Sagent
Field Service Technician - Industrial Systems
Sagent, Pensacola, Florida, United States, 32573
Field Service Technician - Industrial Systems
Join to apply for the Field Service Technician - Industrial Systems role at Sagent.
Summary Of Job Functions This role is a field-based position responsible for delivering on-site customer support, equipment maintenance, and technical troubleshooting across an assigned geographic region. Field Service Technicians operate independently and are accountable for ensuring equipment uptime, customer satisfaction, and consistent, high-quality service delivery. Technicians must meet all field‑specific requirements, including technical proficiency, demonstrated field readiness, a clean driving record, and successful completion of any required exams, certifications, or licensing. As a Field Service Technician, you will perform scheduled service calls, emergency repairs, and equipment installations for equipment such as scales, slicers, ovens, wrapping stations, and packaging machinery commonly used in grocery stores, delis, and similar retail environments. Reliable transportation is essential; daily driving may account for several hours of your workday while traveling to customer locations within your territory. Training will be provided by experienced Sagent technicians to help ensure you are fully prepared for field assignments. Primary responsibilities include performing calibrations and preventative maintenance (PM) on weighing and wrapping equipment independently within your designated business area.
Key Responsibilities And Duties
Perform on-site repairs, installations, calibrations, and preventative maintenance on customer equipment
Troubleshoot mechanical, electrical, software, and PC-based issues, including module-level diagnostics
Configure, network, and troubleshoot wired and wireless devices
Communicate effectively with customers, clearly explaining findings, next steps, and service work performed
Travel within the assigned service territory; participate in a rotational on-call schedule (typically home nightly)
Maintain an accurate personal inventory of service parts; complete annual counts with less than 5% variance
Accurately document all service activity and close work orders in a timely manner
Submit expense reports and required paperwork promptly
Maintain company-issued equipment including tools, laptop, phone, and test devices
Follow all safety, quality, and regulatory requirements, including Weights & Measures procedures
Assist and collaborate with the Scheduling Analyst, Service Support Team, and field colleagues
Provide detailed problem analysis when escalating issues to higher-level technical personnel
Maintain strong professional relationships with customers, colleagues, sales teams, and leadership
Maintain accurate daily timekeeping and activity punches
Participate in the regional on-call rotation
Perform other related duties as assigned
KEY COMPETENCIES: Knowledge, Proficiency of Acquired Skills, Aptitude, Capability
Strong mechanical aptitude and technical problem-solving ability
Proficiency in diagnosing and resolving electro‑mechanical, electrical, and PC-based issues
Familiarity with Windows and Linux operating systems for device configuration and troubleshooting
Knowledge of TCP/IP networks, device connectivity, and communication protocols
Ability to learn and utilize proprietary service software and diagnostic tools
Strong customer-service orientation with clear, professional communication skills
Proficiency with Microsoft Office (Word, Excel, Outlook)
Ability to obtain and maintain applicable state Weights & Measures licensing
Organized, detail-oriented, and able to work independently
REQUIRED QUALIFICATIONS: Experience, Education, Certifications, Skills
Associate degree in a technical discipline or equivalent experience
Experience installing, repairing, or servicing processor-controlled or PC-based equipment
Valid driver’s license with clean driving record (MVR required)
Ability to pass a criminal background check and pre-employment drug screening
Five (5) years of relevant experience in engineering, electronics, instrumentation, IT, or electromechanical repair (or equivalent combination)
1–3 years of electro‑mechanical repair experience (weighing industry experience preferred)
Customer-facing or field service experience preferred
Ability to obtain required training, certifications, and Weights & Measures licensing
Residence within the assigned service territory
Ability to work overtime (typically 10–15%; may reach 25% based on business needs)
Ability to travel overnight (typically ~10%; may reach 25% based on business needs)
PHYSICAL DEMANDS – WORK ENVIRONMENT The physical demands and work environment described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job, absent undue hardship.
Prolonged periods of driving a vehicle for several hours per day
Prolonged standing, bending, kneeling, or working in tight spaces
Ability to lift and carry up to 80 lbs.
