Marel
Field Service Engineer Meat page is loaded## Field Service Engineer Meatlocations:
US - Des Moines, IAtime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
19649The Field Service Engineer (FSE) is the front-line field service representative and is responsible for fulfilling the customer’s expectations during field service activities. The FSE is experienced in Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process. The FSE may mentor junior FSEs and provide basic training.What you will be doingThe FSE:Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress.Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on Marel equipment / solutions and carry out routine maintenance jobsEnsures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcomeSets priorities in accordance with the needs of the company and the customerEnsures the customer will experience a confident, emphatic and competent service from the organizationEnsures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according the company’s processes to ensure the right support to the customerFollows company processes consistently:Secure a meeting with the customer upon arrival onsite and receive briefing from the customerPrepare and execute the work as agreed with the customerManage the customer experienceIdentify sales and service opportunitiesIdentify/update/validate information of the Installed BaseProcess hours and expensesTechnical reportingKeep stakeholders informed and updatedInform the Customer Support about arrival time if outside of expected windowConfirm reception of a work order to the resource plannerUpdate Customer Support and customer on progress of the workDebrief customer on work done and performance of the machineReport on quality issues and non-conformity (NCR)Other duties assigned as required by the businessCANDIDATES NEED TO BE LOCATED IN THE CENTRAL MIDWEST (IOWA, NEBRASKA, MISSOURI, ILLINOIS) OR IN NORTH CAROLINA.What we are looking forKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Ability to execute agreed tasks & deadlines against performance criteria (KPI)Result orientation, ability to follow through and respect deadlinesCustomer face-to-face interaction skills and commercial service skillsSocial perceptivenessTechnical competence in an engineering disciplineComputer literateGood grammar and communication skillsEducation, Knowledge, and ExperienceDegree in Mechanical, Electrical and/or Software engineering or similar knowledge levelTechnical college degree preferredRecognized product training on food processing equipment preferred.Strong communicator with analytical skill and the ability to work under pressureExcellent English skills, both written and verbalExperience with and comfort working in a multi-cultural, multi-discipline organization is an advantage.Why work for JBT MarelWe are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.We foster a genuine, inclusive team culture, enjoying collaborative working across our global teams to deliver world-class projects.We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.The estimated hourly pay range for this role is $25.00 - $35.00 an hour. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging are fundamental values to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.Equal Opportunity Employment:JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit, and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524locations:
US - Des Moines, IAtime type:
Full timeposted on:
Posted 2 Days AgoJBT Marel is a leading global provider of integrated technology, equipment, software, and services to the food and beverage industry. Driven by a singular purpose—to transform the future of food—we empower businesses to stay ahead in a rapidly evolving market.Whether you operate in animal protein, plant-based products, fresh produce, ready meals, beverages, or beyond, we’re here to work with you. We combine transformative technology, applied knowledge, and holistic thinking to solve your most pressing challenges and support your most ambitious goals.JBT Marel unites JBT and Marel, two pioneering companies with complementary strengths. With our combined portfolios, we’re exceptionally well-equipped to provide you with precisely the solutions you need. And with 12,000 talented professionals and a presence in over 30 countries, we offer a world of expertise and service excellence.Guided by sustainability and working in close partnership, we’re here to help you make a meaningful difference. Together, let’s transform the future of food. #J-18808-Ljbffr
US - Des Moines, IAtime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
19649The Field Service Engineer (FSE) is the front-line field service representative and is responsible for fulfilling the customer’s expectations during field service activities. The FSE is experienced in Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process. The FSE may mentor junior FSEs and provide basic training.What you will be doingThe FSE:Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress.Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on Marel equipment / solutions and carry out routine maintenance jobsEnsures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcomeSets priorities in accordance with the needs of the company and the customerEnsures the customer will experience a confident, emphatic and competent service from the organizationEnsures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according the company’s processes to ensure the right support to the customerFollows company processes consistently:Secure a meeting with the customer upon arrival onsite and receive briefing from the customerPrepare and execute the work as agreed with the customerManage the customer experienceIdentify sales and service opportunitiesIdentify/update/validate information of the Installed BaseProcess hours and expensesTechnical reportingKeep stakeholders informed and updatedInform the Customer Support about arrival time if outside of expected windowConfirm reception of a work order to the resource plannerUpdate Customer Support and customer on progress of the workDebrief customer on work done and performance of the machineReport on quality issues and non-conformity (NCR)Other duties assigned as required by the businessCANDIDATES NEED TO BE LOCATED IN THE CENTRAL MIDWEST (IOWA, NEBRASKA, MISSOURI, ILLINOIS) OR IN NORTH CAROLINA.What we are looking forKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Ability to execute agreed tasks & deadlines against performance criteria (KPI)Result orientation, ability to follow through and respect deadlinesCustomer face-to-face interaction skills and commercial service skillsSocial perceptivenessTechnical competence in an engineering disciplineComputer literateGood grammar and communication skillsEducation, Knowledge, and ExperienceDegree in Mechanical, Electrical and/or Software engineering or similar knowledge levelTechnical college degree preferredRecognized product training on food processing equipment preferred.Strong communicator with analytical skill and the ability to work under pressureExcellent English skills, both written and verbalExperience with and comfort working in a multi-cultural, multi-discipline organization is an advantage.Why work for JBT MarelWe are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.We foster a genuine, inclusive team culture, enjoying collaborative working across our global teams to deliver world-class projects.We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.The estimated hourly pay range for this role is $25.00 - $35.00 an hour. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging are fundamental values to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.Equal Opportunity Employment:JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit, and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524locations:
US - Des Moines, IAtime type:
Full timeposted on:
Posted 2 Days AgoJBT Marel is a leading global provider of integrated technology, equipment, software, and services to the food and beverage industry. Driven by a singular purpose—to transform the future of food—we empower businesses to stay ahead in a rapidly evolving market.Whether you operate in animal protein, plant-based products, fresh produce, ready meals, beverages, or beyond, we’re here to work with you. We combine transformative technology, applied knowledge, and holistic thinking to solve your most pressing challenges and support your most ambitious goals.JBT Marel unites JBT and Marel, two pioneering companies with complementary strengths. With our combined portfolios, we’re exceptionally well-equipped to provide you with precisely the solutions you need. And with 12,000 talented professionals and a presence in over 30 countries, we offer a world of expertise and service excellence.Guided by sustainability and working in close partnership, we’re here to help you make a meaningful difference. Together, let’s transform the future of food. #J-18808-Ljbffr