Addison Group
Role:
Desktop Support Technician (Onsite)
Location:
Oklahoma City, OK
Pay Rate Range:
$45,000–$50,000 / Annually
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
Are you looking for a growth opportunity for a reputable company with a positive work environment?
Our client is looking for a Desktop Support Technician. Please contact us today to discuss this opportunity!
Overview We are seeking an experienced Desktop Support Technician to provide onsite technical support to end users in a fast-paced environment. In this role, you will be responsible for troubleshooting hardware, software, and network issues, performing device setups, and ensuring smooth daily operations for employees across the organization. This position is 100% onsite and requires strong communication skills, excellent customer service, and the ability to work efficiently and independently.
Key Responsibilities
Provide Level 1 and Level 2 desktop support for end-user hardware and software issues
Troubleshoot and resolve problems related to desktops, laptops, printers, mobile devices, and peripherals
Install, configure, and maintain Windows operating systems and authorized software
Support user account creation, password resets, and access requests in Active Directory
Assist with network connectivity issues including LAN, Wi‑Fi, and VPN support
Perform new‑hire workstation setup and IT onboarding tasks
Log and track all support requests using the company’s ticketing system
Escalate complex issues to senior team members or specialized teams when appropriate
Maintain accurate documentation of technical procedures, asset inventory, and support processes
Deliver exceptional customer service while working directly with both technical and non‑technical staff
Preferred Experience
2+ years of onsite desktop or technical support experience
Strong hardware and software troubleshooting skills
Experience with Windows 10/11 administration
Familiarity with Active Directory, Exchange, and Office 365
Knowledge of imaging tools and device deployment processes
Experience supporting network connectivity and VPN
Exposure to ticketing systems such as ServiceNow, Jira, or similar
CompTIA A+, Network+, or similar certifications preferred but not required
Ideal Candidate Profile
Self‑starter capable of working independently in an onsite environment
Strong problem‑solving and communication skills
Excellent customer service mindset with the ability to support users at all technical levels
Detail‑oriented with strong documentation and organizational abilities
Ability to manage multiple tasks and adapt quickly to changing priorities
Why choose Addison IT?
Pay:
We negotiate high salaries using U.S. Bureau of Labor Statistics
Benefits & Bonuses:
You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
Permanent Employment:
Many of Addison’s job openings lead to potential permanent employment
Connections:
You connect directly with hiring managers from renowned organizations
Options:
You are presented with multiple employment options near your home
Professional Development:
You are provided hiring process advice, resume revision, and employment term negotiation
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 005-010
#J-18808-Ljbffr
Desktop Support Technician (Onsite)
Location:
Oklahoma City, OK
Pay Rate Range:
$45,000–$50,000 / Annually
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
Are you looking for a growth opportunity for a reputable company with a positive work environment?
Our client is looking for a Desktop Support Technician. Please contact us today to discuss this opportunity!
Overview We are seeking an experienced Desktop Support Technician to provide onsite technical support to end users in a fast-paced environment. In this role, you will be responsible for troubleshooting hardware, software, and network issues, performing device setups, and ensuring smooth daily operations for employees across the organization. This position is 100% onsite and requires strong communication skills, excellent customer service, and the ability to work efficiently and independently.
Key Responsibilities
Provide Level 1 and Level 2 desktop support for end-user hardware and software issues
Troubleshoot and resolve problems related to desktops, laptops, printers, mobile devices, and peripherals
Install, configure, and maintain Windows operating systems and authorized software
Support user account creation, password resets, and access requests in Active Directory
Assist with network connectivity issues including LAN, Wi‑Fi, and VPN support
Perform new‑hire workstation setup and IT onboarding tasks
Log and track all support requests using the company’s ticketing system
Escalate complex issues to senior team members or specialized teams when appropriate
Maintain accurate documentation of technical procedures, asset inventory, and support processes
Deliver exceptional customer service while working directly with both technical and non‑technical staff
Preferred Experience
2+ years of onsite desktop or technical support experience
Strong hardware and software troubleshooting skills
Experience with Windows 10/11 administration
Familiarity with Active Directory, Exchange, and Office 365
Knowledge of imaging tools and device deployment processes
Experience supporting network connectivity and VPN
Exposure to ticketing systems such as ServiceNow, Jira, or similar
CompTIA A+, Network+, or similar certifications preferred but not required
Ideal Candidate Profile
Self‑starter capable of working independently in an onsite environment
Strong problem‑solving and communication skills
Excellent customer service mindset with the ability to support users at all technical levels
Detail‑oriented with strong documentation and organizational abilities
Ability to manage multiple tasks and adapt quickly to changing priorities
Why choose Addison IT?
Pay:
We negotiate high salaries using U.S. Bureau of Labor Statistics
Benefits & Bonuses:
You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
Permanent Employment:
Many of Addison’s job openings lead to potential permanent employment
Connections:
You connect directly with hiring managers from renowned organizations
Options:
You are presented with multiple employment options near your home
Professional Development:
You are provided hiring process advice, resume revision, and employment term negotiation
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
IND 005-010
#J-18808-Ljbffr