Ability to work in environments with exposure to chemicals, solvents, machinery, moving parts, dust, dirt, cold temperatures, or fumes
Willingness to wear required PPE and protective equipment
Seniority level Mid-Senior level
Employment type Full-time
Job function Engineering and Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Sagent by 2x
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Summary Of Job Functions This role is a field-based position responsible for delivering on-site customer support, equipment maintenance, and technical troubleshooting across an assigned geographic region. Field Service Technicians operate independently and are accountable for ensuring equipment uptime, customer satisfaction, and consistent, high-quality service delivery. Technicians must meet all field‑specific requirements, including technical proficiency, demonstrated field readiness, a clean driving record, and successful completion of any required exams, certifications, or licensing. As a Field Service Technician, you will perform scheduled service calls, emergency repairs, and equipment installations for equipment such as scales, slicers, ovens, wrapping stations, and packaging machinery commonly used in grocery stores, delis, and similar retail environments. Reliable transportation is essential; daily driving may account for several hours of your workday while traveling to customer locations within your territory. Training will be provided by experienced Sagent technicians to help ensure you are fully prepared for field assignments. Primary responsibilities include performing calibrations and preventative maintenance (PM) on weighing and wrapping equipment independently within your designated business area.
Key Responsibilities And Duties
Perform on-site repairs, installations, calibrations, and preventative maintenance on customer equipment
Troubleshoot mechanical, electrical, software, and PC-based issues, including module-level diagnostics
Configure, network, and troubleshoot wired and wireless devices
Communicate effectively with customers, clearly explaining findings, next steps, and service work performed
Travel within the assigned service territory; participate in a rotational on-call schedule (typically home nightly)
Maintain an accurate personal inventory of service parts; complete annual counts with less than 5% variance
Accurately document all service activity and close work orders in a timely manner
Submit expense reports and required paperwork promptly
Maintain company-issued equipment including tools, laptop, phone, and test devices
Follow all safety, quality, and regulatory requirements, including Weights & Measures procedures
Assist and collaborate with the Scheduling Analyst, Service Support Team, and field colleagues
Provide detailed problem analysis when escalating issues to higher-level technical personnel
Maintain strong professional relationships with customers, colleagues, sales teams, and leadership
Maintain accurate daily timekeeping and activity punches
Participate in the regional on-call rotation
Perform other related duties as assigned
KEY COMPETENCIES: Knowledge, Proficiency of Acquired Skills, Aptitude, Capability
Strong mechanical aptitude and technical problem-solving ability
Proficiency in diagnosing and resolving electro‑mechanical, electrical, and PC-based issues
Familiarity with Windows and Linux operating systems for device configuration and troubleshooting
Knowledge of TCP/IP networks, device connectivity, and communication protocols
Ability to learn and utilize proprietary service software and diagnostic tools
Strong customer-service orientation with clear, professional communication skills
Proficiency with Microsoft Office (Word, Excel, Outlook)
Ability to obtain and maintain applicable state Weights & Measures licensing
Organized, detail-oriented, and able to work independently
REQUIRED QUALIFICATIONS: Experience, Education, Certifications, Skills
Associate degree in a technical discipline or equivalent experience
Experience installing, repairing, or servicing processor-controlled or PC-based equipment
Valid driver’s license with clean driving record (MVR required)
Ability to pass a criminal background check and pre-employment drug screening
Five (5) years of relevant experience in engineering, electronics, instrumentation, IT, or electromechanical repair (or equivalent combination)
1–3 years of electro‑mechanical repair experience (weighing industry experience preferred)
Customer-facing or field service experience preferred
Ability to obtain required training, certifications, and Weights & Measures licensing
Residence within the assigned service territory
Ability to work overtime (typically 10–15%; may reach 25% based on business needs)
Ability to travel overnight (typically ~10%; may reach 25% based on business needs)
PHYSICAL DEMANDS – WORK ENVIRONMENT The physical demands and work environment described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job, absent undue hardship.
Prolonged periods of driving a vehicle for several hours per day
Prolonged standing, bending, kneeling, or working in tight spaces
Ability to lift and carry up to 80 lbs.
Ability to work in environments with exposure to chemicals, solvents, machinery, moving parts, dust, dirt, cold temperatures, or fumes
Willingness to wear required PPE and protective equipment
Seniority level Mid-Senior level
Employment type Full-time
Job function Engineering and Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Sagent by 2x
#J-18808-Ljbffr