TalentBurst
Credit Risk Specialist – Oakland, CA – 3+ Months – 100% Remote – Pay Rate: $26/Hour on W2
Work hours: 9 AM – 5 PM local time zone after training; Training hours are from 9 AM – 5 PM PST.
Responsibilities
Effectively solve customer inquiries via email using a CRM tool
Understand escalation paths to triage a seller’s needs based on their loan cycle to mitigate risk
Answer customer questions regarding business documents or current loan information
Maintain or exceed service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
Identify, document and follow up with cross‑functional teams on product bugs and features \
Advocate for the seller community by identifying trends in issues and suggesting process, policy and product improvements
Collaborate with other teams to find answers and serve as a resource to teammates, providing the best experience to our sellers
Participate in ongoing training to keep current knowledge of BSA/AML and perform BSA/AML duties as required
Work remotely or in a distributed environment, collaborating with teammates over Slack and video conferencing
Qualifications
1‑3 years of professional experience with a financial institution or payment provider (must have)
Experience in direct customer‑facing roles (must have)
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail and excellent time‑management skills (must have)
Flexibility to adapt and manage multiple assignments independently (must have)
Enjoy working in a fast‑paced, rapidly changing start‑up environment with the ability to adapt quickly and think on your feet
Interest in implementing feedback and dedication to improving your skills and work
A desire to help people and improve the customer experience
A passion for Square and for customers engaging with Client products
Strong internet research, Google Docs and overall PC skills; SQL experience is a plus
MacBook user preferred
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Work hours: 9 AM – 5 PM local time zone after training; Training hours are from 9 AM – 5 PM PST.
Responsibilities
Effectively solve customer inquiries via email using a CRM tool
Understand escalation paths to triage a seller’s needs based on their loan cycle to mitigate risk
Answer customer questions regarding business documents or current loan information
Maintain or exceed service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
Identify, document and follow up with cross‑functional teams on product bugs and features \
Advocate for the seller community by identifying trends in issues and suggesting process, policy and product improvements
Collaborate with other teams to find answers and serve as a resource to teammates, providing the best experience to our sellers
Participate in ongoing training to keep current knowledge of BSA/AML and perform BSA/AML duties as required
Work remotely or in a distributed environment, collaborating with teammates over Slack and video conferencing
Qualifications
1‑3 years of professional experience with a financial institution or payment provider (must have)
Experience in direct customer‑facing roles (must have)
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail and excellent time‑management skills (must have)
Flexibility to adapt and manage multiple assignments independently (must have)
Enjoy working in a fast‑paced, rapidly changing start‑up environment with the ability to adapt quickly and think on your feet
Interest in implementing feedback and dedication to improving your skills and work
A desire to help people and improve the customer experience
A passion for Square and for customers engaging with Client products
Strong internet research, Google Docs and overall PC skills; SQL experience is a plus
MacBook user preferred
#J-18808-Ljbffr