Redirect Health
Member Bills Specialist — $0 Healthcare for You and Your Entire Family
Healthcare shouldn’t be something you worry about when it comes to taking care of your family.
That’s why when you join our team,
your healthcare costs $0 out of your paycheck
—and the same is true for your spouse and children.
No monthly premiums. No deductibles. No surprise medical bills.
Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.
This isn’t a perk. It’s part of our mission.
Redirect Health exists to
make healthcare affordable for small businesses and people who can’t afford traditional employer insurance
.
We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.
If you want your work to matter to families every single day, you’ll find purpose here.
How We Work (Our Core Values in Action) At Redirect Health, our values guide how we show up for each other, our clients, and our members.
We do our best work when we:
Obsess Over People We are always helpful, friendly, and human.
Own It to Completion If we take something on, we see it through.
Always Improve & Adapt We learn quickly and adjust without ego.
Always Start with “Yes, We Can Help You” We lead with solutions and figure out the rest.
Succeed as a Team We win together through trust and collaboration.
Detest Waste & Unnecessary Complexity We remove friction so we can focus on what truly helps people.
If these values resonate with you, you’ll feel at home here.
About This Role Member Experience Specialist
exists to support members through complex or escalated healthcare challenges and ensure their experience ends with clarity, resolution, and trust.
In this role, you will:
Serve Redirect Health members, providers, and internal care teams Be responsible for resolving escalated member issues, clear communication, and accurate documentation Directly impact how supported, empowered, and confident members feel after navigating difficult healthcare situations
This is a
hands-on
role for someone who:
Enjoys problem-solving, empathetic communication, and turning challenges into solutions Takes ownership and follows through Wants their work to have real-world impact
What You’ll Do In this role, you will:
Own: Resolution of escalated member issues by investigating, analyzing, and delivering timely solutions Support: Members by listening with empathy, explaining next steps clearly, and setting realistic timelines Collaborate with: Providers, internal care teams, and senior partners to resolve complex issues Improve: Member experience and internal processes by identifying trends and opportunities for improvement Advocate for: Members by ensuring their concerns are heard, addressed, and resolved fairly
A strong performer in this role is known for:
Remaining calm, empathetic, and solutions-focused in high-stakes situations
Communicating clearly with members and partners, even when issues are complexConsistently turning difficult situations into positive member outcomes
How Success Is Measured Success in this role is measured by:
Success in this role is measured by: Timely and effective resolution of escalated member issues Member satisfaction following issue resolution Accuracy and completeness of documentation and follow-up Strong collaboration with internal teams and stakeholders
What We’re Looking For We’re looking for someone who:
Brings relevant experience in customer service with a strong emphasis on phone communication Communicates clearly and with empathy Takes ownership and follows through Enjoys simplifying complex situations Works well across teams and roles Cares deeply about helping people
Why Join Redirect Health What “Free Healthcare” Actually Means
When we say free, we mean
$0 out of your paycheck and $0 when you need care
:
$0 monthly premiums $0 to add your spouse or children $0 deductibles (we reimburse them) $0 out-of-pocket maximums
This benefit alone can save families
tens of thousands of dollars.
What You’ll Earn Pay range:
$19.84-$23.27 per hour FREE healthcare for you and your entire family Paid time off & sick time 401(k) access A mission-driven team that believes in doing the right thing
Ready to Make a Difference? If you’re looking for more than just a job—and want to help reshape how healthcare works for families,we’d love to hear from you.
#J-18808-Ljbffr
That’s why when you join our team,
your healthcare costs $0 out of your paycheck
—and the same is true for your spouse and children.
No monthly premiums. No deductibles. No surprise medical bills.
Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.
This isn’t a perk. It’s part of our mission.
Redirect Health exists to
make healthcare affordable for small businesses and people who can’t afford traditional employer insurance
.
We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.
If you want your work to matter to families every single day, you’ll find purpose here.
How We Work (Our Core Values in Action) At Redirect Health, our values guide how we show up for each other, our clients, and our members.
We do our best work when we:
Obsess Over People We are always helpful, friendly, and human.
Own It to Completion If we take something on, we see it through.
Always Improve & Adapt We learn quickly and adjust without ego.
Always Start with “Yes, We Can Help You” We lead with solutions and figure out the rest.
Succeed as a Team We win together through trust and collaboration.
Detest Waste & Unnecessary Complexity We remove friction so we can focus on what truly helps people.
If these values resonate with you, you’ll feel at home here.
About This Role Member Experience Specialist
exists to support members through complex or escalated healthcare challenges and ensure their experience ends with clarity, resolution, and trust.
In this role, you will:
Serve Redirect Health members, providers, and internal care teams Be responsible for resolving escalated member issues, clear communication, and accurate documentation Directly impact how supported, empowered, and confident members feel after navigating difficult healthcare situations
This is a
hands-on
role for someone who:
Enjoys problem-solving, empathetic communication, and turning challenges into solutions Takes ownership and follows through Wants their work to have real-world impact
What You’ll Do In this role, you will:
Own: Resolution of escalated member issues by investigating, analyzing, and delivering timely solutions Support: Members by listening with empathy, explaining next steps clearly, and setting realistic timelines Collaborate with: Providers, internal care teams, and senior partners to resolve complex issues Improve: Member experience and internal processes by identifying trends and opportunities for improvement Advocate for: Members by ensuring their concerns are heard, addressed, and resolved fairly
A strong performer in this role is known for:
Remaining calm, empathetic, and solutions-focused in high-stakes situations
Communicating clearly with members and partners, even when issues are complexConsistently turning difficult situations into positive member outcomes
How Success Is Measured Success in this role is measured by:
Success in this role is measured by: Timely and effective resolution of escalated member issues Member satisfaction following issue resolution Accuracy and completeness of documentation and follow-up Strong collaboration with internal teams and stakeholders
What We’re Looking For We’re looking for someone who:
Brings relevant experience in customer service with a strong emphasis on phone communication Communicates clearly and with empathy Takes ownership and follows through Enjoys simplifying complex situations Works well across teams and roles Cares deeply about helping people
Why Join Redirect Health What “Free Healthcare” Actually Means
When we say free, we mean
$0 out of your paycheck and $0 when you need care
:
$0 monthly premiums $0 to add your spouse or children $0 deductibles (we reimburse them) $0 out-of-pocket maximums
This benefit alone can save families
tens of thousands of dollars.
What You’ll Earn Pay range:
$19.84-$23.27 per hour FREE healthcare for you and your entire family Paid time off & sick time 401(k) access A mission-driven team that believes in doing the right thing
Ready to Make a Difference? If you’re looking for more than just a job—and want to help reshape how healthcare works for families,we’d love to hear from you.
#J-18808-Ljbffr