Lush Fresh Handmade Cosmetics
Assistant Manager - Bucktown
Lush Fresh Handmade Cosmetics, Chicago, Illinois, United States, 60290
Ever wondered what it’s like behind the bubbles?
lushcareers
Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, sustainable communities, and giving back through the Charity Pot Program.
We Offer
A fun and funky store atmosphere where individualism is encouraged
A 50% discount on all our products to keep you smelling and feeling fresh
An unconventional retail structure to support your entrepreneurial spirit
The opportunity for growth as Lush loves to promote from within
Assistant Manager As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff, and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The ASM supports the Shop Manager and picks up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.
Responsibilities
Customer Service: collaborate with your team to exceed daily sales goals and ensure a unique, inclusive customer experience.
Building the Brand: educate customers and staff on brand values and articulate positions on animal testing, vegetarian, handmade, and naked packaging.
Product Passion: deepen product knowledge and make informed recommendations for every need.
Driving Sales: demonstrate strong business acumen and impact metrics through behaviors on the floor.
Lead Fearlessly: support your team on the sales floor, answer questions, remove obstacles, problem‑solve, and motivate them to meet sales goals.
Grow Talent: own development, assess performance, seek feedback, and coach the team by example.
Be Real: adapt to the needs of the business as required.
Live with Purpose: engage the team at every level to build strong peer and customer relationships.
Recruitment & Selection: support staffing with top‑performing staff by recruiting, hiring, and succession planning.
Staff Development: collaborate on plans that improve engagement, retention, performance, and DEIB practices.
Operational Excellence
Policies and Procedures: support compliance with opening/closing, product integrity, respectful workplace, health and safety, and daily communication.
Stock and Inventory: train the inventory team to abide by standards and manage ordering within budget.
Visuals and Merchandising: support the team to maintain a clean, beautiful work environment and follow merchandising standards.
Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled and that breaks and meals are recorded accurately.
Qualifications Required
1-3 years managing or supervising in a retail environment
Excellent listening, communication, and organizational skills
Strong customer service, supervisory, and sales skills
Knowledge and interest in skincare, natural beauty, and ethical business
Flexible hours to meet shop needs, including holidays, evenings, and weekends
Preferred
Experience with consultation‑based customer service models
Ability to develop and train staff through positive coaching and feedback
Proficient in Excel, Microsoft Suite, and adaptable to other systems
Basic HR skills in hiring, scheduling, training, and performance management
Experience in cross‑cultural collaboration and DEIB or social justice training
Fluency in Spanish, French, or other languages
Equal Opportunity Lush North America supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, or other characteristics protected by law.
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We Offer
A fun and funky store atmosphere where individualism is encouraged
A 50% discount on all our products to keep you smelling and feeling fresh
An unconventional retail structure to support your entrepreneurial spirit
The opportunity for growth as Lush loves to promote from within
Assistant Manager As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff, and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The ASM supports the Shop Manager and picks up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.
Responsibilities
Customer Service: collaborate with your team to exceed daily sales goals and ensure a unique, inclusive customer experience.
Building the Brand: educate customers and staff on brand values and articulate positions on animal testing, vegetarian, handmade, and naked packaging.
Product Passion: deepen product knowledge and make informed recommendations for every need.
Driving Sales: demonstrate strong business acumen and impact metrics through behaviors on the floor.
Lead Fearlessly: support your team on the sales floor, answer questions, remove obstacles, problem‑solve, and motivate them to meet sales goals.
Grow Talent: own development, assess performance, seek feedback, and coach the team by example.
Be Real: adapt to the needs of the business as required.
Live with Purpose: engage the team at every level to build strong peer and customer relationships.
Recruitment & Selection: support staffing with top‑performing staff by recruiting, hiring, and succession planning.
Staff Development: collaborate on plans that improve engagement, retention, performance, and DEIB practices.
Operational Excellence
Policies and Procedures: support compliance with opening/closing, product integrity, respectful workplace, health and safety, and daily communication.
Stock and Inventory: train the inventory team to abide by standards and manage ordering within budget.
Visuals and Merchandising: support the team to maintain a clean, beautiful work environment and follow merchandising standards.
Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled and that breaks and meals are recorded accurately.
Qualifications Required
1-3 years managing or supervising in a retail environment
Excellent listening, communication, and organizational skills
Strong customer service, supervisory, and sales skills
Knowledge and interest in skincare, natural beauty, and ethical business
Flexible hours to meet shop needs, including holidays, evenings, and weekends
Preferred
Experience with consultation‑based customer service models
Ability to develop and train staff through positive coaching and feedback
Proficient in Excel, Microsoft Suite, and adaptable to other systems
Basic HR skills in hiring, scheduling, training, and performance management
Experience in cross‑cultural collaboration and DEIB or social justice training
Fluency in Spanish, French, or other languages
Equal Opportunity Lush North America supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, or other characteristics protected by law.
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