recurring staffing gaps, overtime risks, or trends that may affect quality/safety and elevate appropriately.
Reporting & Continuous Improvement
Produce simple weekly reports: open shifts filled, overtime hours, agency usage (if applicable), call-out trends, and chronic gaps.
Recommend practical improvements to scheduling processes (templates, call-out workflow, coverage lists).
Other duties as assigned to support 24/7 operations.
Education, Certifications & Experience Requirements
High School Diploma or GED required. Associate degree preferred.
Proven 2+ years of scheduling, staffing coordination, dispatch, or workforce coordination experience in a 24/7 environment in healthcare, behavioral health, home health, long-term care, or IDD preferred.
Familiarity with staffing ratios, shift differentials, and overtime controls.
Strong computer skills using scheduling software, Excel/Google Sheets, HRIS/timekeeping systems. Paycom experience or similar software required.
Ability to manage frequent interruptions and solve coverage needs quickly.
Work Environment & Physical Demands
Moderate noise level typical of office or program setting.
Typical physical requirements including moving personal belongings, light equipment, materials to and from meeting locations, etc.
Expected to be on call 24/7 unless other arrangements are made ahead of time.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This is a salaried, exempt position that requires flexibility. Standard office hours are expected, but the role will require visits to community homes, attendance at evening/weekend team meetings, and participation in an on-call rotation.
Work is performed in both an office environment and in community-based homes.
Travel Required
This position requires limited travel throughout Metro Atlanta.
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