Redirect Health
Client Success Advocate (Account Manager) - $0 Healthcare for You and Your Entire Family
Healthcare shouldn’t be something you worry about when it comes to taking care of your family.
your healthcare costs $0 out of your paycheck
—and the same is true for your spouse and children.
No monthly premiums. No deductibles. No surprise medical bills.
Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.
This isn’t a perk. It’s part of our mission.
Who We Are Redirect Health exists to
make healthcare affordable for small businesses and people who can’t afford traditional employer insurance
. We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity. If you want your work to matter to families every single day, you’ll find purpose here.
How We Work (Our Core Values in Action) At Redirect Health, our values guide how we show up for each other, our clients, and our members.
We do our best work when we:
Obsess Over People We are always helpful, friendly, and human.
Own It to Completion If we take something on, we see it through.
Always Improve & Adapt We learn quickly and adjust without ego.
Always Start with “Yes, We Can Help You” We lead with solutions and figure out the rest.
Succeed as a Team We win together through trust and collaboration.
Detest Waste & Unnecessary Complexity We remove friction so we can focus on what truly helps people.
If these values resonate with you, you’ll feel at home here.
About This Role Client Success Advocate
exists to manage and strengthen relationships with our clients so they understand, trust, and continue to choose Redirect Health for their employees and families.
In this role, you will:
Serve clients, brokers, and internal Customer Success and care teams
Be responsible for client retention, renewal success, and client satisfaction across an assigned book of business
Directly impact the growth and stability of Redirect Health by helping clients and their employees fully understand and use their healthcare benefits
This is an ideal role for someone who:
Enjoys relationship-building, problem-solving, and proactive client communication
Takes ownership and follows through
Wants their work to have real-world impact
What You’ll Do In this role, you will:
Own:
Ongoing client relationships, renewals, and retention for an assigned group of clients
Support:
Clients and members by helping them understand and navigate their healthcare benefits and resolve benefit-related challenges
Collaborate with:
Healthcare Consultants, AR Specialists, Brokers, Care Logistics, Claims, and Member Success teams
Improve:
Renewal outcomes, enrollment growth, and client experience by using data, feedback, and proactive communication
Advocate for:
Clients and their employees by representing their needs and feedback across Redirect Health teams
A strong performer in this role is known for:
Building trusted, long-term relationships with clients and brokers
Approaching challenges with empathy, ownership, and a solutions-oriented mindset
Consistently improving renewal, enrollment, and satisfaction results
How Success Is Measured Success in this role is measured by:
Net renewal growth across assigned clients
Increases in employee and dependent enrollment
Client satisfaction among key client and broker stakeholders
Member satisfaction, measured through NPS and issue resolution outcomes
What We’re Looking For We’re looking for someone who:
Brings relevant experience in customer service, account management, or client success
Communicates clearly and with empathy
Takes ownership and follows through
Enjoys simplifying complex problems
Works well across teams and roles
Cares deeply about helping people
Healthcare experience, licensing, or certifications:
Preferred
What You’ll Earn Salary range:
$50,000–$70,000 per year
Bonus or incentive opportunities:
Up to fifteen thousand per year
FREE healthcare for you and your entire family
Dental & Vision insurance
Paid time off & sick time
401(k) access
A mission-driven team that believes in doing the right thing
Ready to Make a Difference? If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.
#J-18808-Ljbffr
your healthcare costs $0 out of your paycheck
—and the same is true for your spouse and children.
No monthly premiums. No deductibles. No surprise medical bills.
Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.
This isn’t a perk. It’s part of our mission.
Who We Are Redirect Health exists to
make healthcare affordable for small businesses and people who can’t afford traditional employer insurance
. We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity. If you want your work to matter to families every single day, you’ll find purpose here.
How We Work (Our Core Values in Action) At Redirect Health, our values guide how we show up for each other, our clients, and our members.
We do our best work when we:
Obsess Over People We are always helpful, friendly, and human.
Own It to Completion If we take something on, we see it through.
Always Improve & Adapt We learn quickly and adjust without ego.
Always Start with “Yes, We Can Help You” We lead with solutions and figure out the rest.
Succeed as a Team We win together through trust and collaboration.
Detest Waste & Unnecessary Complexity We remove friction so we can focus on what truly helps people.
If these values resonate with you, you’ll feel at home here.
About This Role Client Success Advocate
exists to manage and strengthen relationships with our clients so they understand, trust, and continue to choose Redirect Health for their employees and families.
In this role, you will:
Serve clients, brokers, and internal Customer Success and care teams
Be responsible for client retention, renewal success, and client satisfaction across an assigned book of business
Directly impact the growth and stability of Redirect Health by helping clients and their employees fully understand and use their healthcare benefits
This is an ideal role for someone who:
Enjoys relationship-building, problem-solving, and proactive client communication
Takes ownership and follows through
Wants their work to have real-world impact
What You’ll Do In this role, you will:
Own:
Ongoing client relationships, renewals, and retention for an assigned group of clients
Support:
Clients and members by helping them understand and navigate their healthcare benefits and resolve benefit-related challenges
Collaborate with:
Healthcare Consultants, AR Specialists, Brokers, Care Logistics, Claims, and Member Success teams
Improve:
Renewal outcomes, enrollment growth, and client experience by using data, feedback, and proactive communication
Advocate for:
Clients and their employees by representing their needs and feedback across Redirect Health teams
A strong performer in this role is known for:
Building trusted, long-term relationships with clients and brokers
Approaching challenges with empathy, ownership, and a solutions-oriented mindset
Consistently improving renewal, enrollment, and satisfaction results
How Success Is Measured Success in this role is measured by:
Net renewal growth across assigned clients
Increases in employee and dependent enrollment
Client satisfaction among key client and broker stakeholders
Member satisfaction, measured through NPS and issue resolution outcomes
What We’re Looking For We’re looking for someone who:
Brings relevant experience in customer service, account management, or client success
Communicates clearly and with empathy
Takes ownership and follows through
Enjoys simplifying complex problems
Works well across teams and roles
Cares deeply about helping people
Healthcare experience, licensing, or certifications:
Preferred
What You’ll Earn Salary range:
$50,000–$70,000 per year
Bonus or incentive opportunities:
Up to fifteen thousand per year
FREE healthcare for you and your entire family
Dental & Vision insurance
Paid time off & sick time
401(k) access
A mission-driven team that believes in doing the right thing
Ready to Make a Difference? If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.
#J-18808-Ljbffr